PlushCare Virtual Healthcare: online doctorReviews of plushcare.com

This company IS a scam. The 5 star reviews are obviously bots or paid for. The negative reviews are very accurate. Their "customer service" is just a human robot who doesn't seem to "get it" if you call in for an issue. Excuse after excuse for appointment rescheduling. Doctors are not real.

The doctors are very rude. I have asthma the doctor kept trying to over talk me like I'm a child. customer service is very bad so make a long story short I never received my medicine which I need to breathe!! all the doctor had to do was refill the prescription. Instead I was met with attitude and treated with disrespect.

Customer service has seriously gone downhill over the last year. They take up to 5 days to respond and don't always resolve the issue. And there are always issues: I get my medication delivered, and Plushcare has consistently messed up that process. The medication never gets shipped unless I bother customer service to check on it, but again, they won't respond until almost a week later. This latest experience had them set my medication for pick up at a pharmacy in California when I live in Texas. This happened a week ago and it's still not resolved. I'll be canceling my membership over this; it isn't worth the stress. Update: 6 days after I left this review, the problem still isn't resolved. I've gotten mixed, inconsistent information from customer support, who are trying to push the blame entirely onto the pharmacy. According to the pharmacy, PlushCare never even sent my original prescription. Insanely bad customer service; stay far away from this company.

Stay away from this company, they use bait and switch tactics to scam you. They will keep having you schedule additional appointments without providing the service you pay for. The appointments are only 15 min and they always have a reason you need to schedule another appointment so they can finish.

I had four appointments with a PlushCare physician beginning in late 2022. I adored my provider - if she was local to me I’d see her in person. Very kind, knowledgeable and empathetic and her treatment course helped me tremendously. In 2023, for my third appointment, (when my deductible started over) PC charged $69 for what should have been a $30 co-pay. When I called, PC looked at the Explanation of Benefits for the visit and agreed that I do have a $30 co-pay. They refunded $39 but blamed my insurance provider, Aetna, for providing the information about the co-pay amount. The customer service representative said since Aetna says I have a $69 co-pay, I have to pay that amount prior to each appointment and then once Aetna pays PC for the visit with my dr, I can call PC and request a refund for $39. This sounded insane to me so I reached out to Aetna to ask for their help. Two different Aetna representatives contacted PC to clarify that 1) Aetna does not even have a $69 co-pay on any of its plans so couldn’t have provided that co-pay information 2) my co-pay is $30 and 3) as an in-network provider with Aetna, PlushCare is contractually obligated to charge the agreed upon co-pay. None of that helped. Prior to my fourth (and unfortunately, final) appointment, PC did the exact same thing and charged the incorrect $69 co-pay. Once again, I called PC and had $39 refunded to my credit card. I haven’t made another appointment with PC and I don’t suggest that anyone does unless you have lots of free time to spend on hold with PC just to have your own money refunded to you. It is a shame that excellent healthcare providers and the people that need their help have great relationships ruined by incompetent billing practices that make absolutely no sense.

This service is an obvious scam. They charged me $99 for membership, $129 for meeting and then send me a $205 bill which I paid due to not knowing they had charged my credit card. When I called them I was told they assumed that insurance might not pay them so they were passing the bill to me. They got a total of $424 from me for a 5 minute consult. NEVER using them again!!!!!

As a Registered Nurse who used this service. I would advice everyone not to use this services. They charge insurance company’s for way more services than they provide and if the insurance won’t cover it the cost falls on you. This company is not transparent with their practices at all. Use it at your own risk or find a different service that isn’t a bunch of thieves. Someone is going to sue this company one these day. Never in my life. The doctors are real and okay. Its’s the billing and other representatives that would mess up your life.

I agree with the prior reviewer that the customer service is non-existent. I really like my doctor, and she is super available. I could schedule an appointment with her virtually anytime, on little notice, presumably because they make so much money on those 15 minute visits. But there's no way to get assistance outside of that appointment. My doctor told me to go into patient notes to complete a form. Great, except I can't access patient notes or any chart information. Took nearly a week to get a response from PlushCare, and even then it wasn't helpful. I've been trying to get my prescription, and they won't give it to me directly, even though I need to call around and find a pharmacy to fill it. I finally found one and asked that PlushCare send it there. They respond saying my prior pharmacy should send it overto the new one (which no pharmacy will do). All they appear to care about is taking your money and not hiring people who can actually handle the administrative work of getting patients what they've been prescribed. I also think the whole thing is a scam given that many of the links lead to nowhere (like if you try to add a family member).