Excellent
Based on 376 reviews
Plum Diamonds5.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hi! We're Plum Diamonds, and we're all about serving you premium lab grown diamond rings and fine jewelry. Each piece is fully customizable and crafted just for you in our own sustainable workshops. We offer free lifetime servicing and sizing, and we're founded by female jewelers who love diamonds (and won't steer you wrong!).Plum Diamonds crafts the highest quality gold and platinum settings in adherence to strict ethical and sustainability regulations. We own the best custom manufacturer in the business, where expert teams craft heirloom-quality fine jewelry for discerning customers across North America.Together, we’ve been doing this for generations and will continue for decades to come!Through www.plumdiamonds.com, we bringone-of-a-kind, impeccable rings direct to you.
Plum Diamonds (plumdiamonds.com) has 376 customer reviews on Folks Told, with an average rating of 5.0 out of 5.
Showing 372 reviews with 5 stars · Clear filters
Edward B.
Great ring, easy to browse through different diamonds, fast shipping, good communication throughout.
Reply from Plum DiamondsAug 26, 2025
Hi Edward, thank you so much for sharing your experience! We appreciate it and are thrilled that you're happy. Thanks again and congratulations!
carlos N.
I recently purchased my wedding ring set from Plum Diamonds and could not be happier! From the start, the owner Kristy Cullinane went above and beyond. After I accidentally chose the wrong wedding bands, Kristy personally reached out to help me find the perfect match for my ring — and she nailed it! Later in the process, I reached out to see if it would be possible to rush the order for a specific date. Not only did Kristy respond immediately, but she also kept in touch with me directly via text, providing updates and making sure every detail was perfect. You can truly tell she cares deeply about her customers and the quality of the work. thank you for making such an important purchase so special!
Reply from Plum DiamondsAug 11, 2025
Carlos, we're delighted the process was stress free for you and that all worked out so well! We're also touched you cared enough to leave a review - it means so much to us! Thanks for being a Plum customer.
customer
As a Covid conscious couple, Plum Diamonds was the perfect way to try on rings and figure out what we liked without having to go in-store. The online selection process, the thoughtful customer service, the purchase discount, and the quick try-on kit refund were all incredible! We absolutely loved our experience with Plum Diamonds!
Reply from Plum DiamondsAug 11, 2025
Thank you - the kits are great for so many reasons and we're so happy we were able to meet your needs :) It makes us so happy to hear your experience was incredible and we'd love to work with you again!
Ethan R.
Communication, flexibility and availability
Reply from Plum DiamondsAug 1, 2025
Hi Ethan, thanks so much for sharing your thoughts with us! We're happy to have served you well and appreciate that you cared enough to leave a review.
KB
This is the route to go if you're considering Plum! Not only is their customer service top tier, but they allow you the hands-on experience you get in store from the comfort of your home. They have every option you could dream of and help get rid of any doubt when going the lab-grown route. A diamond is a diamond!
Reply from Plum DiamondsJul 28, 2025
Thank so much for your kind words! Yes, a diamond is a diamond and we try to give Plum clients the best ones!
David
My wife and I love her new ring! After being scammed on Etsy for her original engagement ring, we turned it chat gpt to research the most reputable online jeweler and Plum Diamonds was a top contender. We built my wife’s ring and it came out better than we could ever imagine! The process was so easy and clear and the ring came in just in time. We cannot praise Plum Diamonds enough!
Reply from Plum DiamondsJul 28, 2025
While we are so sorry to hear about your first experience we are grateful we got the opportunity to turn the experience around for you! Thanks for taking a chance on Plum - and thank ChatGPT for us too :)
Derek B.
Exactly what I wanted
Reply from Plum DiamondsJul 28, 2025
That's what we like the hear! We're thrilled you're pleased and welcome you back to Plum anytime!
Julia S.
I seriously couldn’t be happier with my engagement ring from Plum Diamonds! It’s absolutely gorgeous — super sparkly and amazing quality. My fiancé did such a great job picking it out! We actually ended up deciding to go for a slightly bigger diamond (why not, right? 😍), and the return process was so easy. Kristy and Renee were amazing — they replied super fast, answered all our questions, and made everything simple. They even sent us a prepaid return label, which made the whole thing totally stress-free. The customer service was honestly next level, and the new ring is even more perfect than I imagined. If you're thinking about ordering from Plum Diamonds, do it — they really take care of you and their rings are stunning! 💍✨
Reply from Plum DiamondsJul 24, 2025
What kind words! We also couldn't be happier that we were able to create a Plum ring you love. If our customers don't leave with that, we haven't done our job. We appreciate that you cared enough to share and would love to work with you again!
