Curtis D.
We hired Pharos Production to build a…
We hired Pharos Production to build a private AI knowledge assistant for our technical support team. Over five months, they connected 8,000 internal documents using retrieval-augmented generation, with answers linked to the original sources. The developers also implemented access controls so employees could only retrieve information they were authorized to see. The difference was measurable. In an acceptance test covering 100 support questions, median time to find a usable answer dropped from nine minutes to three minutes. Our support leads reviewed the responses before rollout and the team used their feedback to improve how the assistant handled ambiguous questions. Weekly demos made it easy to catch issues while changes were still manageable. We’re very happy with the finished product and would recommend Pharos Production for custom AI software development, especially for businesses working with internal knowledge.



