Average
Based on 135 reviews
Price.com3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Price.com, the all-in-one savings platform, offers a free, cross-platform experience for consumers that combines advanced comparison shopping, cash back both online and in-store, coupons, price history, and price alerts to maximize savings in the simplest way possible. The company’s patented, AI-powered matching algorithm enables real-time discovery of new, white-label, used, local, refurbished, and rental products, taking comparison shopping to new heights. Price.com is available as a desktop and mobile website, as well as iOS and Android apps, and browser extensions for Chrome, Firefox, Safari, and Edge.
Price.com (price.com) has 135 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
Showing 40 reviews with 1 star · Clear filters
Muneer
This company very honest I like company trust pilot
Reply from Price.comOct 16, 2025
Thank you for your kind words! We're glad to hear you feel that Price.com is an honest company. We truly appreciate your trust and support. It looks like you may have left a 1-star rating by mistake. If you intended to leave a higher rating, we’d be grateful if you could update it to reflect your experience.
William
I have a cash back from the end of last year that still is Ii n pending.
Reply from Price.comOct 16, 2025
Hi there, Thanks for reaching out! Please email us at [email protected] with your account email and the details of the pending Cash Back (including the merchant and purchase date). Our support team will review your transaction and get it resolved as soon as possible.
Lacie M.
I made a purchase through Price.com over six months ago and was promised cashback within 30 to 90 days—a timeframe they repeated multiple times in their communications. It is now 180 days later, and despite countless follow-up emails, I have received no resolution, no cashback, and no clear answers. What I have received is a series of copy-paste email responses telling me the issue has been "escalated"—yet nothing ever changes. I was even sent the exact same email template over a month apart, proving that no one is actually reviewing my case or taking any action. Price.com’s customer support has been completely ineffective, offering no way to reach a manager or escalate the issue to someone capable of resolving it. They have wasted an extraordinary amount of my time with empty promises and vague assurances while continuing to push the issue off as if it's not their responsibility. This experience has been deeply frustrating, and I no longer trust this company to honor its commitments. I am now in the process of filing complaints with the BBB, the FTC, and other relevant consumer protection agencies. I do not recommend Price.com to anyone. Their practices are misleading, and their customer service model is broken. Consumers deserve better transparency and accountability.
Reply from Price.comOct 16, 2025
Hi Lacie, Thank you for sharing your experience. We’re very sorry for the frustration you faced and appreciate the chance to clarify what happened. We rely on our retail partners to track transactions and confirm cashback eligibility. Unfortunately, in your case, that tracking didn’t function as expected, which caused the delay. Our team worked with the partner to manually resolve the issue, and your transaction was credited to your account on May 30th, as communicated by our support team. It appears this review was posted shortly after you received your cashback. We understand the delay caused significant frustration and sincerely apologize for the inconvenience. We’re actively improving our tracking and communication processes to prevent this from happening again. Thank you again for your patience and for giving us the opportunity to make things right.
Mr Nimish K.
Absolutely appalling, customer service doesn’t know what they are doing and not good at resolving simple cashback issue. I would never recommend this company to anyone. My cashback is stuck for long time due to their pathetic system.
Reply from Price.comOct 16, 2025
We’re sorry to hear about your frustration and appreciate you sharing your feedback. After reviewing your support ticket, we can confirm that your case was resolved within 12 days of being opened, and your Cash Back was successfully credited and redeemed. While we understand the process can sometimes feel unclear, please know our team works closely with retailers to ensure every transaction is tracked and paid out properly. We’re glad your issue was resolved and appreciate your patience throughout the process.
LILY C.
I had 3 purchases from Viagogo where I was supposed to received 4% cash back for using Price.com's affiliate links. For the 3 transactions, it was a little over $900 of cash back. Price.com is not willing to add the cash back to my account.
Reply from Price.comOct 16, 2025
Hi Lily, Thanks for reaching out and sharing your concern. We looked into your support ticket and see that your Cash Back for the Viagogo purchases was paid out on May 9th. We understand the importance of clear communication and timely updates, and we’re glad this issue has been resolved. If you have any other questions about your account or future purchases, please don’t hesitate to contact us at [email protected].
rebbecca G.
This a scam. I made a purchase before Christmas and have yet to receive the cash. They blame the merchant and ask for the transaction #. Don't they have it? Another way to keep the money for themselves.
Reply from Price.comOct 16, 2025
We’re sorry to hear about your experience. We never keep customers' cash back. If there’s a delay, it’s usually because the merchant has not yet confirmed the transaction. To help resolve this issue, please email [email protected] with your transaction ID or purchase details, and our team will follow up directly with the merchant to expedite the release of your Cash Back as soon as possible.
Albert
My company makes lots of purchases from retail sites. i decided to use Price.com to get cashback on those purchases. I should have used a different Cashback app. I saved up over $1500 inside this app over the course of 9 months. Then all of a sudden they locked me out of my account. They told me that my account was violating terms and that my money would not be distributed. 6 months after a lot of back and forth communication and VERY SLOW replies from them i got $400 of my money. They claim the rest of the money was never actually earned. Not to mention they have the WORST deposit system. You have jump through hoops to get your money out. Please save yourself the headache by using another cashback provider
Reply from Price.comFeb 24, 2025
Hi Albert, We’re sorry for the frustration you’ve experienced. After reviewing your support ticket, we can confirm that your Cash Back was credited to your account on January 28th. Your account was previously reviewed due to suspicious activity at the request of the retailer. However, as you mentioned, $400 in verified transactions was successfully paid out once the review was complete. We understand the process took longer than expected, and we apologize for the delays in communication. Our team has been continually improving both response times and payout options to simplify and expedite withdrawals for all users. If you’d like us to take another look at your account, please reach out to [email protected]
Steve
I have yet to be paid a single cent for my purchases through price.com. The first transaction didn't show up at all. The second showed up, but price.com claims the merchant never reported it. These guys are just getting rich off shopper commissions and not paying me, the actual shopper, anything. Avoid these con artists and shop via one of the established portals that actually pays what they owe. * Edit: Ignore price.com's bogus response. I reached out to them multiple times before posting this review and they just kept blaming the merchant's. I have had no problems with any transactions from either merchant on 3 other cashback sites. Price.com is a sham.
Reply from Price.comFeb 24, 2025
I’m sorry to hear about your experience. We value our shoppers, and it’s concerning to learn that your transactions haven’t been appropriately credited. We’d like to help get to the bottom of this. Could you please send us your account details and transaction IDs at [email protected]? This will allow us to review the issue with our system and merchant partners as soon as possible. Thank you for bringing this to our attention. We’re committed to ensuring that our shoppers receive what they’ve earned, and we appreciate your patience while we work to resolve this matter.
