Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Premium Used Auto Parts
Premium Used Auto Parts: Your #1 Nationwide Source for Quality OEM Auto Parts & Engines. Looking for reliable used auto parts for your Ford, Chevrolet, Toyota, or Honda? We are the trusted online leader, shipping high-quality OEM used parts across the USA. Our specialty includes premium used engines and transmissions for a wide range of makes and models. Need a low-mileage engine for your Ford F-150 or a smooth-shifting transmission for your Honda Accord? Shop our extensive online inventory of OEM used parts, rigorously inspected and tested to meet premium standards. We stock used engines, used transmissions, body parts, lights, wheels, and more! Warranties are available on select used parts for your peace of mind. Experience seamless service, exceptional value, and affordable solutions at Premium Used Auto Parts. Our dedicated automotive professionals are ready to help you find the perfect fit. Call 1-800-606-1107 now for a 10% discount and expert assistance! Business hours: Mon-Fri 7 AM - 4 PM Pacific Time.
Premium Used Auto Parts (premiumusedautoparts.com) has 43 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
SCAM SCAM SAM SCAM SCAM SCAM
THEY WILL REFUSE YOU REFUND WHEN KNOWINGLY SELLING BAD AMD FAULTY PARTS!!!
COMPANIES LIKE THIS NEED TO BE REMOVED FROM THE INDUSTRY
LIARS. THIEVES & CHEATS
Reply from Premium Used Auto PartsApr 1, 2025
Hi Chris, we sincerely apologize for the frustration you experienced.
To clarify for transparency:
1. Pre-Shipment Confirmation: Photos of the 2002 BMW 525i ABS Pump were sent on March 25th for your approval.
2. Order Status: When we didn’t receive confirmation, the part was shipped in good faith per your original order.
3. Refund Resolution: Despite the part already being in transit, we processed your refund in full on March 27th as a goodwill gesture — even after threats of public escalation.
We regret the breakdown in communication and remain committed to ethical resolutions. If you’d like to discuss this further, please contact us at 800-606-1107.
EP
Elisa P.
Very bad service
Very bad service. My part was rusted & missing parts to it.STILL HAVE NOT RECEIVED RETURN LABEL TO GET MY REFUND.....
Reply from Premium Used Auto PartsMar 27, 2025
Hello Elisa,
We deeply regret the inconvenience caused by your 2002 Ford F-150 Anti-Lock Brake Pump Assembly (YL3Z2C219B). While we confirmed compatibility using your VIN (2FTZ*****A27476) and shipped the part promptly, we’re disappointed to hear it arrived in unsatisfactory condition. We immediately offered a replacement but fully respect your decision to request a refund.
To resolve this quickly, we kindly ask that you return the part so we can process your refund immediately. We’ve tried reaching you via phone and email—please contact us directly at [[email protected]] or call 800-606-1107 to finalize this.
Your satisfaction is our priority, and we’re committed to ensuring every customer receives the quality and service they deserve. Thank you for giving us the opportunity to make this right.
VG
Venus G.
Straight up lied to, Zero Fuks to give!! Never use or trust these guys!!!
I enter my information on the website, it says the back window glass for my van is available. They give you a number to call. When I call a voice, I can hardly hear and that sounds like the guy is asleep answers. I have to start over about the part and the guy tells me "We don't sell glass" I said that the webpage said that you do and that it's available! His response then is "Well if you want glass, you can call back in the morning." Yea I don't think so after being lied to! If they will lie about something so simple because he didn't want to take the order, what won't they lie about. Never use or trust these guys!!!
Reply from Premium Used Auto PartsMay 8, 2024
We didn't receive any calls or emails from you regarding this part inquiry. More than that we are not selling any body parts including glasses. Could you provide your phone number and the number you called regarding the part inquiry, along with the time and date of the call? This will allow us to check and get back to you.
ML
Matt L.
Very DISHONEST business. STAY AWAY!
I paid $995 for one of the biggest headaches. I bought a 1984 Chevy C20 manual, floor shift steering column from these people because the told me that they could give me a 12 month warranty on this column. After I ordered the column, I was told that it would be shipped the next business day. It was shipped a week later. When the steering column finally did show up, the key was bent in half stuck in the ignition. Not only was the key bent, the entire turn signal setup was too low. Joe crazy I thought, but as long as it worked, I would settle with it. The packaging was POOR to say the least. When I went to take the key out of the ignition, it broke. I called and spoke with the same guy. I was told to send pictures of the key. I sent pictures, I called, and nothing was done. Luckily my old key worked somehow. After installation was complete, I took it for a test drive and the blinkers stuck. They wouldn’t turn off after making a turn. I called about this as well, same result. What an i I supposed to do when they don’t call back and stop answering am together? It wasn’t long after that, ask well within the warranty period, the blinkers started coming on when I turned my wipers on. WTH? Then when I turn the blinkers on, the wipers would come on also. It’s done this for a couple months now and finally, the turn signals decided that they just won’t work, except when they feel like it. The wipers come on randomly driving down the road and won’t shut off. Yes, I’ve tried to get it replaced but the honesty of this company is ZERO!! DO NOT PURCHASE FROM THIS BUSINESS!! They are extremely dishonest, especially when you need to use the warranty or you need support. Now, if you want to buy something, they are quick to help out. Please don’t gone these thieves your hard earned money. They will rip you off and lie to you as well. I could’ve bought a really nice Ididit Steering column that would’ve looked better and made it much longer with no issues.
MH
Matthew H.
These people are refusing to honor…
These people are refusing to honor their warranty. They are dishonest.
I don’t know why this thief keeps taking about labor fees. I have only asked for him to refund the price I paid for the transmission. And let’s talk about returning the part: first, the thief asked for the diagnostic report, which I sent. Second he asked for photos of the oil pan, which I sent. He then asked for photos of the oil pan four more times. Interesting. Then he asked that I pay my mechanic to disassemble the defective transmission and take photos of the pump. I have already spent $4000 on this little misadventure; the evidence I sent the thief is incontrovertible. I told the thief that if he wants the tranny disassembled he has my permission, but I am not paying for this. Now the thief wants to have the tranny taken back to California. Hahahah. So he can claim that there is nothing wrong with it? Nah, that dog don’t hunt. We will let the small claims court decide.
Reply from Premium Used Auto PartsDec 4, 2023
On the 17th of October 2023, Mr. Matthew Henderson contacted us and ordered a 2017 Subaru Crosstrek Transmission AT (CVT) with the VIN JF2GPADC8HH280320. After verifying the specifications, we shipped the part to Almanza's Auto at 12230 Alameda Ave, Clint, TX 79836. The delivery, handled by R & L Carriers with tracking number Pro # I063527319, took place on the 26th of October.
Upon installation, the customer reported that the part was not in good condition. We requested a diagnostic report and pictures to address the issue. Despite receiving pictures, we specifically needed images of the Oil Pump, which the customer did not provide. Attempting to obtain them through the customer's mechanic proved challenging, as the mechanic insisted on payment for removing the transmission.
We clarified that we do not cover labor charges but faced continued insistence from both the mechanic and Mr. Henderson. To facilitate the return of the part, we asked the customer to prepare it for shipping and assured a provided shipping label. However, the situation escalated as the customer filed a complaint with BBB, demanding reimbursement for all incurred labor charges.
Despite these challenges, we express our willingness to refund the customer the transmission cost once we receive the part back.
we have attached a Zohosign document where all the terms are mentioned, which clearly mentions no Labor charges are covered & the customer has reviewed and signed.
ED
Edward
These guys will rip you off
These guys will rip you off, and sell your credit card information!
