PubbyReviews of pubby.co

The service worked well until late 2023, but since then it has gone downhill. The platform is now full of bugs: books get stuck with zero reviews and stay that way indefinitely. Customer support is basically non-existent: you only get automated responses that don’t solve anything.

I published my book to be reviewed and collected snaps (their currency) so that I can get the book reviewed, the platform has been looking for readers since November 2025 (it's the end of Jan 2026 now) with no foreseeable development. Tried to reach out to the support to resolve the issue multiple times, I've got as far as getting bot generated copy paste auto replies with empty promises of incorporating a new system for reviews exchange. So far, terrible experience and would appreciate if this can somehow be resolved, otherwise what's the point to pay for the subscription.

This is a full blown scam. They put authors on automatic monthly payments and provide NO service. None whatsoever.

I’ve been a paying Pubby user since December 2020 and paid consistently until June 2025. Over the years, reviews I earned through the platform gradually disappeared from Amazon, but the problem became severe in the past year, with over 50 reviews missing. Each time I contacted support, I was told to wait—for system updates, spreadsheets, or a relaunch. Recently, Pubby admitted that full review history is not accessible, older reviews cannot be investigated or restored, and there is no workaround at this time. I’m even blocked from scrolling past a certain date in the dashboard, making it impossible to verify or report missing reviews. Despite acknowledging the issue and the system limitations, Pubby has not offered refunds or account credit for reviews that can no longer be verified or recovered. After years of payments, this feels like paying for a service that cannot deliver or correct losses when things go wrong. Until Pubby can provide full transparency, reliable tracking, and fair compensation when reviews disappear, I cannot recommend this service.

It had its flaws, but it worked reasonably well at first. Whether this is due to Amazon changing the rules, which seems likely, or something else, there now appears to be a significant backlog of reviews. I’ve had multiple books sitting for over four months without a single review. If you do decide to try it, a monthly subscription is the safer option. My suspicion is that new subscribers get priority initially, before being pushed to the back of the queue like everyone else.

Pubby was an ok tool to use back in 2023 but has of late...it's no longer good. It's really really bad now. I recently published a new book and ran a free promotion, used pubby to get reviews on it. I was happy at first has a got over 15 reviews the first 2 weeks. Then has the days went on, Amazon started removing them. Only 2 reviews from pubby remained. This platform is honestly horrible now. Please dont waste your money. Throughout the years sometimes it took months just to get even 1 review, just so Amazon can take it down eventually. I think pubby should really update there policy on how reviewers write there reviews. I think most are using AI copy and paste. This will get your account flagged. I just cancelled before that happens. I honestly had like 4,000 snaps in my account when cancelling and IT STILL WASN'T WORTH STAYING WITH PUBBY!! Please runaway from this service. This is not a drill. ALERT ALERT!! EVACUATE!

The cocept is good and the rules are well structured BUT the people running pubby have opted to make easy mony approach. They do not respond to real customer issues nor handle cases fairly. They automate the system in a very bad way ... they recently introduced a new system that freezes your account from taking on new books while they validate the last 4 reviews!!! I have been with them for a long while. In other words, you pay for a monthly subscription but get to use the app for 1 to 2 weeks only... Besides their lack of motivation (again money) to weed out bad reviewers on the site.

Do not use this company! I signed up for a monthly subscription, and then randomly took $240 from my account for an annual subscription. Refuse to give me my money back and constantly send generic AI replies