Average
Based on 398 reviews
Pool Supply Unlimited3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pool Supply Unlimited is an e-commerce company that loves water. We love to pump it, filter it, heat it, chlorinate it, light it up and stare at it while we're barbequing a fat, juicy steak. There are real pool professionals working here. Our guys have...
Pool Supply Unlimited (poolsupplyunlimited.com) has 398 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
Showing 93 reviews with 1 star · Clear filters
Keith P.
Ordered a new salt cell and received a damage product. It leaks around wires. When I emailed for replacement, they told me they don’t warranty their products . Total rip-off. Never Order from this company.
val J.
This company seems to be a real scam ! They lure you with better price than competition but will never send you the product. When you call the customer service, you land a poor recorder message. You can only left a message and of course nobody call you back...Stay away from scam website like that and check for real company before buying pool supply.
Richard
Received broken and chipped tile offer me a low offer and I refused the guy started going off on me
Manish P.
I would give "0" if I could for customer service they provided. Before I place order I chatted with them and was told item is in Stock. Once I placed the order I got email stating it was special order item and they have no ETA on when it will ship. Then I called back again and was asked to cancel the order and wait for refund to be approved. When I asked them how long will refund process will take. No straightforward answer. I belive this company is trying to rip people off. Beware before you order from them
j C.
Ordered a $5500 pool vac with 3 day shipping. it was shipped to us in a standard carboard box. The vac was smashed up. It was delivered 2 weeks ago and still no resolution from the company. All they do is ask for more pics and never respond when they say they will.
RML
As noted by others, this Company appears to be a scam. Credit Card was charged 4 months ago and was told items would ship in a few weeks. No updates, after repeated calls, emails and chats, got a response the item was shipping directly from manufacturer in a week, That was over two months ago. Last contact was three weeks ago with a promise of quick response. Crickets. CA OAG next.
SE
TRY BUYING A JANDY VSP PUMP. You’re redirected to a Pentair. Bait and switch BS. Jandy quit the internet years ago; simple as that.
Rich B.
This is a scam website, check their BBB rating and BBB complaints and decide for yourself. I ordered an item and they immediately charged my credit card for the item, shipping, and taxes. Four months later no shipment so I canceled. They still have not credited my credit card. I've filed a complaint with the FTC and the BBB. The only time you hear from them is when you prompt them, otherwise the only thing you hear from them is crickets. This is definitely a buyer beware website. Check the BBB, they are rated F and have hundreds of complaints.
