Project E BeautyReviews of projectebeauty.com

Never received.

Terrible customer service and two faulty products. I have purchased two Project E Beauty LED masks. For the first mask, the velcro kept coming off, despite super gluing it back down. Amazon gave me a full refund 9 months after my purchase. I purchase the second mask directly from Project E Beauty because I thought the warranty would be more straightforward. However, the battery pack has completely failed 6 months after purchase. It won't stay charged for even one 3 minute LED session. I tried to get a refund for this issue. Under Australia Consumer Law if a product has a major fault, consumers can seek a refund, regardless of the store's refund policy. The company has refused to comply with this law and has been very slow in responding to me. IF you buy one of their products, purchase through Amazon because they will at least comply with Australian law.

I cannot comment on the product itself. The process of buying from them has been horrendous. They freely ship to countries with no idea or care that the consumer will be stung with extra fees and charges. I was in thailand on holiday and had it shipped there paying for the fastest shipping option (so expensive!!). I get an email from DHL (not project E) saying led masks need an official doctors letter and stamp and that i would need to pay evem more charges. If i didnt do it quickly the costs of storage add up. Not only that... i had to personally go to thai customs so my passport could be validated by the officers. Imagine the inconvenience and shock! These arent small $5 fees by the way. I spent 2 days, a small fortune on taxis and over 8 hours in the heat and traffic to get this letter. Many doctors said no as i didnt buy it from them and they didnt know who i was.. not many spoke gpod english. in the end i found a doctor . Of course it came at a price for the letter - it wasnt free!. I was so ready to give up. Project e did not help whatsoever. They had no suggestions on willing doctors or anything. They hadnt gone thru this themselves. They had their training wheels on!! Irresponsible and downright misleading. To add insult to injury they would NOT compensate me for the fees of the doctor letter, the taxis or the extra customs and storage fees i had to pay. They credited back the shipping fee which was a quarter of the additional fees i forked out. They dont care abt their customers. After they had my money they didnt help liaise with customs or DHL. To top it off DHL were late by 3 days, i was stressing as my flight back home was imminent. This would have caused an even bigger headache. Only buy in store esp when it comes to electronic beauty devices!! Especially if u r anywhere in the asia pacific region. Never again. I have warned all my friends and community too.

The delivery never arrived

mein paket ist bis heute nicht angekommen. vor 17 tagen bestellt

I have being waiting for my order so long

I purchased the LumaLux Dome expecting a high-quality red light therapy device. As someone who prioritizes actual power output and clinical-grade results for my skincare, I was immediately frustrated by the lack of transparency. Project E Beauty intentionally leaves the irradiance data and true wattage off their website. I actually had to email them to ask for the technical specifications, and when they finally replied, I found out the power output is incredibly low and completely insufficient for my needs. Because of this, I had to buy a more powerful panel elsewhere and initiate a return for this order before even opening the box. Unfortunately, their return and refund process is incredibly tedious, mostly because their customer service is painfully slow to reply. They approved my return and sent me an Easyship label to print, but provided absolutely zero instructions on the actual logistics for a customer in Singapore. There was no drop-off location provided, no pickup scheduling link, and no courier contact info—just a label. I've had to chase them down again just to figure out how to hand the box over. To make matters worse, they deduct a $57 return shipping fee from your refund, all while leaving you to figure out the shipping logistics yourself. If you care about actual device specifications and responsive customer service, look elsewhere. The lack of upfront data and the sluggish return process make it not worth the headache.

I purchased the LumaLux LED Light Therapy Mask as it’s advertised for redness, inflammation, and sensitive skin. Unfortunately, in my case, it made my skin significantly worse, causing increased redness and bumps. My skin improved once I stopped using it. After raising this with the company (and not receiving an initial response), I went through multiple rounds of back and forth. They eventually offered store credit, however refused a refund despite Australian Consumer Law, which requires products to be of acceptable quality and fit for purpose beyond arbitrary return windows. Customer service responses were polite but appeared templated or AI-generated, with little genuine understanding of the situation. I’d recommend caution, particularly if you have sensitive or reactive skin, and to carefully review their policies before purchasing.