Excellent
Based on 6,350 reviews
Pettable ESA4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 5,604 reviews with 5 stars · Clear filters
Esteban
the interviewer was very kind and understanding
Reply from Pettable ESAMay 20, 2025
Hi Esteban, Thank you for your kind words! We're so glad to hear that your interviewer was kind and understanding. That's exactly the experience we aim to provide. If there's anything else we can do to support you, please don’t hesitate to reach out! Thank you for trusting Pettable with your ESA needs!
Alicia A.
I am a full-time college student with a part-time job moving into an apartment. I was recommended by my therapist to get an ESA for my diagnosis. I did extensive research leading me to pettable, since my care provider does not write ESA letters. Aubrey helped me through the process smoothly. She was very kind and the consultation was great. I appreciated her willingness to engage and confirm my need for an ESA. I recommend using pettable to obtain an ESA letter required by your landlord.
Reply from Pettable ESAMay 20, 2025
Thank you so much for sharing your experience with us, Alicia! We’re really glad to hear that Aubrey was able to support you through the ESA process and make things go smoothly. As a full-time college student with a part-time job and a big move into a new apartment, we know how important it is to have a process that’s easy, reliable, and stress-free. It’s wonderful that your therapist recommended an ESA and that you were able to find your way to Pettable after doing your research especially since your care provider doesn’t offer ESA letters directly. Aubrey is an important part of our team, and we’re so happy she made you feel comfortable and confirmed your need for an ESA during your consultation. Our goal is to make sure every person feels supported, heard, and respected throughout the entire process. Thank you for trusting Pettable with your ESA needs. We’re here for you whenever you need us!
Barbara C.
The process was very simple and the people are very kind and understanding
Reply from Pettable ESAMay 19, 2025
Hi Barbara, Thank you so much for your kind words! We're so glad to hear that you found the process simple and that our team came across as kind and understanding. Providing a supportive and stress-free experience is exactly what we aim for. We're grateful you chose Pettable!
Jennifer S.
I was weary of using an online service to see about getting an emotional support letter regarding housing as my therapist, psychiatrist, and PCP could not do so due to their insurance liability rules. Kya Miller, LICSW, LCSW was professional and timely, absolutely recommend Pettable!
Reply from Pettable ESAMay 16, 2025
Thank you for sharing your experience, Jennifer! We completely understand the hesitation around using an online service, and we're so glad Kya Miller was able to provide the professionalism and support you needed. It's wonderful to hear that the process felt smooth and timely for you. We appreciate your recommendation! Thank you for trusting Pettable with your ESA needs!
Perry A.
Easy, uncomplicated, Dr, Jo Shaw, who assisted was courteous, polite, knowledgeable and a pleasure to work with. Paperwork, especially the legal mumbo jumbo, was exquisite. I wasn't expecting such an expensive total, but now that I've read the agreement I"m very satisfied with the extras included. Papers were submitted to new housing and accepted without comment. I score you a 100% on all counts, Anybody ever asks, you're the best way to go. You can quote my entire, or relevant parts of this review, anywhere you like. Perry Ackerman
Reply from Pettable ESAMay 16, 2025
Thank you so much, Perry! We’re so glad to hear that Dr. Jo Shaw made your experience smooth, respectful, and informative. It's wonderful to know the paperwork exceeded expectations and your new housing accepted it without a hitch. We deeply appreciate your endorsement and generous offer to share your kind words — it means the world to us. Wishing you and your ESA all the best in your new home! 🏡
Erin A.
Received my call on time, had a forthright conversation with a licensed clinician and received my ESA letter within 24 hours. Straightforward process.
Reply from Pettable ESAMay 16, 2025
Hi Erin, Thank you for your feedback! We're glad to hear the process was straightforward and that you received your ESA letter quickly after a clear and timely conversation with the clinician. We're here if you need anything else in the future! 🐾
Lilly R.
Aubrey was exceptional at her job, made the ESA letter process incredibly easy, and was extremely flexible with the phone over appointment. She was clear with what expectations were for certifying multiple cats, and was avaliable for any help I needed. Would highly recommend going through pettable after this experience!!
Reply from Pettable ESAMay 15, 2025
Hi Lilly, Thank you so much for your kind words! We're so glad to hear that Aubrey made your experience smooth, flexible, and supportive especially when certifying multiple cats. It's great to know her clear communication and availability helped make the process stress-free for you. We truly appreciate your recommendation and are glad Pettable could be part of your ESA journey! 🐾
Sarah
I’ve used Pettable twice now to obtain my Emotional Support Animal (ESA) letter, and I can confidently say they are the best in the business when it comes to emotional support services. The process was straightforward, fast, and handled with compassion every step of the way. Both times, I had the pleasure of being evaluated by Kya Miller, LICSW, LCSW, who was professional, thoughtful, and truly attentive to my needs. Kya took the time to understand my emotional health and the role my animal plays in my well-being. I felt truly heard and supported. Thanks to Pettable, I received a legitimate ESA letter that allows me to live with my animal without the financial stress or housing barriers that can come from pet-related fees. This support has been crucial for my mental health, and I wouldn’t trust anyone else to handle something so important. If you're looking for a reliable ESA letter provider, I 100% recommend Pettable. Their licensed professionals, like Kya Miller, make all the difference.
Reply from Pettable ESAMay 15, 2025
Thank you so much, Sarah, for sharing your thoughtful and heartfelt experience! We're honored to have supported you twice in your ESA journey, and we're especially grateful to hear how much Kya Miller’s compassionate and professional care meant to you. Ensuring that our clients feel heard, supported, and confident in their ESA documentation is exactly what we strive for at Pettable. We're truly glad we could help remove housing stress and contribute positively to your mental well-being. Your trust means everything to us. Thank you for trusting Pettable with your ESA needs! 🐾
