PlatinumtherapylightsReviews of platinumtherapylights.com

I recently placed an order with them and encountered a frustrating delay in shipment. The company attributed the delay to UPS, claiming that the carrier had not picked up the product. However, after verifying directly with UPS, I was informed that the company had not submitted a request for the item to be shipped. What was particularly disappointing was receiving an email from them placing the blame on UPS, despite clear evidence that the issue originated on their end. This lack of accountability and transparency has been highly frustrating and reflects poorly on their customer service.

The website said they deliver to Thailand, but when they sent my shipment of $1000 worth of items via UPS, it couldn't get through Thai customs. Customer service was unhelpful and insists I pay whatever they are quoting, in this case $1500+ in a myriad of charges (FDA licensing, storage, processing, agent fees of an outside company). PlatinumLED refuses to refund me the amount of this order. I can either forfeit the claim, lose $1000 and get nothing, or pay 2.5x what I intended to pay to get the lights through customs. I beg you not to do business with this irresponsible company. They are the absolute worst!

The product is good, but I warn anybody that plans to buy from their website, the customer service is a nightmare. The manager was so unprofessional after making a $5000 purchase, they never reached out to make sure it was received properly and charged my credit card for shipping even tho I never received my order, DO NOT ORDER FROM DIRECTLY FROM THE WEBSITE!!!

I am disappointed with the PlatinumLED Red Light Therapy panel. From the moment I unpacked it, the build quality was clearly not up to standard. The screws were of varying sizes and shapes, giving the impression of a poorly assembled product. Furthermore, due to its excessive weight and the lack of sturdy mounting accessories, it’s virtually impossible to mount securely anywhere. This is especially frustrating given the price. The user interface is equally disappointing. The side menu is completely counterintuitive, whether accessed directly from the panel or via an iPhone. The entire control experience feels like an afterthought, poorly engineered, and frustrating to navigate. Customer service was similarly unhelpful. Like many other customers have reported, their responses were inadequate and did nothing to assist. I found the support to be apathetic, which only added to my dissatisfaction. As for the light quality itself, I won’t even comment on it, because at this point, the technical aspects of the product feel irrelevant. Even if the light is good, it doesn’t justify the poor design, substandard build quality, and unresponsive customer service. Overall, this feels like an overpriced Chinese-made product that I regret purchasing.

Customer service is zero. I spent almost $6,000 on lights. They are rude, incompetent, and insufficient. I lost a bracket for mouthing the lights and contacted them for a replacement. The solution was use the item on the floor. These panels each way 30 or 40 pounds. Completely ridiculous. Overpriced. Heavy. No customer service.

Subject: Urgent Complaint Regarding Order #9100 and Poor Service Experience Dear Platinum led Team, I hope this message finds you well. I am writing to express my deep dissatisfaction and frustration with the recent purchase and service experience involving my order #9100. My journey with your company has been extremely disappointing, and I feel compelled to detail the series of events that have led to this point. As someone who has been passionate about LED therapy for many years, I was excited about purchasing my first light from Platinum Light Therapy. My enthusiasm stems from a long history of research—having reviewed over 10,000 journals on photobiomodulation—and even building my own panels as a child. This passion continued into my career as a physical therapist, where I have used LED panels to aid in patient recovery from surgeries such as hip replacements. Given this background, I was looking forward to experiencing the quality and service your company promised. However, my experience has been anything but positive. **Timeline of Issues:** 1. **Initial Delivery Failure**: On the scheduled delivery day, UPS never showed up. I had taken the day off specifically to receive the device, which was meant to be a surprise birthday gift for my mother. 2. **Repeated Delays and Miscommunications**: Despite assurances, the delivery was rescheduled multiple times. Each time, I adjusted my schedule, resulting in significant financial losses (up to $8,000 per day off). UPS claimed they would deliver between 2 and 6 PM on a Saturday, yet by 7:30 PM, there was still no delivery. 3. **Signature Requirement Confusion**: I was informed that the signature requirement could be waived, but after spending 45 minutes trying to do so online, I discovered this was not true. I paid an additional $17 for a rescheduled delivery, which also failed to arrive as promised. 4. **Customer Service Failures**: When I contacted your customer service, I was met with unprofessional and dismissive responses. After explaining my situation to a representative named Matt, his response was, "So what do you want to do about this?" which was both unhelpful and infuriating. This conversation ended with me being hung up on. 5. **Restocking Fee and Return Issues**: I decided to return the device due to these ongoing issues, only to be informed of a $450 restocking fee. Furthermore, there was no record of my initial purchase when I tried to sort out the stand issue, forcing me to buy another stand. The grief and frustration I have experienced with Platinum Light Therapy are unparalleled. The constant miscommunications, failed promises, and poor customer service have left me extremely disappointed. Despite my initial excitement and readiness to recommend your products to others, I now find myself warning against doing business with your company. I urge you to address these issues promptly and consider revising your policies and customer service training to prevent such occurrences in the future. I would appreciate a formal response outlining how you intend to rectify this situation. Sincerely,

Although I received a quality product, the company services were very unprofessional. Not only was my order shipped much later than indicated in the initial item screen (after PlatinumLED received payment) but also, after requesting cancellation for a very delinquent item, my message was ignored and I was conveniently moved to the front of the line for shipping ETA. Within hours, I received a note that my order was shipped and there was nothing that could be done. UPS on the other hand, confirmed they hadn't received any goods ready for shipment from the supplier. This completely eroded my trust in future quality service from this company.

Terrible company with shady business practices. They practically make it impossible to return anything or charge an arm and a leg because they know they have poor products, and the likelihood of return is very high. Shipping times the quality of the product and everything is just absolutely horrible. I would stay as far away from this company as you possibly can. There are far better options for red light out there search those ones out. Do not buy from this company you've been warned.