PluxyReviews of pluxy.co

Reply from PluxyJun 23, 2025

Hi Susan, Thank you for taking the time to leave a review, and I’m very sorry to hear about your experience. We want to reassure you that we did receive your message today and have already responded to ensure your concern is fully addressed in a timely manner. Please check your inbox (including your spam or promotions folder) for our reply—we’re here to help and committed to making this right for you. If there's anything else we can do or if you need further assistance, please don’t hesitate to reach out. We truly appreciate you giving Pluxy a try.

Reply from PluxyJun 18, 2025

Hi Karol, Thank you for taking the time to share your experience with us. We’re truly sorry to hear about what you went through — that is absolutely not the experience we want any of our customers to have, and we completely understand how upsetting and painful this must have been for you. Please know that we take feedback like yours very seriously. Pluxy was designed with our customers’ safety and satisfaction in mind, and while these types of incidents are extremely rare, your experience may have been caused by extra pressure during the epilation process. That said, we wanted to make this as easy as possible for you, which is why we processed a full refund and did not require you to return the device — we never want to add any more hassle, especially after an experience like this. We appreciate your honest feedback. If there’s anything else we can do to support you, please don’t hesitate to reach out.

Reply from PluxyJun 15, 2025

Hi Tracy, We're truly sorry to hear about your experience, and we sincerely apologize for any frustration or concern this has caused you. This is certainly not the level of service we aim to provide. Please know that we did respond to your email and kindly ask that you check your inbox (and possibly your spam or junk folder) when you get a chance. We are fully committed to resolving this matter for you and honoring our 90-day return policy. Your satisfaction is very important to us, and we’re here to help every step of the way. If you need further assistance, don’t hesitate to reach out—we're ready to support you.

Reply from PluxyJun 13, 2025

Hi Jill, Thank you for sharing your feedback. We're sorry to hear about your experience. We completely understand how frustrating it must feel not only to be disappointed with the product but also to feel like you haven’t been heard — that’s never the experience we want for our customers. We want to gently reassure you that we have responded to your message and are currently waiting to hear back from you so we can assist further. We’re fully committed to making this right for you and ensuring the return process is as smooth as possible. If you haven’t seen our reply, please check your spam or junk folder just in case it landed there. That said, you are very important to us, and we’re here to fully resolve this for you.

Reply from PluxyJun 12, 2025

Hi Bobbi, We’re truly sorry to hear about your experience and the frustration it has caused—we understand how disappointing this must be, especially after giving the product multiple tries. Please know that your feedback is being taken seriously. We are fully committed to making this right for you. One of our customer support agents has proactively reached out to you via email to offer assistance and help resolve this matter as quickly as possible. We also apologize sincerely for the difficulty you've had in reaching us. We understand how important timely support is, and we’re working hard to improve our response times and communication. Your experience does not reflect the level of care we aim to provide, and we genuinely appreciate you bringing these issues to our attention. Thank you again for your feedback—we value every opportunity to improve and are here to support you.

Reply from PluxyJun 11, 2025

Hi Cheri, Thank you so much for sharing your feedback. We're truly sorry to hear about the trouble you've had reaching us—we completely understand how frustrating that must be. Please rest assured that we are fully committed to resolving this for you. One of our customer support agents has already reached out to you via the email address associated with your order and offered assistance with your request. If you haven’t seen the message yet, it may have landed in your spam or promotions folder, so please feel free to check there just in case. We're here to help, and we’ll make sure the return process is as smooth as possible from here on. Thank you again for your patience, and we truly appreciate the kind words about your experience with Pluxy!

Reply from PluxyJun 11, 2025

Hi J, Thank you for bringing this to our attention. We're very sorry to hear about the difficulty you've experienced. We want to make things right and are fully committed to resolving this matter for you. However, we weren’t able to verify your order details based on the information provided in your review. When you have a moment, could you please send us an email at [email protected] with your order number? Once we have that, we’ll look into this right away and do everything we can to get this sorted for you as quickly as possible. Thank you again for your patience—we’re here to help and truly appreciate the opportunity to make this right.

Reply from PluxyJun 10, 2025

Hi Margarita, Thank you for bringing this to our attention. We sincerely apologize for the delay in responding to your messages. Your comfort and well-being are very important to us, and we’re genuinely concerned to learn that you had an allergic reaction. Unfortunately, we weren’t able to locate your order details based on your review. Could you please email us at [email protected] with your order number and the email address used at checkout? This will help us quickly find your order and provide the assistance you need. Rest assured that we are fully committed to resolving this matter for you as quickly and smoothly as possible. Thank you for bringing this to our attention, and we look forward to assisting you directly.