Amazon.comReviews of pharmacy.amazon.com

This pharmacy is the worse!! The customer service is terrible. They sent me the wrong prescription and they didn’t want to refund me or fix it. They told me I would have to pay for it again. Worst experience ever!

Amazon filled my prescription without using my insurance and would not refund or except a return of the medicine. I had to pay the full prescription price. AVOID AVOID AVOID. You have been warned.

It's perfect if you want to be lied to by robots. Oh, and it actually doesn't provide any medication.

They are very unreliable and do not seem to care at all. My provider will send my all Rx. But then I get in touch with Amazon pharmacy and they "have not received any orders from my doctor" or the pharmacist is reviewing my Rx. Unlike pillPack they do not send controlled substances. I take one for an anxiety disorder. But they did not let me know that until my prescriptions arrived without it. That triggered an anxiety attack. They are very bad at communication. I have been taking the same medications for years. But in November I got an email saying they removed 2 of my medications, after my next months order was already being processed. Supposedly they did not receive the prescriptions. I got in touch with my doctor and they sent the Rx again. But then my new month's order arrived without them. I'm moving all my prescriptions to a local pharmacy. Amazon pharmacy really dropped the ball on this. They are screwing haphazardly with my health. They are barely communicative and the only reasons they give for their screw ups is they did not receive the Rx or the pharmacist is reviewing them. They really are horrible and unreliable

I have been trying for a week to get a prescription filled. Amazon confirms the order and delivery date. Morning of delivery date they cancel the order. This has happened 5X on the same script. Amazon blames the insurer but I agreed to pay the Amazon price. Horrible service

Not even worth one star… promised me same day delivery for a prescription they didn’t even have in stock. The AI chatbot was completely unaware that there was an issue and kept promising me that my order was slated for an on-time delivery. I waited half an hour to “chat” with a rude human in customer service who gave me no option other than to cancel the order. This was supposed to be convenient.

Amazon sent a picture of my scrip on my porch, and when I got home it was nowhere to be found. I asked for replacement and told them I'd pay for it. I told them remodelers were working at our house, and that it was chaos. They told me I'd need a new scrip, which would cost me another $175 Dr's visit. They said I admitted it'd made it inside the house. Real odd, I went all the way up the food chain at Amazon Pharmacy. That was my 2nd and last refill using them. Nasty, argumentative people.

Amazon pharmacy owned a company called PillPack where they packaged your pills into packs to take at certain times a day. These have been really helpful for me as I travel a lot and dealing with TSA with multiple bottles of pills is an issue. Since Amazon pharmacy took over from PillPack customer service has gone downhill huge and my order keeps getting screwed up and they keep saying there's nothing they can do about it. The whole reason to get a PillPack is to have them packaged in a way that works for how you take your pills and routinely I have been given pill bottles instead of these pill packets which I actually pay out of pocket for. They don't tell you when they're going to change your order. I keep getting people notifying me that we will be just fine and then one day before the order is about to ship they change it to bottles and then stand behind saying the claim has already been made, we can't do anything about it. You're SOL. Each month I keep telling them "Are we okay for the next month?" and they keep saying "Yes, not a problem." They keep changing the way they do their packaging of the drugs that are being sent out and this is not a helpful thing if you have a service you need to give the service that the consumer is planning on getting. Instead I keep getting mixed results where sometimes three of my four medications are packed correctly but one bottle is still coming. There is no value unless it is done right. This level of service at Amazon Pharmacy is a joke and I've been escalated to all parts of them. I can just tell you they are being very frustrating to work with. Don't plan on getting a correct order