Average
Based on 596 reviews
Plunge3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Plunge, we’re on a mission to help people unlock greater resilience, faster recovery, and sharper mental clarity. Through our high-performance cold plunges and saunas, paired with the #1 contrast therapy app, expert guidance, and our passionate member community, we aim to make the benefits of cold and heat immersion more accessible, effective, and enjoyable for all.
Plunge (plunge.com) has 596 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
Showing 355 reviews with 5 stars · Clear filters
Ben B.
Love our cold plunge and we have always had attentive customer support.
Reply from PlungeAug 17, 2026
Hi Ben, thank you for the kind words. We’re thrilled that you love your cold plunge and that our support team has consistently been attentive when you’ve needed us. We appreciate having you in the Plunge community!
Nicholas
Easy process and I love my plunge! The delivery crew will call you when they’re in your area to schedule your delivery window.
Reply from PlungeAug 17, 2026
Hi Nicholas, Thank you for your feedback and for choosing the Plunge All-In. We’re glad the experience was good overall, and you were right to expect clearer direction on the premium delivery appointment. Our support team followed up with the carrier’s scheduling contact so you could arrange a delivery date. If you still need help getting the appointment confirmed, please reply to your existing support case and we’ll help keep it moving. — The Plunge Team
Matthew
Plunge was very responsive as well and made things easy for me to fix the issue. I would recommend punch as well.
Reply from PlungeAug 17, 2026
Hi Matthew, thank you for the recommendation. We’re glad our team responded quickly and made the repair straightforward for you. Making technical issues easier to resolve is exactly the experience we want to provide. Happy plunging!
Noah Z.
I am writing this review to send my appreciation to Kristin and her team for making things right. I understand that business operations can get extremely complicated. The warranty review process got backed-up, but Kristin set time with me to let me know that they will be sending me a new chiller. Appreciative of her and her team for making things right.
Reply from PlungeAug 17, 2026
Hi Noah, thank you for taking the time to recognize Kristin and the team. We appreciate your patience during the warranty backlog and are glad Kristin communicated directly with you and secured the replacement chiller. Thank you for giving us the opportunity to make things right.
Jeffrey P.
I’ve had my Plunge Gen 1 for several years, and yes, I purchased the extended warranty—which has saved the day more than once. Over the years, Plunge has replaced the light, pump, and temperature probe. Most recently, the chiller failed, and they are replacing the chiller, pump, and converter. At this point, I’m basically getting a new Plunge, minus the tub! The customer service has been amazing. The Plunge team even worked directly with the warranty company to secure all the necessary approvals. I love my Plunge and use it every day. I was tempted to purchase an all-in-one unit from another brand, but I decided not to test my luck. Plunge has been good to me, so I’m remaining a loyal customer—even though I really wanted an all-in-one model. I still have two years remaining on my extended warranty, and hopefully I won’t need to use it again. But based on my experience, purchasing the extended warranty was absolutely worth it.
Reply from PlungeAug 17, 2026
Hi Jeffrey, thank you for your loyalty and for making Plunge part of your daily routine. We’re glad our team worked directly with the warranty provider to secure the approvals for the replacement chiller, pump, and converter. Your continued confidence in Plunge means a great deal to us, and we hope the new components keep you plunging for years to come.
Mark B.
After dealing with a lost part from FedEx, Plunge promptly sent me a new one, I just told them I’d send the original back if it ever showed. Been a customer since 2023, I plunge everyday, and at age 52 I tell everyone I know it reverses aging. If you haven’t purchased a Plunge, I highly recommend doing so!!!
Reply from PlungeAug 4, 2026
Hi Mark, thank you for being a loyal customer since 2023! We’re so glad our team could quickly get that replacement part sent out to you after the shipping hiccup. Daily plunging is the ultimate commitment—we love hearing how much of a difference it’s making in your routine. Happy plunging!
Ben F.
Plunge support was top notch. They fixed my issue, honored their warranty, and always responded to me. Appreciate them and glad I got my ice bath from plunge. Special thanks to Brian and Kevin who had to put up with me! Stay Chilly!
Reply from PlungeAug 4, 2026
Hi Ben, thank you for the awesome feedback! We're glad we could honor your warranty and get your issue resolved quickly. Brian and Kevin will be thrilled to hear your shoutout! Thank you for choosing Plunge
cristian V.
I use my plunge pod with Standard XL Chiller almost everyday. It really helps with recovery after a tough Crossfit workout. The Pod works great for me as I like to step into the cold water at first rather than laying down. I'm tall and this configuration works great. I also really enjoy the app integration and the customer service and responsiveness from the company has been great.
Reply from PlungeAug 4, 2026
Hi Cristian, thanks for sharing your experience! The Plunge Pod is definitely a game-changer for post-CrossFit recovery, and we’re glad the step-in design and XL Chiller are working so well for your height. Thanks for being part of the community! 💪❄️
