Excellent
Based on 172 reviews
Preserve Gold5.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Preserve Gold is a family-owned company committed to helping individuals and families diversify their wealth and retirement with physical precious metals. We offer gold, silver, platinum and palladium coins and bars delivered directly to your home. We also offer retirement account rollovers and will help to facilitate a transfer from your current custodian into a Precious Metals IRA. As industry leaders, we offer each of our clients: • Free, Insured, Fast Shipping: We will ship your metals to you for free with full insurance. Our metals usually ship within 2 days of payment clearing. • No Fees Buyback: Turn your metals into cash at anytime. If you are a client with us, we will buy back your metals and charge no fees. • 24-hour Satisfaction Guarantee: After we lock in your pricing and you receive the invoice, you have 24 hours to cancel for any reason without penalty.After we lock in your pricing and you receive the invoice, you have 24 hours to cancel for any reason without penalty. • Price match: We will meet or beat any competitor’s prices on gold and silver.* • Price transparency: We are transparent about all fees and costs associated with your account. • Easy access to a precious metals specialist: Our specialists are just a phone call away to answer all your questions and assist you with the selection and delivery of precious metals inside of an IRA or for home delivery. Our team has been hand-selected because they are well-trained, professional and courteous. • Precious metals education: We believe that a knowledgeable client is a successful and satisfied client. Our specialists will take all the time needed to answer any questions you have concerning precious metals. • Experience: The Preserve Gold executive team has over 30 years of combined experience in the precious metals industry. We understand this market, and we put that experience to work for our clients every day. • Integrity:We measure every client interaction against one word: Integrity. It’s at th
Preserve Gold (preservegold.com) has 172 customer reviews on Folks Told, with an average rating of 5.0 out of 5.
Showing 165 reviews with 5 stars · Clear filters
Beth
Being a novice in the field of buying gold and silver, I had done some basic research, but it wasn't until I spoke with Di Barker at Preserve Gold that I received the world class education I needed. After speaking to her I was quite confidant as to what I should invest in. I highly recommend Di and her company.
David G.
This purchasing process was a terrific first time experience for me. My agent Aaron Crossman made this new venture extremely pleasant and easy. His ability and patience's to help educate me on precious metals was the best. I would highly recommend him to anyone purchasing in this market.
Carter W.
The Team at Preserve Gold are Excellent! From John Glastonbury, who called me back when I was too busy, to Diane Barker, Senior Director, who clearly explained the the role of precious metals in diversification and put together a portfolio from around the world of Precious metals, and doubled checked before shipping by Antonio Cornajo! I highly recommend Preserve Gold!
Carl P.
ADDENDUM: I just wanted to do an update on my review: After chatting with Justin at Preserve Gold, we came to an agreement that has made this transaction to my pleasing. Justin has gone above and beyond to make me happy with dealing with Preserve Gold. Thank you, Carl Porretti I just complete a transaction with Preserve Gold and after completing the transaction I have questioned the amount that I am paying for the transaction which is 39.93% fee to complete the transaction. I started to look at some reviews online and found this review below: My initial investment is $30000.00 dollars, and I feel that I have been taken advantage of knowing that my investment will be reduced by @ $12000.00 dollars which will leave me a balance of @ $18000.00 dollars in my account. If you happen to read the review below I have the same situation and hoping that the Founder of the Company Daniel Boston will reach out to me and come up with a solution that will make me as happy as he did with the customer in the review below. I feel that Preserve Gold on this transaction was not looking out for my best interest knowing what my goal are. I hope Daniel Boston calls me soon. Please note: that I have called Goldco and Lear Capital and both have indicated to me that the commission amount they charge is 6% above spot price for gold and silver. My 2nd review....not so happy now; Addendum added 9/24/24 This is my 2nd review since I got 'involved' with this company.Initially I thought they were sincere in trying to 'help me', so I wrote a good review. I dealt with Benjamin who has a very 'silver tongue'. He pretended to be so caring & understanding of my situation & desire to protect my money for long term security. He convinced me to hand over $75,000 to what now feels like his little scheme. He chose the silver I should invest in & convinced me he was giving me such a great deal. A few months after the completion of the transfer, I decided to go to Horizon Trust's website just to see how it was set up. Image my shock when I discovered that Ben had turned my $75,000 into a measly $52,165!! I worked so very hard my whole life to achieve a decent retirement fund, only to have it ripped away.......and feel as if it was stolen. I was SICK and still am!! I will probably NEVER trust another investor who wants to 'help' me!! ADDENDUM: I just wanted to do an update on my review. After posting the above review, Daniel Boston reached out to me to clear up some things that I hadn't understood in my dealings with Ben. Daniel was quite professional & patient in explaining things & offering potential solutions. We were able to come to a resolution, and I was definitely impressed with his quick response & eagerness to try to make things right and let me know that Preserve Gold strives to accommodate their clients and does everything in their power to have happy customers. Thank you Daniel Boston.
Stanley S.
I was very pleased to work with Brandon. I had alot of questions and he answered them all. He explained how to fill out all the paperwork so that it was correct. Easy to work with someone who is so nice.
Reply from Preserve GoldMar 3, 2025
Thank you for your kind words! We're so glad Brandon was able to answer all your questions and make the process easy for you. It's always our goal to provide a smooth and supportive experience. We appreciate your trust in Preserve Gold!
David C.
Great customer service. They do what they say they will do. Ryan is very helpful and answers as many questions as he can. Five stars all the way!
Reply from Preserve GoldMar 3, 2025
Thank you for your fantastic review! We're so glad Ryan provided helpful and reliable service. Your five-star rating means a lot to us, and we truly appreciate your support! We're always here if you have any more questions.
Thomas H. B.
My conversations and education about owning gold were very insightful and assuring. My advisor was VERY thorough. Every question was answered in a direct and simple way. It gave me s feeling of trust and confidence. Very solid company. I will recommend to friends.
Reply from Preserve GoldMar 3, 2025
Thank you for your thoughtful review! We're so glad your advisor provided clear and thorough guidance, helping you feel confident in your decision. Your trust means a lot to us, and we truly appreciate your recommendation. We’re here whenever you need us!
Tricia B., South C.
Agent Ken is very knowledgeable and gives personal attention with clear explanations. He and Scott have quiet integrity, with genuine concern for client's satisfaction. Preserve Gold is my trusted, reliable source for precious metals. 5-star plus!
Reply from Preserve GoldMar 3, 2025
Thank you for your wonderful review! We're so glad Ken and Scott provided you with knowledgeable, personalized service and that you feel confident in trusting Preserve Gold. Your kind words and 5-star plus rating mean a lot to us! We truly appreciate your support!
