Pettable ESAReviews of pettable.com

Reply from Pettable ESAAug 12, 2025

Hi Natalie, Thank you for sharing your experience. We’re sorry to hear that your interaction with the provider felt short or lacking in compassion, that’s not how we want clients to feel during this process. While our licensed providers make independent evaluations based on their professional judgment and the information provided, we understand how disappointing it can be when the outcome isn’t what you expected. We’d like to review your case to ensure everything was handled appropriately and with the care you deserve. Please contact us at [email protected] or call (855) 920-0323 so we can follow up directly. We'll be on the lookout for your message.

Reply from Pettable ESAJul 23, 2025

Hi Cody, Thank you for sharing your feedback, and we truly apologize for the frustration and inconvenience you experienced. Upon reviewing your account, we can confirm that your subscription has been canceled and a message was sent to you on Sunday regarding this matter. We understand how upsetting unexpected charges can be, especially when it feels like your concerns aren’t being addressed in a timely manner. To clarify, the $14.99 charge was for an optional add-on selected during checkout, which provides ongoing benefits and support. While it is opt-in, we absolutely recognize that circumstances change, and customers should be able to manage or cancel their subscriptions easily. We're sorry that this process wasn't clearer and that our communication didn’t meet your expectations. We appreciate you bringing this to our attention, and we're actively reviewing how we can improve the transparency of subscription management on our platform. If you have any further questions or need anything else, please don’t hesitate to reach out. We’re here to help.

Reply from Pettable ESAJul 17, 2025

Hi TTD, I’m so sorry to hear that you didn’t receive your scheduled call that’s absolutely not the experience we want any of our customers to have. If you haven’t already, please reach out to us at [email protected] or call us directly at (855) 920-0323, and we’ll make this right as quickly as possible. Whether that means rescheduling your appointment or issuing a refund, we’ll prioritize your case and make sure you’re taken care of. We truly appreciate your patience and the opportunity to fix this.

Reply from Pettable ESAJun 20, 2025

Hi Jett, Thank you for sharing your feedback, and I’m really sorry to hear that you felt caught off guard by the verification fee. To clarify, the $50 verification fee only applies in specific situations where a third-party verification portal or housing provider requests formal confirmation or additional documentation outside of the standard ESA letter. In most cases, landlords accept the letter as-is, and no further action is needed. That said, we completely understand how frustrating it feels to be asked for more after already paying for the letter. You’re right, we should do a better job of making this possibility more transparent upfront, and your feedback is helping us improve that. If you’d like to talk with us about your specific case, please reach out to us at [email protected] or call (855) 920-0323 — we’d love the opportunity to make things right.

Reply from Pettable ESAJun 18, 2025

Hi Cat, Thank you for pointing this out and you're absolutely right, and we appreciate you helping to inform others. In Montana, as well as in a few other states, specific laws require at least 30 days of treatment or care before an Emotional Support Animal (ESA) letter can be considered valid. This is a state-level regulation that goes beyond federal Fair Housing Act protections, and it’s important for ESA providers and clients to be aware of it. At Pettable, we do our best to stay compliant with all state laws and inform clients when additional requirements apply, though we’re always working to improve transparency in this area. Thanks again for sharing this — it’s an important reminder.

Reply from Pettable ESAJun 12, 2025

Hi Daniel, Thank you for bringing this to our attention, and I’m truly sorry for the inconvenience and frustration you experienced. You absolutely should not be charged to reschedule if you did not receive a call at your originally scheduled appointment time. That’s on us, and we take full responsibility for ensuring that your appointment goes as planned. Please reach out to our Customer Support Team at [email protected] or call us directly at (855) 920-0323, and we’ll make sure to reschedule your appointment at no additional cost and prioritize getting things back on track for you. We appreciate your patience and the opportunity to make this right.

Reply from Pettable ESAJun 12, 2025

Hi Jack, Thank you for your honest feedback, and I’m very sorry for the confusion and frustration you've experienced. We want to be clear: our ESA letter process is designed to be risk-free, and if you’re not approved, you’re eligible for a full refund. We also never want anyone to feel surprised by charges so if the $14.99 monthly service was added unintentionally, we’ll absolutely work with you to cancel it and issue a refund if eligible. We’re also sorry you had trouble reaching us, that’s not the experience we want for any of our customers. Our Customer Support Team is available and ready to help. Please reach out to us directly at [email protected] or call (855) 920-0323 so we can resolve this for you promptly. Thank you again for bringing this to our attention. We’re here to make it right.

Reply from Pettable ESAJun 12, 2025

Hi Luciano, Thank you for taking the time to share your experience, and I’m truly sorry that you’ve ended up feeling frustrated and disappointed after choosing Pettable. We completely understand how upsetting it can be to pay for a service, only to encounter unexpected fees especially when you’ve already made a significant investment. To clarify, the $50 verification fee only applies in specific situations where a third-party housing verification system or portal requires the provider to complete additional documentation beyond the scope of a standard ESA letter. That said, we hear your concern, and you’re absolutely right that this should be more clearly communicated up front. We also regret that the money-back guarantee does not cover this type of third-party verification request, and we’re actively reviewing ways to improve both our policy clarity and how we explain these edge-case scenarios before purchase. Our goal is always to support you in getting the accommodation you need not to leave you feeling stuck or misled. If you'd like, please reach out to [email protected] or call us at (855) 920-0323, and we’ll be happy to take another look at your situation to see how we can make it right. We sincerely appreciate your feedback and the opportunity to improve.