Great
Based on 480 reviews
Pleaser Shoes4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Official retailer for Pleaser USA. Check out the premium collection of shoes from the brands such as Pleaser, Demonia, Funtasma, and more at pleasershoes.com. Visit our online shop and buy today!
Pleaser Shoes (pleasershoes.com) has 480 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 92 reviews with 1 star · Clear filters
Mario L.
They sent the wrong shoes and in the wrong size
Reply from Pleaser ShoesApr 25, 2022
We're very sorry for the inconvenience. We quickly resolved this issue by refunding your order in full and arranging for a replacement.
Dominquie J.
There was a problem with my shipment, your delivery carrier UPS said they delivered my shoes but they were never delivered. I emailed pleasers regarding this issue and also asked for a refund and I never heard back from pleasers or UPS. I’m very disappointed because I spent money and never received my merchandise I purchased.
Reply from Pleaser ShoesApr 25, 2022
I sincerely apologize for the inconvenience. Shipping claims often take over two weeks, I checked into yours and I can confirm it is still processing.
Amaya T.
I had really liked the first few pairs of shoes I ordered. But I ordered the boots a week ago, and then put an exchange order, but have yet to get any answer.
Reply from Pleaser ShoesApr 25, 2022
We're very sorry, but we don't understand your review. If you need to return an item please visit: https://pleasershoes.com/returns
Emma
My ancle twisted and a skratch appeared ammediately to the other shoe...
Reply from Pleaser ShoesSep 19, 2022
I apologize, our shoes can be intimidating and sometimes difficult to get used to walking in. We recommend taking extra care when wearing them for the first time to avoid falls. We don't feel that this qualifies as a service review, however. :)
Anneliese
The worst experience ever. I ordered a pair of shoes which they ran way too small and they weren’t true to size so I had to return them. The seller did not return my money for 20 days. They sent me an email said it would be 7 to 10 days. On the 10th day they sent me another email saying it would be five more days and it didn’t come for 10 more days! 20 days total. The person from customer service never got back to me either. On top of that I have to keep registering an email and can’t ever sign back in!
Fabian La M.
Ordered a Christmas Gift from their official website for my GF, got a good order reply confirmation, a week later a delay email saying all is well, just running slow. Another week later, they CANCEL my order!, out of stock? WTH Pleaser? How am I supposed to trust your website stock on time-sensitive orders again? DO NOT TRUST THEM, only buy in PERSON if you must.
Sam
This place is a literal waste of time . I paid $60 for a pair of pleasers . Plus an extra 20 for the shoes to arrive in 2-4 days . They sent me a order confirmation and that’s it . It’s been 3 weeks , nobody has sent shipping info or anything , they don’t answer the phone or emails . Do NOT buy from this store , you’ll regret it big time .
Emily
Their customer service is horrifying! I ordered a pair of boots and they arrived damaged - some of the lacing hooks were so bent down that I couldn't get them laced. I tried using pliers to unbend them but they wouldn't budge. So, I emailed customer support. It took 3 or 4 days to get a reply, which was just that they had to check with a manager. Then a few more days pass and no answer, so I reach out again. No answer. I reach out again a few days after that, no answer. After 12 days, I call, and speak to someone who says my case has been escalated. I finally get a reply. Completely unapologetic at their ridiculous response time, they say I need to return the shoes so they can fix them. I no longer have the shipping box, so I reply asking what I'm supposed to send them in. No reply after 3 days, so I have to call again. The person says I have to go buy my own box, which pisses me off. I express my unhappiness with the customer service and she offers me 10% off my next order. Lol!! That was so insulting! Better to have not offered me anything, 10% off is a joke for how they've treated me. Never buying from them again, totally disgusted with the company.
