PetSmartReviews of petsmart.com

Groomers not Qualified!!! We had been taking our Havanese to petsmart for years. But at our last visit we were told that our dog could not come back because NO ONE WAS QUALIFIED TO CUT HIM ANYMORE!!! that he moved around too much while grooming. HIGH Groomer turn-Over! --- we asked for his usual TeddyBear not done. IF YOU LOVE YOUR FUR BABY =KEEP AN CLOSE EYE ON THEM@ PETSMART N. ACADEMY!!!!!

Where is my order? My first experience of shopping on petsmart.com was terrible. I chose Same-day Delivery. But it has been a whole day passed since I placed the order. The order is still processing. Thank you, Petsmart and Doordash, my dogs don't have food today!

I HAD used the PetSmart grooming services at the Hull St, Richmond VA location regularly and scheduled a grooming appointment for my 2 dogs in November however when we took are dogs in for their appointment WE WERE TURNED AWAY. Apparently, pets can have NO matting when bought in – SERIOUSLY!! Isn’t that part of your job as a groomer – to remove matting! Not to mention: 1. Not once did ANYONE mention that there had been a policy change when we made the appointment. 2. mind you that we are in the midst of a national pandemic and most places - including PetSmart’s grooming department - were closed for months and then backlogged for months when they reopened. 3. the matting on our dogs was minimal and there were no large clumps because we had been “home grooming” during the stay at home order. Thankfully, we were able to schedule an appointment with a major PetSmart competitor – we asked them if they had such a policy and they actually laughed – NO we don’t.- PetSmart you just lost a loyal customer on every level!!

Petsmart had wire wheels for hamsters, kept 2 hamsters together which is unsafe and the hamster food is just plane pellets, and cages that they sell are too small and can cause a disease called wet tail.

I visited the Canyon Rim Pet Smart in Salt Lake City, Utah. I made the appointment 2 1/2 weeks earlier and arrived for my appointment by 1:30. The groomer told me I was 1 minute late and she couldn't do the grooming, as she only had 1 hour left and I wasn't there on-time. She was extremely rude. My sister was with me to witness this exchange. Neither of us will every use this location again. We are making a formal complaint to the Store Manager. REALLY!

Took my dog to PetSmart on 610 West in Houston for grooming. I called first because I am 80 years old and in isolation do to covid-19. I was told they would pick up the dog at the curb and then bring her back out when finished. I arrived at the store and let the phone ring for over 20 minutes and no one answered. I've been got out of my car and went into the store wearing 2 masks of course. The groomer, Daniel, was a little snarky as I asked why no one would come out. I have a 6 pound Bichon poo and I explained my grooming needs for her which included cutting the hair out of her ears, cutting her hair to approximately one inch, not to cut her tail and to groom her face as a bichon poo. To my horror, when I picked up the dog I again had to go inside the store in order to pay. I had to go into the grooming shop, get an invoice, stand in line at the cash register and pay, and then pick up my dog. I was very anxious and grabbed her and left. She had been shaved, her tail has been cut short, her eyes were not cleaned, her ears were not cleaned of the hair, and the top of her head had a dent(?) And she looked terrible. I realized when I got home that I have been charged $89. Why? My little dog is also very nervous since the grooming. She has never had issues before at the groomers.

I've been here on the occasion I need supplies. But I'm always disgusted by what I see. The animals live in small, cramped cages with poor ventilation. I hear sneezes, wheezes and coughs every time I walk by. Animals meant for company are kept alone, or vice versa. The employees know very little, if anything, about the animals. Fish that breed easily, like guppies and mollies, are in tanks together regardless of gender, apparently. I see babies swimming around next to female fish round as cherries, ready to pump out more, and next to them are the endlessly courting males, giving the females no choice. This store is incompetent and disgusting.

UPDATE ON 12/03/2020: As of now, this company their partners in crime Pet Smart has not paid our electrical services. They keep asking for more documentation and keep rejecting them all. this update is to add that several business owners has contacted out officers to verify if we received payment as they are being contacted by Ferrandino and Son to do works. We shared our experiences with them and we recommend them NOT do to business with Ferrandino and Son, and/or Pet smart. PREVIOUS REVIEW: We're in the process of "dealing" with this unethical, unprofessional and scammer company. Although we haven't finish the investigation we requested to Pet Smart, we recommend NO TO DO business with Ferrandino and Son. We read all the reviews and we didn't though those issues could happen to us, but it happened. Every single complain from other vendor is 100% true. Ferrandino and Son DOES NOT pay their vendors, they will go around asking you to submit paperworks and vague proof of your job even when they were not part of your scope of work, and them they will reject them all and keep asking you for more. Another complain that is 100%, the account manager and procurement WILL NOT respond your calls because they know what their company is doing. Again, business owners, please DO NOT DO BUSINESS WITH THEM. Eventually, they will be reported to the State Attorney for an investigation.