Bad
Based on 295 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
Pep Boys (pepboys.com) has 295 customer reviews on Folks Told, with an average rating of 1.7 out of 5.
Showing 48 reviews with 5 stars · Clear filters
Sandy P.
I was running errands when I lost my brakes. I pulled into the Nile’s Ohio store without knowing if they could fix it for me. I explained my situation and they got me in and fixed it within 90 minutes. The gentlemen working that day were so considerate and kind. I would definitely recommend pep boys!!! Thank you
Keith M.
Hi, I just found Burrito Boyz in st catharines. Amazing Food ,Amazing service Amazing prices. I highly recommend going to Burrito Boyz for excellent food ,healthy food . Thanks
Aneatra A.
Zac was very helpful and quick with getting my inspection done, that I needed done to be approved for a ride share job. I also would like to add that all the guys were very kind to my mother and I.
urs V.
Pep Boys on Howell Mill Rd in Atlanta Ga went above & beyond with helping me get my tire changed. Martin was very kind & had great customer service.
Kenneth G.
The Mgr., I believe his name is Francis, he was professional, showed concern for my mechanical issues. He was in direct contact with the mechanics working on my vehicle. Francis put me back in (good spirits), after the HORRIBLE EXPERIENCE I had at your Paterson, NJ location. You need more employees like Francis...
Timothy H.
Beanie in Baton Rouge was great. Flat tire not purchased from pep boys he went out his way to get it fixed. Honest dude Airline hwy at old Hammond hwy
FLETCH C.
HI EVERYONE, THIS IS VEGASFLETCH. I DROPPED MY 2012 FORD ESCAPE OFF AT PEPBOYS 637 E. SAHARA LAS VEGAS, NV BUT FIRST I MADE AN APPOINTMENT THROUGH A YOUNG MAN WOSE NAME IS BODIN. THEY WERE BUSY AND HE SAID HE COULD TAKE ME THE NEXT SATURDAY AT8:30AM. I SAID GREAT BECAUSE I WOULD NEED TO DROP MY 2012 FORD ESCAPE FOR A TUNE UP, OIL CHANGE, BRAKE AND ROTOR CHANGE AND NEW BELTS. BODIN TOOK CARE OF IT ALONG WITH MASTER MECHANIC JOSH. WHEN I DROPPED OFF MY SUV, JOSH TOOK CARE OF THE PAPERWORK AND BODIN SAID IT WILL BE READY ON MONDAY! WOW, THEY WERE EXACTLY RIGHT. THEY HAD A LOT OF CUSTOMERS BUT MOST WERE LIKE OIL CHANGES AND FIXING FLATS AND THINGS LIKE THAT. I ASKED BODIN AND JOSH TO KEEP ALL THE PARTS AND THEY DID. I WAS VERY IMPRESSED BY THEIR FRIENDLY PROFESSIONALISM AND KNOWLEDGE OF WHAT THEY HAD TO DO. THEY KEPT ME INFORMED AS TIME WENT ON AND EVERYTHING WAS SEAMLESS. WOW! I GIVE BODIN AND JOSH 5 STARS WITHOUT A DOUBT. THEY MAKE A GREAT TEAM AND THEY ARE STRAIGHT UP FAIR AND TELL IT LIKE IT IS. THANKS AGAIN BODIN AND JOSH AND IF YOU HAPPEN TO GO TO PEPBOYS AT 637 E. SAHARA, TELL THEM YOU READ MY 5 STAR COMMENT. YOU NEVER KNOW WHAT YOU MIGHT GET!
Sherrie R.
I read people complaining, about Pep Boys and I thought, if I ever wrote a review, this is the time. Monday the 6th of May, my frt right brake, fell apart. On Saturday the 4th of May, I had my Rotors and brake pads replaced. Apparently they were to have used Lock tight on the bolt going through the Calipers. They did on 3 of the bolts, forgot one of them. The closet place to me was Pep Boys. I called first and told them what had happened, the store mgr said to bring it in. I had it towed there and the took an hour before they could look at it. They spent about 45 minutes on it and spent another 45 minutes trying to find the bolt. The dealer said they might have call back in the morning. They were so nice and apologized for not being able to locate the bolt before closing. They called me in the morning said they were waiting on dealer and that they call back soon.about, 2pm they called and I picked it up. My bill was under a $100.00. They were super busy and yet took the time to help me out. Thank you Pep Boys, you are the best ! Sherrie R. 830 SE Military, San Antonio, Tx.
