ProseReviews of prose.com

The amount of commercial I see on this company is atrocious. Based on the rating I would say their strategy is just slam people with commercials and don't actually care about their products. If one person try it, that's one win for them and they don't care if you have good or bad things to say. Numbers game it is! Just based on how they don't care and just advertise, I will never be a customer.

I am in agreement with all the concerns. They give you a date to cancel before they will ship the next package. Conveniently, they charge your credit card and shop the next order before that date. They sent me face care that I did not order either. They sent products are outrageously expensive for what you are getting. It is a BIG scam!

I canceled my Prose subscriptions months ago and was charged anyway. After multiple emails, they issued a refund and confirmed cancellation. Then my bank confirmed that Prose reversed the refund, let the charge post, and charged me again the next day. Now I have two charges for products I didn’t want or authorize. They don’t offer phone support, just slow email replies. I had to file FTC and NY Attorney General complaints. Keep an eye on your account if you use them—or better yet, don’t.

I was disappointed when my order finally arrived, as it was damaged and the $50 hair mask had spilled all over the box. I reached out via email to report the issue, but unfortunately, I did not receive a response. To make matters worse, a week later I was billed a second time for hair supplements, despite already having two bottles from my previous order. When I tried to communicate with customer service, I found their platform to be quite cumbersome. There’s no easy way to cancel or speak directly with a representative; instead, you have to gather all your information, submit an email, and then wait for a response. Overall, my experience has been frustrating due to the lack of communication and poor service. I would recommend saving yourself the heartache—think twice before signing up, and definitely avoid storing your card on file with this company .

I've used the shampoo and conditioner for months. Nothing has changed. But my real beef is with their shady business practices. I never subscribed but ordered as needed. I am attempting to reorder and give it another try there are $50 supplements in my cart I did not put there and cannot remove. I'm done with them. I am finally convinced they are not a legitimate company.

I signed up for a subscription for a customized set of hair products, expecting to receive a new set every 12 weeks. Within a month, I got an email saying my next order had already shipped—way earlier than expected. I reached out to customer service, assuming it was a simple mistake, but instead of acknowledging the issue, they just told me to adjust the subscription settings (which I had already done correctly when I first subscribed). When I asked if they could at least push my next order back by 12 weeks to compensate, they ignored my request and sent a copy-paste response telling me (again) to adjust the frequency online. To make matters worse, they refused to provide a return shipping label, claiming the products are custom-made—which is misleading because the only “custom” thing about them is the label with my name on the bottle. Now I’m stuck with way more shampoo, conditioner, and hair mask than I can possibly use. Terrible customer service, misleading customization claims, and an inflexible subscription system. After doing some research online, a lot of people are also having this problem and some cancelled the subscription and still getting charged every month. I wouldn’t recommend this brand to anyone.

This is not a bookstore, it’s a subscription custom hair care company, supposedly. Took over a month to send the first order, and didn’t respond to emails about order status. Then they sent another set even though I just received the first one. Put the subscription on hold and they sent a third one anyway. Zero responses to multiple emails. Terrible customer service!

Note: The listing for the bookstore here is incorrect, this website is no longer a bookstore. Prose.com is a subscription service for customized skincare and haircare. I signed up to their their products based on the promise that I could cancel any time and even get a refund if I wasn't happy with the product. However, after putting my subscription on hold they charged me again and continued to send products without any warning. I asked them to cancel and they refused to reply. Like many subscription businesses today they seem to be interested in making it as hard as possible to cancel, and in the process have not only lost me as a customer but made me want to warn people not to use their service.