pawTreeReviews of pawtree.com

I had trouble trying to add more items. When I clicked to initiate food delivery, it completed the job before I could include a second product—which then had to ship separately, adding waste of packaging.

Your packaging was well received. However, your website is hard to navigate. I thought I ordered another item with paw points and it was never added. I also switched dog foods for dietary purposes and my dogs picture wasn't on it, so I'm not sure if I need to resubmit every time.

Hesitant to write this, but you have asked for an honest review. Understandably, items do become unavailable, but after waiting long over two months for a particular item which had been "sold out", I ended up just switching my dogs' entire diet to something completely different in order to choose something else - tired of waiting for the "sold out" item. Anxious to receive the new order, it arrived half-complete with indication that my second selection was not in stock and would be shipped when available. Although the email indicated it was included "In This Order" and my credit card charged for all of it, this was disappointing. I emailed and did not get a response, then called within the week to find out about the product, was told no email was showing and this product would be available "hopefully" by the end of the month - this would be over 20 days. If nothing else, pawtree should have a policy that says "we will not charge your credit card until your item has shipped", include date item will ship, clean up the website if it is unavailable. Why pack an order and say something is coming when it's not? When I called, I was given the option for refund or to wait for it. I requested a refund. The call ended with "Thanks for letting us make it right" - had to think about that. Left feeling skeptical about ordering with this company because there is little confidence of getting what I order, and what is communicated is "on its way!" No one wants to risk running out of dog food. I do like the product and I have put a great deal into finding the best food for my dogs, but think y'all need to take a look at this part of doing business.

Our pet thinks the food is wonderful however, so did a neighborhood cat that got into the box left on the porch and ate both bags of treats before we got home. I wish the delivery person would have chosen a better spot to leave our box.

This is my first time ordering via auto subscription. I’ve had UPS reschedule delivery twice now. Original delivery was for Saturday 5/4, rescheduled for 5/6 and now I just received a new update for 5/7. It is very frustrating to have something as important as dog food be rescheduled. :/ I’ve never had a problem when I ordered prior to signing up to autoshipment.

While my puppy enjoys your food and is growing well I did Not sign up for auto ship and when I sent an email to that effect and asked to be taken off of it I received no reply and got a shipment anyway. My little one is free feeding but not going through as much per month as is shipped. I could appreciate having ahead, but a bag and a half is too much. You need better customer response.

delayed arrival. Received notification on 4/29 that package will arrive 'tomorrow'. Still waiting for it as of 5/2/24

Too expensive for as fast as she eats. She came to us a bit "skinny" and our vet is already recommending a different food and treats. Not really impressed...sorry 😕