ProjectorlampsworldReviews of projectorlampsworld.com

I ordered a replacement lamp for a BENQ projector. It lasted 2 months, so ordered a replacement under their 90 day warranty. This arrived promptly, but again failed after two months. The warranty is from point of invoice, so despite this one failing within 90 days of receipt, they wouldn't offer a refund at the point of failure of the second bulb. Bulbs bought directly from the manufacturer have previously lasted over two years, so the bulbs offered by this site a massively inferior. It looks like the company behind this is called Odonga Corp, avoid anything to do with them.

Terrible customer service. They simply do not care once they have your money!! The lamp module I ordered for my UX60 SmartBoard didn't even fit in place of the OEM module. Since I needed to run a training class the following day, my only option was to open the module and swap over the bulbs. This defeated the object and extra money that I paid for the convenience of the module, but needs amust... So i contacted them(See below) To whom it may concern, I am very disappointed to report that the lamp module I bought to replace my old UX60 module was not fit for purpose. The retaining pins seem to be a slightly different length & shape, meaning the new module would not present fully and enable closing to the projector. I had to remove the new bulb from the module and fit it to the old module. As I paid for a module, instead of just a bulb (for the simplicity of the swap procedure) I am not happy to have had to do this work. Please get back to me at your earliest opportunity with your opinion on this matter. ---------------------------------------------------- To which they replied (See below) We apologize for the inconvenience. Please be advised that Bulbs that have been disassembled from their housing are not covered under warranty as stated below: Normally we would offer to send out a replacement in cases like these. If you have further inquiries, please do not hesitate to contact us. ---------------------------------------------------- To which I replied (See below) I would then think if that is the case you might offer some form of reimbursement for the trouble caused!? I have a class to run and needed the lamp, hence the order. I would not have had time to wait for warranty returns and subsequent replacements. As previously mentioned the more costly module was supposed to be a time saving exercise. ---------------------------------------------------- and their response (See below) Per our return policy, once a lamp is removed from its housing, the warranty becomes void. Unfortunately, we cannot offer a replacement or reimbursement at this time. ---------------------------------------------------- I could have and should have simply swapped the lamps in the modules and sent them back the good for nothing aftermarket part. They would have been none the wiser. Silly me for being honest and trying to get on with my job. Very DISAPPOINTING!!!

Avoid this company at all costs. I ordered 2 Benq bulbs, First one lasted 67 hours before exploding, leaving glass everywhere. I was within warranty period so emailed them requesting a full refund. I received an RMA and followed all procedures for return. Unfortunately, I didn't get round to the post office until after the warranty period. I was consequently told that I couldn't have a refund only replacements. Reluctantly, I took the replacements. I fitted the first one which lasted only 259 hours. I have now fitted the 2nd one and await the bang. Do not waste your money on this company!!!!

Stay away at all costs - bulb lasted less than two months with moderate use. The customer services are disgusting and try to fob you off with 10% off a new purchase. The company is completely crooked and keep you tied up in emails until you are out of warranty.

So, back in February / 2017, I placed an order for 2 bulbs, which is customary for us so there's no down time between orders. On the 14th of June our final old bulb from our prior order went out. I opened the brand new package with 2 BRAND NEW BULBS, replaced the old bulb with the new one and it IMMEDIATELY blew. Fortunately the 2nd one worked. I called the company and explained everything, she pulled up our purchase history and said if I sent an e-mail explaining what happened that it would be taken care of. After all, I DID order 2 bulbs and was literally a few days outside the 90 day warranty. So, I called back today to find out when I could expect the new bulb. Mam, you're outside the 90 day warranty, we can give you 10% off your next order. ARE YOU KIDDING ME? I order from this site so that I don't spend $100.00 on a bulb. That's exactly what I just did, except with more hassle and lies. Long story short, you just lost a long standing customer!

If I could, I would have rated this company 0 stars. this is the most inept company I have ever dealt with in my life. I ordered a bulb from them back in March, 2017 and when I received it, I immediately knew it was the wrong bulb. I called them and they assured me it was the correct bulb. I installed it in my DLP and immediately noticed the picture quality was sub-par. Luckily it failed within the 90 day warranty period. I wrote several emails to the support department telling them the lamp had failed probably due to the fact it was the wrong bulb. I even researched and called Samsung, and they told me the lamp should be ordered based on the product code, not the model number. I notified ProjectorsLampWorld that their website was incorrect and asked that they send me the correct bulb as a replacement for the defective one. When i received the 2nd bulb, it was the wrong bulb again. I called support and the person I talked too told me they were out of my bulb. What??? They knowingly sent me the wrong bulb a second time because they were out of stock on the bulb my set required. I told the support person to please send me a prepaid return label so that I could send the 2nd bulb back, and asked her to just issue me a refund. She sent me a label and when I went to the post office to ship it back, I find that the prepaid label was underpaid by $9.45. I had to pay the $9.45 to ship back a bulb that should have never been sent to me in the first place. I was fighting mad at this point and sent a very detailed email to the support department telling them my entire ordeal with their company. I receive a phone call that same day from another person in the support department apologizing for all the trouble, and she assured me she would follow through with my refund request and make sure I received my refund for the bulb and the postage I was out at the same time. I did receive my refund, but not my postage. I am now trying to get my postage refunded. This ordeal has costs me time, money and frustration. My recommendation? Look elsewhere when ordering a DLP bulb, this company is totally inept.

Very bad! 2 lamps (Hitachi CP-TW2503) ordered, but two oncompatibel. Returning would cost more, with no guarantee of repayment. discarded € 238!

Because they already have my money (£90) !!! (previous lamp lasted 2700 hours) I contacted them about this lamp failure and all they do is quote the warranty period. Yes I passed 90 days but, In my opinion, this product is not fit for purpose and I will never buy from them again.