Excellent
Based on 6,350 reviews
Pettable ESA4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
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Toya S.
No one accepts my documents in Texas they said it’s “not credible”.
Reply from Pettable ESAJun 20, 2023
Hi Toya, I'm sorry to hear about your situation. Some landlords or housing associations are not very familiar with how the ESA letter works. We're here to help. Please reach us at [email protected] so we can help you resolve your concern. Thank you!
Hannah
I live in colorado. Im a legal resident of Colorado, have an apartment there and everything. I am active duty military and currently on rotation overseas. But once again, a LEGAL RESIDENT of Colorado, reside there permanently but work sent me overseas for a bit. I return stateside in 2 weeks. While on the phone with the therapist she asked if I was okay because I seemed distracted, I informed her that I was fine but if there was a delay it’s because I’m overseas currently. She immediately said she cannot help me since I’m not in Colorado and said it needed to be rescheduled, sent me a link and rescheduled. I am a legal resident of Colorado, have an apartment, car, and life there and am temporarily “living” overseas due to a deployment. It is absolutely insane that I had to reschedule and pay $30. I’ll be back in America in 2 weeks. What is the difference between me being overseas for work temporarily and if I had been on vacation overseas for the week? There isn’t one. I had very very high hopes for this business but I believe now that it is greedy, money hungry people running this company or maybe it was just my therapist. Who knows. A legal resident of a state should be allowed to speak to a therapist regardless of if they are temporarily overseas. I understand you cannot give ESAs over state lines, I wasn’t asking for that. I’ll be in Colorado, I live in Colorado, the ESA is for Colorado. Absolutely would NOT recommend this company to anybody, especially anyone active duty military. I am still going to do this next appointment because I need a therapist and I don’t need my money going to waste but I will be seeking my ESA letter elsewhere.
Reply from Pettable ESAJun 19, 2023
Hi Hannah, I'm very sorry to hear about your experience with one of our therapists. This is not the kind of experience that we wanted you to have. Please feel free to reach out at [email protected] to guide you on the next steps on how we can resolve this. We're here to help.
Y?
No reason given for being denied.
Reply from Pettable ESAJun 19, 2023
Hi there, thank you for raising your concern here. We'd like to assist you better. Can you please send us a message at [email protected] so we can resolve this issue? We're here to help.
CB
Don’t bother using pettable unless you already have multiple therapy sessions under your belt. I was thinking this would be used as the therapy session to determine eligibility but clearly not
Reply from Pettable ESAJun 19, 2023
Hi CB, thank you for raising your concern here. We'd like to assist you better. Please message us at [email protected] so we can resolve this issue? We're here to help.
Betz
Therapist was rude and seemed to be in a rush to get me off the phone as quickly as possible. You’d think they would have a little empathy but I felt like I wasn’t heard. I recently experienced a life altering accident but it was clear this was just a quick way for them to make extra money. Told me one of my pets wasn’t eligible (paid the extra pet fee) but I haven’t heard how I’d receive my money back. Will not use this service again in the future.
Reply from Pettable ESAJun 19, 2023
Hi Betz, I'm very sorry to hear about your experience with one of our therapists. This is not the kind of experience that we wanted you to have. Please feel free to reach out at [email protected] to guide you on the next steps on how we can resolve this. We're here to help out.
Jen
No one called during the scheduled time and I paid $150. There has been no attempt to reschedule.
Reply from Pettable ESAJun 19, 2023
Hi Jen, I'm very sorry to hear about this. We can still reschedule your appointment with one of our clinicians. Please reach us at [email protected] so we can better assist you.
she K.
worst therapist i ever talked to
Reply from Pettable ESAJun 19, 2023
Hi there, I'm very sorry to hear about your experience with one of our therapists. This is not the kind of experience that we wanted you to have. Please feel free to reach out at [email protected] to guide you on the next steps on how we can resolve this. We're here to help.
Mary M.
Had difficulty in obtaining document
Reply from Pettable ESAJun 16, 2023
Hi Mary, I am very sorry about your Pettable experience. Rest assured that we are looking into this case and further investigate how to prevent this from happening. We sincerely apologize for this mishap. Please reach out to [email protected] so we can better resolve this issue. We're here to help.
