PDS CenterReviews of pdscenter.com

I needed my letter to include two ESAs and it only specified one.

My Letter was supposed to be emailed 24 hours after purchase but, with no contact from anyone, did not get emailed to me for nearly 72 hours. This caused me to have to change my flight and miss my family thanksgiving meal.

As far as receiving my ESA letters, the process was fairly smooth & simple. My housing department at my complex acquired additional documents that PDS center explicitly said in the email I could send over & get signed if need be. I emailed them over two weeks ago, & still no response. Have called them twice now, & each time the lady on the answering machine has been of no assistance & very rude. In the end, I’m disappointed with the service.

I don’t know where to start honestly... they took a minute to complete when I purchased back in March 2020, you remember when the WHOLE 🌍 shut down between the revisions (there were many) like they kept putting an “O” in between my “Y” and “L” and even asked “ARE YOU SURE YOU’RE SPELLING YOUR FIRST NAME CORRECTLY?” wait huh 😳 TF!? those revisions and the paperwork that they NEVER mailed me until I called back in now April started from there that is now this never ending nightmare I call PDSC! ALL because THEY forgot my PREFIX after finally spelling the first name correctly however without my prefix I could NOT catch flights on 2 DIFFERENT occasions! per TSA AND HOMELAND SECURITY ALL NAMES MUST MATCH DRIVER’S LICENSE OR STATE ISSUED ID CARD (OR CREDENTIALS (mine did NOT) 😩 👆🏾👆🏾👆🏾 THAT resulted in me NOT using an already paid airline tickets (you have to pay for service animal too) having to rent a car last minute at an AIRPORT (look up airport taxes) and DRIVE the 1900 MILES on one of those trips and paying an additional $500 for a drop off to that airport since it was a one way trip and let’s NOT forget gas for a V8 cuz last minute rental rentees (US) at airports ohhh they REALLY umph you with NO vaseline! FRFR! aaaaaand WHOever runs their “info@“ email account is HELLA rude and should be FIRED for lacking empathy sympathy compassion and just human services with their customer service with drama, pettiness and stating “if you want your name updated you need to purchase a renewal letter.” WTFFFF! 😡 WHY?!! when it’s y’all’s (PDSC) error in the FIRST place that started all of THIS 🐂 💩! So my 1 ⭐️ is GENEROUS imo... WHEN AND IF they fix THIS issue concerning me and settle a claim for reimbursement with ME for plane ticket the rental gas airport taxes of rental drop off rental one way tax during THAT 1900 mile trip ( I have ALL my receipts) ONLY then I’ll rate them better because their paperwork and pet ID card is TOP quality... it’s the human error, lack of accountability, and insensitive customer service by email for me tho! 🙄

Placed my order on Sunday (over 4 days ago) and have not heard back from PDS. I called the toll free number and was transferred to a receptionist who doesn't work for PDS directly thus unable to give me any info. I also emailed PDS at least twice with no response. I am highly suspicious of all the other reviews. The turnaround time promise and customer service promoted at the website is a lie. Avoid this scam!

Name : ahyoung choo I paid $98 for both housing/ air travel on 16th of Nov. Whenever I tried to contact to office, operator answered and they didnt know when and how the process is going. They kept saying that they can put message on my file so that office can check. I paid 2 days ago but still havent gotten any documents via email. I have flight on this saturday, I need my dog with me. I emailed them 2 times 3-4 days ago but still havent gotten any reply back. please, help me out ASAP. Follow up: After I left review here, they sent me email with each airline documents plus ESA letter. I like the way they did all documents for my dog. I really appreciate it. Now i can go fly with my dog. Thank you!

To whom it may concern, I need an immediate refund. You advertise 24hrs to get an ESA letter. I have called multiple times and even requested a supervisor in the last 2 days and no one has reached out to me or can provide an update. Please refund $98 immediately. You are frauds! Oh you got my full name it’s the receipt I sent you and the emails and the requests for a supervisor and the BBB complaint I filed stop playing with me!

No one is answering my housing company’s request for additional information, making my paperwork meaningless.