Excellent
Based on 538 reviews
Plymouth Rock Assurance4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We offer auto, home, renters, condo, and motorcycle insurance built for real life, with local expertise you can count on. We also offer specialized coverage through our Teachers’ Insurance Plan, designed with educators in mind. We know life in the Northeast can be unpredictable, so we're here with coverage and support that feels personal. Our Independent Agents and dedicated Customer Service representatives help you stay prepared and make confident decisions, so you can protect what matters most.Recognized for our commitment to customers, Plymouth Rock was named Best Car Insurance for Families with Young Drivers in New Jersey by CNBC Select and Best Car Insurance Company in Massachusetts by The Wall Street Journal's Buy Side. We're also proud to be recognized on Forbes' America's Best Insurance Companies 2026 list for delivering responsive service, valuable coverage, and savings you can count on.
Plymouth Rock Assurance (plymouthrock.com) has 538 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 22 reviews with 4 stars · Clear filters
sarah I.
Great customer service. I originally tried to go through an agent. That took forever and got me nowhere. Then I just called Plymouth Rock myself and in less than an hour I was signed up. The representative over the phone was able to inform me of my options and answered all my questions.
Reply from Plymouth Rock AssuranceAug 14, 2026
We are so happy to hear that our team was able to help. We appreciate you taking the time to share and for choosing Plymouth Rock!
Dennis D.
My queries were answered but had to call a good number of people (spent a couple of days) - for finding my policy and I still not have heard from my original broker or his assistant. I needed to cancel a home policy after the house was sold - but after making separate policies for our NYC apartments covered in the home policy... not until Ms. Bordeau took the initiative to help me further along the process and patiently go through the cancellation form (which was not even suggested earlier on with my conversations with different agents). Lots of frustration, but finally ended, I hope.
Reply from Plymouth Rock AssuranceJul 8, 2026
Thank you for taking the time to share your experience. We're sorry to hear about the frustration you encountered, but we're glad our team was able to assist you and help move the process forward. We'll be sure to share this feedback with the appropriate team. If you need any additional assistance, please don't hesitate to email us at [email protected].
STANLEY R.
Quick, friendly, and price quoted was price I was given.
Reply from Plymouth Rock AssuranceJul 7, 2026
We're so happy to hear that your experience with us was quick and friendly, and that the pricing was exactly as quoted. Thank you for your feedback!
BENJAMIN G.
Hard to reach agent by phone or email.
Reply from Plymouth Rock AssuranceJul 6, 2026
Hi, we're sorry to hear that. We will have a member of our team follow up directly.
ZB
New Customer
Reply from Plymouth Rock AssuranceJun 29, 2026
Thank you for choosing Plymouth Rock! If you ever need assistance, don't hesitate to reach out.
Jay “jsicolts” I.
Everything was explained in detail, no issues so far.
Reply from Plymouth Rock AssuranceJun 22, 2026
Hi, thank you for your feedback! We're glad to hear everything was explained clearly and that your experience has been positive so far. If you ever have any questions or need assistance, please don't hesitate to email us at [email protected].
MATT W.
The onboarding was easy - finding out if accepted/declined took seconds. Very easy and professional customer service.
Reply from Plymouth Rock AssuranceJun 8, 2026
Hi, thank you for sharing your experience! We're happy to hear the onboarding process was quick and easy and that our team was able to assist you along the way.
Reverse Health M.
The agent was professional and spoke clearly so I could hear him (I have profound hearing loss). I just wish my previous company, Progressive didn’t charge me for a month the next day. I was reassured a form, 2A would be sent to them to stop the deduction.
Reply from Plymouth Rock AssuranceJun 8, 2026
Hi, thank you for your feedback! We're glad to hear our team provided a professional experience and took the time to communicate clearly. We appreciate you sharing and for being a customer.
