Excellent
Based on 987 reviews
pawTree4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The head tilt that says they just might understand, wet-nosed kisses, puppy breath, no matter your mood, that tail-wagging greeting that's proof that unconditional love does exist, and bad days aren't that bad.If you knew that proactive supplementing could give you just one more heart-melting memory with your fur baby, would you supplement?It's time for you to prevent or address pesky pet issues by taking the guesswork out of pet nutrition. pawTree's holistic approach to pet nutrition allows your pets to thrive, not just survive. From sourcing premium human-grade ingredients to our selected USDA registered and inspected manufacturing facilities, our standards of quality never waver. With products developed with therapeutic levels of ingredients, we help pet parents address issues well before issues even occur! It's time to find solutions for a healthier pet and a happier you.Your fur baby relies on you to make the best nutrition choices for them their entire life. For the joy and unconditional love they bring to your life, there is no better feeling than knowing that you are doing all you can to ensure that they're at their best.
pawTree (pawtree.com) has 987 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 24 reviews with 2 stars · Clear filters
customer
Delivery is always to long
Reply from pawTreeMay 6, 2024
We are so sorry to hear that this was your experience! We'd love to help in any way that we can. Please contact us at [email protected] and our customer support team will be happy to get this resolved.
customer
Core 4 opened in transit and spilled all Over items in baggy
Reply from pawTreeApr 24, 2024
Hi! We are so sorry to hear that this was your experience! We'd love to help in any way that we can. Please contact us at [email protected] and our customer support team will be happy to get this resolved.
Denise C.
Food order was supposed to be filled and sent out 4/8 but it wasn't processed until 4/10? and it won't arrive until 4/16. I ran out of food. I will have to count on a 2 week period now to be ordered, processed and received.
Reply from pawTreeApr 16, 2024
Hi Denise! We are so sorry to hear that this was your experience! We'd love to help in any way that we can. Please contact us at [email protected] and our customer support team will be happy to get this resolved.
Val
Placed order with someone through her account. She initially did not get credit for the order. In my side no confirmation. I ended up having to call to get her the credit. That along with all the communication from rep was not necessary. When placed through someone’s account there should be no need for a customer to call to get them credit for the order.
Reply from pawTreeApr 12, 2024
Hi Val! Thank you so much for letting us know about your experience! We see that our customer support team has already assisted with making this issue right for you via phone/email, but if there is anything else we can do please do not hesitate to contact us again.
Hartley
Did not receive urine eliminator
Reply from pawTreeMar 4, 2024
Hi Hartley! We are so sorry to hear that this was your experience! We'd love to help in any way that we can. Please contact us at [email protected] and our customer support team will be happy to get this resolved.
Paula
Your website is extremely slow and some buttons take multiple clicks to load.
Reply from pawTreeFeb 29, 2024
Paula, thank you for sharing your feedback as we continue to grow! Thank you for allowing us to be a part of your pet’s journey.
Terri
I started my 13-year old boxer on the raindrops supplement for senior dogs. This supplement is a little pricey compared to others but I have to say, it is the best! My boxer would go out for potty, do his business and come right back in. He seemed to have confusion after sleeping and just a general loss of interest. One week after starting on the supplement and he spends more time outside exercising and investigating. He is playful, interacts with me more and shows more interest in eating. He seems happier and appears like he is himself again. My second reorder took about 10 days to receive but I didn’t mind since it works so well I would just reorder sooner. I placed my fourth order on February 4th and after two weeks the status is still "Shipping Label Created, USPS Awaiting Item." I contacted Pawtree twice and told they would get the order out the next day. The second attempt replacement order states "Printed." As of February 17th, I have yet to receive my order and I am very disappointed not to mention reluctant to order from them again. This would have been a five star review had it not been for the shipping issues and the fact that I still have not received my order.
Reply from pawTreeMar 1, 2024
Hi Terri! We are so sorry to hear that this was your experience! We'd love to help in any way that we can. Please contact us at [email protected] and our customer support team will be happy to get this resolved.
Paula
Missing several items that will be delivered later.
Reply from pawTreeFeb 14, 2024
Paula, thank you so much for letting us know about your experience! We see that our customer support team has already assisted with making this issue right for you via phone/email, but if there is anything else we can do please do not hesitate to contact us again.
