Excellent
Based on 6,350 reviews
Pettable ESA4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 390 reviews with 1 star · Clear filters
Amber
I have not gotten what I paid for. I would like a refund
Reply from Pettable ESAJul 15, 2023
Hi Amber, we'd like to assist you better. Can you please send us a message at [email protected] so our team can assist you on your concern. We hear you and we're here to help.
Andrea
Call me so I can tell you what a $%#+ show it was!
Reply from Pettable ESAJul 14, 2023
Hi Andrea, we'd like to understand your review better so we can improve our service. Would you mind sending us a message at [email protected] so we can further assist you? We'll be on the lookout for your reply. Thank you.
Dreamer
The app wasn’t working for me after I paid the $150 and after I paid $30 to reschedule the appointment. It’s not letting me schedule it at all and I’m past my dead line and my apartment won’t accept it anymore. I requested a refund and got a email back saying “sorry the app is hard sometimes.”
Reply from Pettable ESAJul 10, 2023
Hi there, I am very sorry about your Pettable experience. Rest assured that we are looking into this case and further investigate how to prevent this from happening. We sincerely apologize for this mishap. If you need further assistance, please feel free to reach out at [email protected] so we can better resolve this issue. We're here to help.
Garrett
Paid and scheduled appointment but pettable was a no show. Money was refunded promptly.
Reply from Pettable ESAJul 9, 2023
Hi Garrett, I'm very sorry to hear about your experience with one of our therapists. This is not the kind of experience that we wanted you to have. Please feel free to reach out again at [email protected] if you need anything else. Thank you.
Emma
I’m lucky I got my money back, what a scam
Reply from Pettable ESAJul 8, 2023
Hi Emma, we'd like to understand your review better so we can improve our service. Would you mind sending us a message at [email protected] so we can further assist you? We'll be on the lookout for your reply. Thank you.
Kenya
Never got a call back. Never got my interview. This website is a scam I spent 200 and still got nothing!
Reply from Pettable ESAJul 8, 2023
Hi Kenya, thank you for raising your concern here. We'd like to assist you better. Kindly send us a message at [email protected] so we can resolve this issue. We're here to help.
Sergio
My clinician was rude and should not work for your practice. I already have an esa and my therapist agreed i could benefit from a second esa. My therapist is not allowed to write esa letters because of corprate policies. The reason i was looking for a second esa is that my current one is about 9 years old. He is the reason i dont take my own life. If he goes i will be unable to cope so having a second esa will give me reason to keep fighting. Clinician said when i lose my dog i can just get another dog. He is not just a dog he is so much more than that. Also speaks to how little he knows about pet adoption because it takes time to adopt a pet. Clinician also thinks that an american pitbull terrier and american stafford terrier are same breed but they are not. Customer service person i spoke to however was excellent my complaint is only on clinician
Reply from Pettable ESAJul 8, 2023
Hi Sergio, I'm very sorry to hear about your experience with one of our therapists. This is not the kind of experience that we wanted you to have. Please feel free to reach out at [email protected] to guide you on the next steps on how we can resolve this. We're here to help.
Caroline
Something went wrong with scheduling and I was left waiting around for an appointment that the therapist was not aware of.
Reply from Pettable ESAJul 8, 2023
Hi Caroline, thank you for raising your concern here. We'd like to assist you better. Kindly send us a message at [email protected] so we can resolve this issue. We're here to help.
