Average
Based on 575 reviews
PPI2Pass.com3.4Select a bar to see only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PPI has helped engineers, architects, and designers achieve their licensing goals since 1975. Our programs and services for corporate organizations, government agencies, student groups, universities, and professionals worldwide set the standard for licensure review and advanced educational services.PPI is committed to providing the highest quality content and experiences. Our market-leading content is available in a variety of formats including print, digital, eTextbook, eLearning, and video. PPI Learning Hub is a powerful digital learning platform that provides convenient online access to PPI’s extensive educational services, review programs, professional courses, and content library. Our courses and exam prep tools have helped millions of examinees prepare to pass the FE, PE, ARE, and NCIDQ exams.Learn More
PPI2Pass.com (ppi2pass.com) has 575 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
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PS
I'm doing an application to get a scholarship for the program. The responses were vague and referred me to their customer service number which after waiting hours, no one answered.
Reply from PPI2Pass.comSep 22, 2023
Hello, Thank you for taking the time to leave a review regarding your Kaplan materials. We value student feedback as we strive to offer the best programs we can and are dedicated to continually making improvements. Regards, Kaplan Support Team Emily
Jamaie S.
I ordered my book Friday and paid for 2-day air shipping to ensure it arrived before a trip. I received an order confirmation email, and no other communication. On Tuesday I called to verify it was on its way and would arrive shortly. I was instead told there was a “hold” on my account, and it had not shipped. When I asked, I was given no reason for the hold. When I then asked for accelerated shipping since the delay was not on my part, I was told the only way was for me to pay more for faster shipping. So, I should receive my book later than the original 2 day air shipping, but had to pay more for even more expedited shipping. I feel that I should have been refunded my shipping cost so I pay instead for the speed of shipping I received.
Reply from PPI2Pass.comSep 22, 2023
Hello, Thank you for taking the time to leave a review regarding your Kaplan materials. We value student feedback as we strive to offer the best programs we can and are dedicated to continually making improvements. Regards, Kaplan Support Team Emily
Dayana Bezerra C.
I tried 5 times to pay the book material through the PPI portal and all of them failed, because of a error on how the system was reading the billing address. After the 5th attempt, I gave up and asked a friend to buy the books through another channel (Amazon).
Reply from PPI2Pass.comSep 22, 2023
Hello, Thank you for taking the time to leave a review regarding your Kaplan materials. We value student feedback as we strive to offer the best programs we can and are dedicated to continually making improvements. Regards, Kaplan Support Team Emily
Kirt H.
The website is clunky to use while mobile, the chat feature does not offer appropriate choices of topics to discuss & there is no information provided on shipping status through the shipping status page.
Reply from PPI2Pass.comAug 8, 2023
Hello Kirt, Thank you for taking the time to leave a review regarding your Kaplan materials. We value student feedback as we strive to consistently leverage it for improvement and would like to apologize for any frustration you may have experienced. A senior team member will reach out to you directly to discuss your experince in more details. Thank you again for taking the time to leave a review and we look forward to speaking with you soon, Emily
Khan M.
It was very hard to solve the issue. They said lie to me that the instructor is Mahmoud and I registered my class for this instructor. Once I sent my screenshot as proof then they accepted. Now, instead of my depth part of my class they transferred my both classes (breath and depth) to another date. So, I have no access to my breath part of the class as it was scheduled at the beginning to track my learning. Their live chat says that they are available until 7:00pm. But, as soon as they collect my information at 5:00 pm the system says no one is available at this time and the chat ends. PPI need more updates on their system, communications and instructors. It’s really hard to understand the heavy accent of the instructor.
Reply from PPI2Pass.comJul 21, 2023
Hello Khan, Thank you for taking the time to leave a review regarding your Kaplan materials. We value student feedback as we strive to consistently leverage it for improvement and would like to apologize for any frustration you may have experienced. A senior team member will reach out to you directly to discuss your experince in more details. Thank you again for taking the time to leave a review and we look forward to speaking with you soon, Emily
Mariana W.
Testing facility was terrible, super loud and not able to concentrate, they had people walking on the adjacent corridor and a classroom full of people I could hear from my station, terrible! I am usually able to finish practice tests in 1.5hrs roughly it took me 3 hrs and was not able to finish, people at the facility didn’t do anything about the noise either when I brought it up, terrible experience
Reply from PPI2Pass.comJul 17, 2023
Hello Mariana, Thank you for taking the time to leave a review regarding your Kaplan PPI materials. We would like to apologize for any frustration you may have experienced with the exam process. Upon review of your course, it sounds like you are refering to issues with the Licensing Exam. The exam is taken with NCEES. NCEES is not a Kaplan Company and is a separate entity. I would encourage reaching out to NCESS at 800-250-3196 or https://ncees.org/ Kaplan values student feedback as we strive to consistently leverage it for improvement and would love for you to update this review to reflect your study materials and experience with us. Thank you again for taking the time to leave a review and we hope you get the exam situation figured out soon. Emily"
Austin M.
I paid for the fe civil review and I have zero access to the study material. I also paid for 2 day shipping of the equation sheet and it has yet to arrive.
Reply from PPI2Pass.comJul 5, 2023
Hello, Austin Thank you for taking the time to leave a review regarding your Kaplan materials. We value student feedback as we strive to consistently leverage it for improvement and would like to apologize for any frustration you may have experienced. A senior team member will reach out to you directly to discuss your experince in more details. Thank you again for taking the time to leave a review and we look forward to speaking with you soon, Emily
Patty C.
Customer service is like talking to a wall. Why do I need to call you guys to confirm, when I have responded and clearly stated I am not in the US time zone, so I would prefer for things to be resolved through email communication.
Reply from PPI2Pass.comJul 5, 2023
Hello Patty, Thank you for taking the time to leave a review regarding your Kaplan materials. We value student feedback as we strive to consistently leverage it for improvement and would like to apologize for any frustration you may have experienced. A senior team member will reach out to you directly to discuss your experince in more details. Thank you again for taking the time to leave a review and we look forward to speaking with you soon, Emily
