PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

Reply from PlushCare Virtual Healthcare: online doctorFeb 18, 2025

Hi Elisabeth, Thank you for your feedback. We regret to hear that your experience did not meet your expectations! We appreciate that you reached out to our team and they managed to assist you. Please be assured that we will take your feedback into account as we strive for continuous improvement. If there is anything further we can assist you with, please do not hesitate to let our team know.

Reply from PlushCare Virtual Healthcare: online doctorFeb 14, 2025

Hi JJ, Thank you for contacting us. We sincerely apologize that you and your grandmother did not have a satisfactory experience with our services. When you schedule an appointment, we strive to provide an accurate estimate of your out-of-pocket expenses based on the information received from your insurance provider. However, please note that the final amount is determined by your insurance, and this is communicated during the appointment booking process. If you have any further questions or would like to discuss this in more detail, please feel free to reach out to us at [email protected]. Thank you for your understanding.

Reply from PlushCare Virtual Healthcare: online doctorFeb 14, 2025

Hi MW, Thank you for contacting us and bringing this matter to our attention. We sincerely apologize for the experience you have encountered, and we would appreciate the opportunity to investigate this further. Please reach out to us directly at [email protected] and we'll happily help!

Reply from PlushCare Virtual Healthcare: online doctorFeb 14, 2025

Hi CM, Thank you for your feedback. We apologize if you did not receive the email notification. We did send emails to all affected members, but please note that sometimes messages may end up in the Spam or Junk folders. We appreciate your input and will take it into consideration as we work on continuous improvements. If you have any further questions, please feel free to reach out to us at [email protected]. Hope you have a great weekend!

Reply from PlushCare Virtual Healthcare: online doctorFeb 7, 2025

Hi Seth, Thank you for sharing your experience with us. We regret to hear that your experience did not meet your expectations and we understand how frustrating this situation can be. When you schedule a visit with us, we provide a cost estimate based on the anticipated cost of standard services and your insurance. If you have any questions regarding your bill or cost estimate, please do not hesitate to contact us. While our membership is convenient for some it may not be for all and it is not a requirement. It is free the first 30 days and to cancel at any time! We are here to assist you in understanding your membership, billing and insurance matters at [email protected]. Please let us know if we can help!

Reply from PlushCare Virtual Healthcare: online doctorFeb 7, 2025

Hi Floyd, Thanks for your feedback. We're sorry to hear you had a less than stellar experience with us. Our policy requires lab results to be within 3-month timeframe to ensure that we provide the most accurate and up-to-date care for our patients.We will be happy to investigate further, feel free to reach out directly via [email protected].

Reply from PlushCare Virtual Healthcare: online doctorFeb 5, 2025

Hi, Thank you for contacting us and bringing this matter to our attention. We apologize for the experience you have had, and we would appreciate the opportunity to connect with you for a more in-depth investigation. Please feel free to reach out to us directly at [email protected].

Reply from PlushCare Virtual Healthcare: online doctorFeb 5, 2025

Hi AA, Thank you for sharing your experience with us. We apologize that it did not meet your expectations. The $75 fee typically applies as a no-show fee or for late cancellations/rescheduling when an appointment is canceled or rescheduled within two hours of the scheduled time. Additionally, please note that when you book your first appointment, you are automatically enrolled in our membership program, which is complimentary for the first 30 days. This program allows us to provide our patients with exceptional telehealth services, including same or next-day appointments, access to some of the leading doctors nationwide, and innovative digital health features such as in-app messaging. We communicate details about the membership in several ways: 1. A membership tab is available at the top of our website, www.plushcare.com. 2. When booking your first appointment, you will see a summary of the membership costs. 3. Our welcome email, titled "Welcome to PlushCare," outlines the benefits of the membership. Please reach out to us with any questions at [email protected], we're happy to answer any questions!