PETTAGS.COMReviews of pettags.com

The rag itself was nicely done and everything was spelled correctly. However it took way too long to receive. I had emailed about my order and no one every responded. I ended up calling and was rudely told that they had mailed it out on a Friday. I received it in the mail today over a week after I was told it was mailed. Now I know the mail is slow but over a week to go standard mail from Vegas to ny? I highly doubt it. I probably won't buy from pettags again mostly because of the service.

The quality of the tags has gone down in the last year and customer service is now very hard to reach via phone, they simply don't answer e-mails regarding customer service issues. In the past the over all quality of the tags was better and customer service was easy to reach and readily available to solve any issues very quickly. We do rescues and none get adopted out without a collar and an ID tag. And although we've been buying tags from this company for the last 25 years and were very satisfied. However, since coming under new ownership we had problems with the last three orders of stainless steel tags that arrived with extremely rough metal with visible metal burrs on most if not all of the cut edges of the metal, requiring a couple of calls to customer service for a replacement since they don't answer customer service e-mails anymore and they don't return phone messages left for customer service with their answering service. So, in spite of our happy history, we will not be ordering from this company again. The new owners have cut corners on everything except the prices. So now, the only consistent thing we've found is that the prices keep going up, while product quality has gone down and Customer Service is almost non-existent.

I had ordered a tag for my dog about 3 years ago, shortly after I adopted him. The lettering was large and easy to read, his name being legible from a few feet away. The print on the new tag is so small that I can't read it, even up close without my glasses. Even with them, I'd have to physically be holding the tag in my hand to be able to read it. I also used a coupon code, which was not applied. Sorry, I was hoping to be able to write a very different review.

After several weeks not seeing the check cashed I called and found out the order was sent to their old address. The person there agreed to have the check held so I could place a new order online. A few days later the check was cashed anyway. I tried calling on multiple occasions to receive a refund only to leave multiple messages. No return call. No refund. It was extremely frustrating.I would never order from them again.

My dogs tag broke within a month of purchase I contacted company 2 times for a replacement or refund and they have not gotten back to me. Very disappointed as I had already ordered another tag for my other dog. I would never have placed the 2nd order. A shame bc the tag is really cute.

Not the same quality as previous orders in the past. Will not be using the tag I ordered for my dog, very hard to read the numbers and letters. Did recieve the tag quickly though.

I ordered the large pet tag and didn't put much info on it. Thought I received the small because the tag and print was so tiny...the large is way too small.

I ordered the solid brass tag this time because the plastic one I bought last year wore out and broke. Got the brass tag in a timely fashion but the writing is so small you can barely make out my phone number...:(