PrometricReviews of prometric.com

I waited for an hour and a half past my appointment time for no proctor. I did a room check 35 minutes late, had a proctor chat me and ask if I had started, and then never heard from anyone again. I sat in a room by myself for over 90 minutes waiting to start the most important test of my life only to have no one ever administer it to me.

Prometric has shown themselves to be incompetent in handling online test administrations. I would not trust them ever again moving forward.

SO bad. Why does everyone hire this company? Borderline (or outright) hostile to anyone who seeks support for the MANY issues that come up. Proctors never showing up, leaving halfway through, accusing you of cheating or breaking the rules, system malfunctions, program bugs, etc. These issues have been recurring for Prometric for at least 5 years... why in gods name are they still in business without fixing anything?

The process of waiting for a proctor, trying to complete the security check with the proctor, then waiting for 2 hours in an online chat queue (because their phone number kept going straight to voicemail) to try to re-access my LSAT after the proctor concluded it before it even started all took longer than my actual test was supposed to take. The test I couldn’t take. And now have to reschedule. To the weekend of a wedding I had planned to attend for 1.5 years. Worst experience with any service in my life. It’s honestly incredible (for all the wrong reasons) how unorganized and unprofessional they were.

Application broken Proproctor app non-functioning on specification-met windows computer. Went to troubleshooting, which did not fix my problems and was only conducted by a web chat which they closed. Frustrating to have tech team final recommendation being "use another person's computer".

I took the LSAT remotely with Prometric on Saturday 12 August, 2023. It was not good, and technical issues occurred throughout the exam. My exam was scheduled at 8am, with me getting to the laptop at 7.30am to prepare and check in. Prometric seems to have outsourced most of its remote employees to overseas / people in different time zones; I had to do three security check ins, each one being administered by a different person. The upside of this was that proctors / security officers just stopped caring as time progressed; the first person was really thorough and even asked me to remove the posters from my wall, but once I got disconnected the second time people where satisfied when I just waved my webcam around for a minute to check in. Technical issues: During the second section, I got disconnected from my proctor the first time, at which point at least five different proctors started yelling at me without stopping my timer. It was like I imagine having schizophrenia is like, just a bunch of different voices consistently yelling at me ‘HELLOO???’ ‘CAN YOU HEAR ME????.’ It took several minutes to stop this and to even get people to stop the timer. All this during a test section that I perceived as both difficult and non-experimental. Second disconnect happened during the break, when my proctors could not see me and I again had to restart. My estimate is that I dealt with 6 to 10 different proctors over the course of the exam, plus the three security check ins / room scans. Overall exam took at least two hours longer than it should have, due to the repeated interruptions and disconnects. Filed a complaint / requested a retake, but I honestly do not think that Prometric can solve the significant technical issues they’re having any time soon. Their business model seems to be to outsource the proctoring as much as possible to call centers on other continents; I don’t see how the technical side of this could possibly be fixed in the near term. Respectful advice: Avoid this company if at all possible, their proctoring system presently just is not functional.

Extremely mediocre service provider. The proctor couldn't get their camera or mic to work and I was forced to log out of the system. Once I logged out, my confirmation code no longer worked and I was forced to reschedule my LSAT.

Terrible experience. Waiting over 3 hours for a proctor to start my exam and no proctor ever showed up. Their customer service is nonexistent they don’t pick up the phone, and their chat function for customer service was also incomprehensibly useless. LSAC should cut ties with this company