Excellent
Based on 241 reviews
Proper Insurance Services4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Proper Insurance is the Nation’s leading vacation rental insurance provider, with over 100,000 policies written in all 50 states. They’ve custom penned the most comprehensive policy on the market, offering unmatched protection for your property, income, host liability, amenity liability (bikes, kayaks, hot tubs, etc.), theft, vandalism, bed bugs, and more. They even cover SQUATTERS!
Proper Insurance Services (proper.insure) has 241 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 218 reviews with 5 stars · Clear filters
Joshua B.
Cali was incredibly helpful getting a bedbug claim settled and paid out immediately. The guest discovered bedbugs on Saturday, I notified Proper that night, had pest control out to resolve it Monday, and payment was initiated Wednesday. Will keep my business with them!
Janet
I had an outstanding experience with my insurance claim agent, Cali Sawinski at proper Insurance. She was responsive and was always ready to answer my questions. I would highly recommend proper Insurance especially for rental properties
Shannon Rogers S.
Cali from Proper Insurance has been absolutely fantastic throughout the claims process. She was incredibly responsive, helpful every step of the way, and made what could have been a stressful situation feel as painless as possible. I truly appreciated her support and would highly recommend working with her!
Dave
We had a complex loss.. Cali S helped us thru it and performed beyond a 5 star. Both her and Proper backed us up and did a Great job.
Marcela C.
Cali was very thorough and very easy to reach! Had a great experience through the process. Thank you!
Bill S.
You never know if you have good insurance until you have a claim. Craig H. and Proper were very easy to deal with and delivered on promises. No 'nit picking' over items. The cost was competitive for my Airbnb/STR, but its not until this happens that you truly know how solid and trustworthy an insurance company is. Thank you Craig and Proper.
Jeff M.
5-Star Review!! I recently filed a claim with Proper Insurance after a water heater caught fire in one of my short-term rental apartments. Cali Sawinski was an absolute pleasure to work with from day one. She was incredibly responsive, provided frequent updates, and made the entire claims process smooth and stress-free. Payment for the water heater was handled quickly and fairly, and she is still actively following up on the loss of business income portion. Proper Insurance has exceeded my expectations. Highly recommend — especially if you want a claims team that actually communicates and cares. Thank you, Cali!— Jeff Melang, Camel City Lofts
Christopher P.
I have never written a review on an insurance company before but I cannot say enough good things about Proper Insurance. I had pipes freeze over winter that burst causing significant water damage throughout my cabin in upstate NY and Proper insurance helped me make the best of an absolute nightmare. Katee Gibson was my desk adjuster and was an absolute pleasure to work with. She was prompt, professional, quick to respond to all my inquiries and handled my claim process exceptionally well. You never expect anything to go wrong but when it does it makes a world of difference to have great insurance on your side. Proper Insurance came through for me with a generous and quick settlement of my claim for all damages and my home was made whole again. They even paid for my loss of business income. I cannot recommend them enough, thank you Katee and thank you Proper Insurance you guys are the best!
