Private MD LabsReviews of privatemdlabs.com

Reply from Private MD LabsMay 9, 2026

Hi Christian, Thank you for the feedback. It’s good to hear results started coming in quickly, but 14+ days for the full panel is understandably frustrating. Some tests can take longer depending on the lab and specific components, but you should have clear expectations and visibility along the way. If you’d like, reach out with your order details and we can review what caused the delay and confirm everything was completed properly. It's also important to note that weekends don't count as part of the turnaround time, and our lab tests start coming in the day after you get drawn. Something that can feel 14 days might have actually only been 10 in most cases when counted within expected turnaround guidelines. Appreciate you sharing this.

Reply from Private MD LabsMay 9, 2026

Hi Dave, Thank you for the feedback. Glad to hear the ordering experience was easy. We understand the frustration on turnaround time, especially for something like estradiol. Certain tests can take longer depending on how the lab processes and batches them, but you should still have clear expectations on timing. If you’d like, reach out with your order details and we can review the timeline and confirm everything was completed properly. Appreciate you sharing your experience.

Reply from Private MD LabsMay 9, 2026

Hi Justin, Thank you for taking the time to share this we understand how frustrating that experience would be. You’re absolutely right that selecting the correct lab upfront is important. That said, you should not have to clear your browser data to switch labs. If that’s what you experienced, that’s not how the system is intended to behave, and it’s something we want to fix. In most cases, the lab can be changed without needing to reset your session, and our support team can also adjust this quickly if it gets locked incorrectly. We’ll review this flow to make sure it’s more flexible and clearly communicated so this doesn’t happen. If you’re open to it, feel free to reach out with details on what you encountered, and we can both help directly and use it to improve the experience. Again, we appreciate you calling this out.

Reply from Private MD LabsMay 9, 2026

Hi Sam, Thank you for the detailed feedback that’s a frustrating experience. The check-in issue at the kiosk shouldn’t happen, especially when you have a valid confirmation. You also shouldn’t have to troubleshoot multiple methods just to be seen, and a 45-minute delay past your appointment time is not acceptable, and while the experience at the location itself is entirely out of our hands, we feel terrible that you went through this. In over 99% of cases, our customers have a positive experience and unfortunately, you landed in the less than 1% of cases that wasn't. On turnaround time, while some tests can take longer depending on the lab and panel, we understand the comparison you’re making. You should have clear expectations and communication, especially when timelines extend beyond what’s typical. Our role is to help coordinate with the lab and step in when issues like this come up, and we should have made that easier for you in the moment. If you’re open to it, please reach out with your order details so we can review what happened with the check-in, follow up with the lab on the delays, and make sure everything was completed properly. We appreciate you taking the time to share this.

Reply from Private MD LabsMay 9, 2026

Thank you for the feedback this is helpful. Login should be straightforward, and needing to try multiple times is not the experience we want. The same goes for the address field on mobile you shouldn’t run into limits that prevent you from completing your information. We have since resolved this issue, but if you experience it again, please text message or email us right away. If you’re open to it, please reach out to support with your device, browser, and the steps you took. That detail helps us pinpoint exactly what’s happening and resolve it quickly. Appreciate you taking the time to call this out.

Reply from Private MD LabsMay 9, 2026

Thank you for the detailed feedback we appreciate you bringing this to our attention. We’re glad the core experience with the lab work itself was smooth and fast. That part matters most, and it’s good to hear it delivered. On discounts and referrals, they should never feel misleading. We don’t intend to present anything as a “false promise.” Referral credits and promotional offers do have specific terms, including when credits are applied, but those terms need to be clear and easy to understand upfront. If that wasn’t your experience, that’s on us to improve. We always stand by our commitments and go out of our way to make everything very clear. There is no fine print and no intention or desire to mislead. We've been in business for over 20 years, specifically because we work hard to do things right. If you’re open to it, we’d like to review your specific case and make sure any eligible credits are applied correctly. On search and navigation, you should be able to quickly find common tests without friction. We’ll take that feedback seriously and continue improving how results are surfaced once logged in. If you’re willing, please reach out with more details so we can look into both the credits and the experience you had.

Reply from Private MD LabsApr 4, 2024

Hi Dan, If you do decide to try our services we'd be happy to assist with your next health checkup so you can see why we’ve earned our 5 star reviews :) Regarding the comments in the review: 1. Small correction, we provide 8 $25 credits, not 7. Our customers, often get checked multiple times a year, and love these savings. Big correction: All 8 $25 credits are deposited immediately into customers’ wallets, not over 7 years as you stated. 2. You said prices are 20% higher, but it may not be immediately obvious that we offer everyone a 15% off coupon. After applying a discount coupon and using a $25 credit we’re less expensive than alternative options. Customers can save even more when they subscribe & save, which offers up to 26% off. 3. Google Maps showing our location in the ocean… We should make it more clear on our website that we rent luxury yachts for all our patients because what could be more private than your own blood test appointment in the middle of the Pacific Ocean. Plus the rocking motion offers instant zen. But if you can contact Google and ask them why they mapped us in the middle of the Pacific Ocean even though they have our correct address that would be swell. Here are 29 more reasons to choose us beyond our great prices and the fact that we’ve been doing this nearly 20 years… 1. Ultra-fast turnaround time at no extra charge, often overnight. 2. Super friendly customer support often replying in 1 hour or less, except weekends. 3. Over 4000 convenient locations to go for your checkup. 4. Too busy to call? Just text us. Our SMS support is fast too. 5. On your results, out of range issues are shown first on your report, right at the top so you don’t have to go looking for them. 6. Book your appointment right after checkout, and we'll take care of the rest. 7. We'll remind you with a text message the day before and morning of your appointment. 8. Easily add appointments to your calendar. 9. We provide an Apple Wallet pass for quicker check-in at the lab. 10. 99.99% accuracy. 11. The #1 most flexible and easy no questions asked refund / exchange policy, period. 12. Transparent pricing. No hidden fees. 13. We will send someone to your home for your checkup if you don’t want to visit a lab, at cost and where available. 14. Trend tracking: monitor your health over time with an easy-to-understand trend tracker. 15. Earn loyalty points with every checkup. 16. Pay however you like: Apple Pay, PayPal, Google Pay, credit card. 17. Make sure your health & life insurance premiums don’t go up or get canceled all together- we don’t share any info, and they won’t know what you’re testing for or what your results are. 18. We give you $200 when you place your first order (8 x $25 credits, valid for 7 years). 19. 1-minute fast checkout. 20. 2-click reorder from your account. 21. Confidential: no questions asked for lab orders, results stay private forever. 22. We’re real humans having real conversations via text or phone. 23. We give you a $200 credit for every single friend you refer back to us plus your friend also gets a $200 credit (8 x $25 credits, valid for 7 years). 24. Strong commitment to innovation and improving services based on your feedback. 25. Easy-to-understand results. 26. We make it easy for you to share your results with any professional right from your account, whether it is your doctor or fitness coach or anyone else. 27. Your blood is analyzed on the newest most advanced state of the art, scientifically proven machines on the market. 28. We are multilingual. Our full-time team members can help you in English or Spanish, Italian, French, and more languages coming soon! 29. Specific test names hidden in your receipt to submit to FSA/HSA. Increased privacy. So, Dan, if you’re ready to set sail with us on this health adventure, let us know - we're here for you!