Excellent
Based on 233 reviews
PersonalHour Pilates US4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PersonalHour is a U.S.-based Pilates equipment brand dedicated to making high-quality, beautifully crafted reformers accessible for home and studio use. Founded with a mission to bring the Pilates experience to more people, we combine thoughtful design, customizable options, and expert support to help every customer feel strong, balanced, and inspired on their wellness journey.
PersonalHour Pilates US (personalhour.com) has 233 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 187 reviews with 5 stars · Clear filters
Amy
We were able to come to the warehouse where we were able to try out the equipment and all of our questions answered. The quality of the reformers was evident and we were pleased with the visit
Reply from PersonalHour Pilates USFeb 19, 2026
Thank you for visiting us, Amy. We’re so glad you had the chance to try the equipment in person and that your questions were answered. We truly appreciate you taking the time to share your experience.
Glen
Ease of assembly. Reformer glides smoothly. I’ve eliminated high cost of a membership.
Reply from PersonalHour Pilates USFeb 17, 2026
Thank you so much for sharing your experience! We’re glad to hear that the assembly was straightforward and that the reformer glides smoothly—that smooth, controlled movement is exactly what we engineer each PersonalHour reformer to deliver. It’s especially meaningful to know that your reformer is helping you replace the high cost of studio memberships while still giving you a true studio-quality experience at home. That’s one of our core goals: making Pilates more accessible without compromising quality. We appreciate your trust in PersonalHour and are always here if you need anything.
Lisa H.
Staff is very helpful, kind and pays attention to details and needs of the client.
Reply from PersonalHour Pilates USFeb 18, 2026
Thank you so much for your kind words! We truly believe that attention to detail and understanding each client’s individual needs makes all the difference. It means a lot to hear that our team was helpful, kind, and attentive throughout your experience. At PersonalHour, our goal is not just to provide exceptional equipment, but to deliver a professional and supportive experience from start to finish. We appreciate your trust and are always here if you need anything.
Sherri C.
Couldn't be more impressed. I purchased the Nano Pro Max reformer, customized color. Received it within two weeks, very good quality, love everything about it. It was slightly more than what I wanted to spend, but I have no regrets, and with the quality, I feel like it is as good, if not better than the reformers I would use at Club Pilates.
Reply from PersonalHour Pilates USFeb 14, 2026
Thank you so much for your incredible review 🤍 We are truly honored that you chose the Nano Pro Max, especially in a customized color — that makes it even more special. Hearing that you received it within two weeks and that it exceeded your expectations means the world to us. We understand that investing in a high-quality reformer is a big decision. That’s exactly why we build the Nano Pro Max to studio standards — solid construction, smooth glide, and long-term durability — so it feels just as good (or even better 😉) than what you experience at places like Club Pilates. Your words about having “no regrets” are everything to us. That’s the experience we work hard to deliver — not just equipment, but confidence in your investment and joy in your practice. Welcome to the PersonalHour family
Brenda I.
Equipment is beautiful and well made!
Reply from PersonalHour Pilates USFeb 13, 2026
Thank you so much! That means more than you know. We put an incredible amount of intention into both the craftsmanship and the aesthetics, so hearing that you find the equipment beautiful and well made truly makes us proud. We always say a reformer should feel like studio-grade performance while looking elegant enough to live in your home. Thank you for trusting PersonalHour — we’re honored to be part of your Pilates journey.
Terry
Reformer is amazing! It is at least as good or better than the one I use in the studio. It is very sturdy and relatively easy to put together (heavy, though). Communication has been excellent with responses within 24 hours and it was delivered in about a week! 5 stars for sure!
Reply from PersonalHour Pilates USFeb 13, 2026
Reading this truly made my day — thank you so much for taking the time to share your experience. It means everything to us when someone says our reformer feels as good as (or better than!) their studio machine. That is exactly what we design for — studio-quality performance at home, without compromise on stability or glide. Yes… they are heavy 😊 — and that’s intentional. The sturdiness and solid frame are part of what make it feel secure and professional-grade. I’m also very proud of our team for delivering within a week and responding quickly. We work hard to make sure every customer feels supported from purchase to setup and beyond. Thank you again for trusting PersonalHour. If you ever need guidance, accessories, or want to explore more features, we’re always here for you.
Ashley D.
⭐⭐⭐⭐⭐ A Truly Exceptional Pilates Reformer — The Janet Elite Plus by Personal Hour I am so pleased with my purchase. The Janet Elite Plus from Personal Hour has exceeded every expectation I had — and I came in with high standards. This reformer is an absolute standout, both in craftsmanship and in the experience it delivers. Unmatched Construction & Performance The solid hardwood frame is not only gorgeous but also gives the entire machine a level of sturdiness and smoothness that feels luxurious. The glide is effortless, truly silky, making every movement feel supported and controlled. It’s clear this reformer was built with intention and care. Thoughtful, User-Focused Design • The padding and fabric are wonderfully comfortable and high quality. • The overall build is sleek, not bulky or clunky like so many other at-home reformers. • And the folding mechanism is a dream. It’s easy, intuitive, and perfect for home storage. Studio Quality at a Fraction of the Price Having previously owned a Pilates studio, I’ve used all the high-end equipment. The Janet is genuinely on par with those premium brands yet somehow comes in at about half the cost. I’ve missed Pilates deeply, and having this level of quality at home has brought that joy right back into my life. Customer Service That Truly Shines The Personal Hour team, including the owner, is incredibly generous, responsive, and genuinely delightful to work with. Their warmth and care make the entire experience feel personal and special. A Beautiful Piece of Equipment Beyond its performance, the Janet Elite Plus is simply stunning. It looks like a piece of fine furniture, not a piece of gym equipment. It elevates the space it’s in. I’m thrilled with this purchase. If you’re considering a reformer, the Janet Elite is everything you want: beautifully built, smooth, sturdy, thoughtfully designed, and supported by a team that truly cares. It’s brought Pilates back into my life in the best possible way.
Reply from PersonalHour Pilates USFeb 13, 2026
Wow… I am truly speechless reading this. Thank you for such a thoughtful, detailed, and generous review. When someone with prior studio ownership and experience on high-end commercial equipment shares feedback like this, it means more than I can properly express. The Janet Elite Plus was designed with one very specific intention: to deliver uncompromising studio quality in a home-friendly format — without the bulk, without sacrificing glide, and without inflating the price. Hearing that you feel the craftsmanship, the smoothness, and the intention behind it tells me our team did exactly what we set out to do. The hardwood frame, the carriage glide, the cushion density, and especially the folding mechanism — every detail went through multiple refinements before we approved production. We wanted it to feel luxurious, not just functional. To hear you describe it as “a beautiful piece of furniture” is exactly the experience we hoped for. What touched me most is this: “It’s brought Pilates back into my life.” That is why PersonalHour exists. As a former studio owner, your comparison to premium brands — and your confidence in its performance — is incredibly meaningful. We work very hard to balance quality, durability, aesthetics, and accessibility so more people can experience Pilates at a high level without studio-level pricing. And thank you for your kind words about our team. We truly do care. We are a U.S.-based company, and every reformer we design carries our name and reputation. Supporting our customers long after delivery is part of our commitment. On behalf of everyone at PersonalHour — thank you for trusting us, for recognizing the details, and for sharing your joy so beautifully. If you ever need anything — accessories, tower upgrades, guidance, or just to share your progress — we’re here.
M J A.
I’m thrilled with my Janet Elite Plus Pilates reformer! It felt a bit risky making a significant purchase, sight unseen, and having it shipped from OH to CA, but Personal Hour delivered exactly as promised! I received a personal phone call from them, confirming my order, explaining the shipping process, giving tracking information and the anticipated delivery date. A few days later, the shipping company called with an exact delivery date and time frame. On that day, the driver called ahead to confirm the delivery time and the presence of an adult to accept delivery. The reformer was very securely packed in a sturdy wooden crate, without a blemish on it. My husband and I were able to unpack it and set it up, but required some help from a younger, stronger neighbor to get it up four stairs and into the house. It’s sturdy! It’s all set up in my new “fitness space” I couldn’t be happier! The quality and appearance (light wood with winter white padding) truly exceeds my expectations!
Reply from PersonalHour Pilates USFeb 13, 2026
This makes me smile so much — thank you for sharing this. I know exactly what you mean about it feeling risky to make a significant purchase sight unseen, especially shipping from Ohio all the way to California. That trust is never something we take lightly. I’m so glad the entire process — from the personal confirmation call to tracking updates and final delivery coordination — gave you confidence along the way. We work hard to make sure our communication is just as strong as our equipment. Hearing that you felt informed and supported throughout the shipping process means a lot to me. And yes… they are sturdy! 😊 That solid hardwood frame is intentionally built to studio standards, which is why it takes a little muscle (and sometimes a helpful neighbor!) to get it into place. But once it’s set up, that stability is exactly what makes every movement feel secure and smooth. The light wood with Winter White padding is such a beautiful combination — elegant, clean, and calming. I love picturing it in your new fitness space. When a reformer feels like it belongs in the room aesthetically — not just functionally — it changes the whole experience. Thank you for trusting PersonalHour and for taking the time to share your experience. Knowing you “couldn’t be happier” is everything to us.
