Excellent
Based on 6,350 reviews
Pettable ESA4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 77 reviews with 2 stars · Clear filters
garrett
i still need the extra form i payed 50 dollars for filled out
Reply from Pettable ESANov 11, 2022
We are very sorry there has been a delay with your extra form. If you still have not received your form back from your therapist, please reach out to [email protected] so we help reach out to your therapist to get it completed.
Emily
Took quite a while for my therapist to respond. She wasn’t in my state but was licensed here. I had them fill out an additional form, which I paid an extra $30 for, by mail which I hadn’t arrived after a week. So I uploaded a copy and asked her to fill out THE SAME DOCUMENT and she said I had to pay the additional fee for another document which had gone up to $50. I can’t give it a one star due to the fact I have all the paperwork now for my esa but very disappointed in my experience.
Reply from Pettable ESANov 10, 2022
Hi Emily, Thank you for your review, and we are sorry you did not enjoy your experience with Pettable. When looking at your purchases, we see you purchased the $30 forms add-on and were not charged with the $50 forms package. We are very glad that you were able to retrieve all the documents you requested.
Destiny
Please provide Doctors who are available for follow up after purchase
Reply from Pettable ESADec 8, 2022
Hi Destiny, we are taking notes of your feedback and we appreciate you for sending this over. If you need further assistance with your ESA needs, please reach us at [email protected] so we can better assist you. Thank you.
Stephanie
I still haven’t received my letter? I sent a message to the doctor but still nothing and no reply. I spent $150 on this so I would expect to receive what I paid for??
Reply from Pettable ESANov 11, 2022
I'm sorry to hear there was a delay receiving your letter from your therapist. Therapists are supposed to provide their clients letter to them within 24 hours. Please reach out to [email protected] if you still haven't received your letter.
Ellissa S.
Spelled my name wrong and when the letter was updated it still had things which were corrcet
Aries E.
I got my letter which was what I wanted but I thought there was more to it. The service guarantees advice but they do not reply to my messages. Honestly I don't recommend this service for anything other than a fast letter.
Wendy
I was provided the letter as expected but the apartment I applied to did not accept letters, rather they required a simple application be filled out. At first the doctor did fill out the application but it was filled out incorrectly. When I reached back out to the doctor to ask that the corrections be made I never heard back from him. I ended up having to go else ware so the money spent was wasted.
Caitlin L.
They'll try to help you, but just know if your landlord fights the validity of your letter there's so much grey area in the law that it really ends up being up to the judge when it comes to an eviction over an ESA. The judge can determine that the phone interview with Pettable's therapist is not enough to consider them as treating you for your mental illness or having enough knowledge about your situation. I speak from experience as I almost went to court to fight an eviction because my apartment complex would not accept ESA letters from a therapist out of state, and my lawyer reccomended I just moved because the judge could easily authorize an eviction order because I couldn't prove ongoing treatment with the therapist that wrote the letter. I reccomend if you know that the landlord is strict with ESA letters, you get a letter from someone you have been seeing for a while instead so you can prove that they've been treating you. Not just one phone call. People who don't actually need ESA's and are just trying to keep their pets by using these sites have made it so much harder for the people who actually need them. Because I didn't need ongoing treatment after my therapist reccomending an ESA 5 years ago, I tried to use Pettable because I needed a letter that was dated within a year for my new apartment. And although they did write me a letter and reccomended I get a lawyer when the apartment management fought my letter, they should be more honest about the fact that these letters CAN be fought and you can still legally lose your home or have to give up your animal. Pettable ended up refunding my money so at least there's that.. but I had to come up with way more money to get a new apartment that allowed my animal. I wish I would have just started seeing a new therapist a month before I moved or something instead.
