Excellent
Based on 5,824 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petkey helps reunite lost pets with their owners through microchipping, microchip registration, and other pet recovery services. Based in Detroit, Michigan, Petkey provides microchips and registration services across the U.S. and Canada.
Petkey (petkey.org) has 5,824 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 276 reviews with 3 stars · Clear filters
Rosemary J.
The website is not very user friendly. Customer service is great.
Reply from PetkeyMar 17, 2020
I'm sorry to hear that you don't like our website. I'll make sure our developers get your feedback. Thanks for sharing our opinion with us!
Cindy
The card & tag are nice. It wasn’t clear that I could have put my dog’s vaccinations on the card. If I knew that, I would have included that information with my order. Also, the price of those two items were a bit on the expensive side. But again, they are nice.
Trixie
It’s really high price for paying after you just adopted a cat to give a great life too
Reply from PetkeyMar 31, 2020
Everyone here at Petkey loves the fact that you've given a pet a forever home. Microchips require registration, though, and that's what you paid for. If you'd like an explanation of the services your cat will receive with her Petkey registration, feel free to give us a call at 866-699-3463 and one of our reps will be happy to explain. We are so happy to have you and your pet as members of the Petkey family!
customer
We never got our cat back after he went missing and there was nothing more we could do the service is a good idea but i think the chips should also track the cats were abouts as soon as the pet goes missing
Reply from PetkeyMar 27, 2020
I am sorry to hear that your cat was not found. Microchips are internal identifiers, not GPS trackers. Unfortunately that technology to track a pet that way does not yet exist. We hope that it's a reality for the future, though, and we'll keep hoping for that advance in technology.
Beverlie
Took a while to navigate the the app
Reply from PetkeyMar 3, 2020
I am sorry to hear that you found it difficult to navigate our site. I'll be sure to pass this feedback along o our developers. Thanks for sharing your feedback!
customer
Its supposed to be a silicon tag, not a metal when I ordered it. I already had a metal one, I needed a silicon one, so when my dog moves at night at does not make a lot of noise, But it was not the one when I received it.((((((( well, I am sorry if I am wrong, but I didn't even know that it is a silicone dog tags are our there, before I went to your website to register my dog. It doesn't show it on mobile app, but when I placed an order on my laptop it was...
Reply from PetkeyMar 2, 2020
We are sorry that you are not happy with your purchase. However, we do not offer a silicone tag. A credit has been issued to the card you used to purchase your tag. Thanks you for being a member of the Petkey family.
Nancy
They were polite and got Grayzies registration changed from the previous owner to us but did not update anything but owner name & address. Recieved an update Petkey card with a photo of her previous owner and her as a puppy. No shot information or other stuff on the card filled in....oh well, she is chipped and that is all that matters....but for the $35 fee, I would have expected a little better.
Reply from PetkeyFeb 26, 2020
I'm sorry to hear that your Petkey card did not have the shot information printed on it. I'll be happy to send you a new one. I'll reach out to you in email to get her info updated then we'll get that on the way.
customer
I am a little confused by the website and navigating it. Also, the information provided feels broken up and difficult to find.
Reply from PetkeyFeb 27, 2020
We are sorry to hear that you have had trouble navigating our website. We'll make our developers aware of your feedback. Thank you for sharing it with us!
