Excellent
Based on 6,350 reviews
Pettable ESA4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 199 reviews with 4 stars · Clear filters
Frank M.
Thank yous for your assistance on my behalf of POCO and I. Now where do I go to get her tag. Saying what we are
Reply from Pettable ESAJun 20, 2023
You're welcome, Frank! We're happy that you and Poco have been accommodated accordingly. You may send us a message at [email protected] so our team can help you out with your questions. Once again, thanks for choosing Pettable for your ESA needs!
Geneen Dorfman M.
I found I needed an ESA letter to articulate what task my dog has been trained to do to provide emotional support.
Reply from Pettable ESAJun 20, 2023
Thanks for choosing Pettable, Geneen! Please feel free to send us a message at [email protected] if you have further questions or assistance. We're here to help! :)
Sara-Marie S.
4/5 Service was prompt and efficient. However, felt very rushed during the therapy interview session.
Reply from Pettable ESAJun 20, 2023
Hi Sara-Marie, we are taking note of your feedback, and we appreciate you sending it over. If you need further assistance with your ESA needs, please reach out to us at [email protected] so we can better assist you. Thank you.
Michael
They have a great portal to communicate with a licensed social worker/therapist. However, you may need to purchase an additional 'forms' package to complete the process. They are upfront about this possible additional fee while going through the intial process, but I wouldn't select an additional 'forms' package until you know it is being required from anyone (i.e. property management). You can always purchase the forms package via the portal after paying/selecting an intial package, if needed. I recommend.
Reply from Pettable ESAJun 19, 2023
Hi Michael, we appreciate your feedback and your recommendation! Rest assured that we're doing our best to make our service better as we progress. Thank you for trusting Pettable with your ESA needs!
Lawrence
Easy to work with and promptly and efficiently provided the help needed with clear directions.
Reply from Pettable ESAJun 19, 2023
Thank you for your feedback, Lawrence. Rest assured that we're doing our best to make our service better as we progress. Thank you for trusting Pettable!
Brian
The process was good. We didn't realize the extent of the questionnaire that needed to be completed prior to the appointment, but the appointment was very quick. I will say that I was not aware there would be an additional charge if our apartment complex needed to verify the letter. So that was unexpected, but the turnaround time on that was quick as well.
Reply from Pettable ESAJun 16, 2023
Hi Brian, thank you for sharing your feedback about your experience with Pettable! We are taking note of your points, and rest assured that we're doing our best to make our service better as we progress. Once again, thank you for trusting Pettable with your ESA needs!
Isabella
I got my letter right away
Reply from Pettable ESAJun 15, 2023
Hi Isabella, we're glad to know that you are able to receive your letter in a timely manner. Thank you for trusting Pettable with your ESA needs!
Mr. P.
Although I got finished with the process is was not as easy as I would have hoped.
Reply from Pettable ESAJun 14, 2023
Hi Mr. Proto, we are taking note of your feedback, and we appreciate you sending it over. If you need further assistance with your ESA needs, please reach out to us at [email protected] so we can better assist you. Thank you.
