Excellent
Based on 3,829 reviews
Pumpkin Pet Insurance4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 71 reviews with 3 stars · Clear filters
Al L.
There is a waiting period that applies, so do not think you can bet this insurance and use it in less than a couple of weeks. Did not really look for fine print, so it may be in there somewhere, but it was not something that jumped out at me.
Eric T.
Just getting started
Jeffrey H.
Your waiting period should be announced in advance. I know that many people are not forthright and get insurance after the fact. I signed up for my dog for the long haul and I would have paid the whole year upfront. All i want to do is bring my dog in for its annual check up and add on services i ordered when I started the insurance.
Reply from Pumpkin Pet InsuranceJan 17, 2025
Thanks for your feedback, Jeffrey! Keep in mind our waiting period applies to our accident and illness insurance product, but there is no waiting period for the wellness add on options. Please reach out to our customer care team if you need any assistance getting your claim(s) filed and processed!
Raymond G.
While the Customer Service Rep. are Very helpful, it takes for ever for Pumpkins to review invoices and Received payments. You have several invoices that need processing. We are still waiting. However, the invoice Where you discounted the defuctable For 2024, was processed fast, BUT WE STILL WAITING FOR WHATEVER PAYMENT IS LEFT. No a good Situation.
Bob
All my questions were answered and the online purchase was smooth. Update 10/4/24: I filed my 1st Wellness claim and many of the services covered under the Preventive Esstentials Plan were denied because my vet bundled Fecal, bloodwork, and urinalysis. Therefore they denied the annual vet exam that is advertised to be reimbursed at 100%, they denied the rabies and Lyme disease vaccines, also to be covered at 100%! Because the vet bundled tests, Pumpkin refunded my Preventitive Essentials premium and essentially covered nothing, as if I never had the Preventitive Esstentials plan at all. WARNING: discuss with your vet on how they bill before submitting a claim!
Becky N.
I did not have to use the insurance as of yet.
Reply from Pumpkin Pet InsuranceOct 2, 2024
We're glad your pet has been healthy, Becky!!
customer
Changing companies is confusing and it seems like our pricing will go up which makes me second guess my decision
Reply from Pumpkin Pet InsuranceSep 8, 2024
We definitely understand your concern about potential rate increases. As with all pet insurance, our rates will increase from time-to-time, and since our rates are subject to change we can't provide the exact premium for future years. That said, if there is an increase later, we'll notify you before your plan is reissued automatically each year and give you the chance to reevaluate or make changes to your plan. We pride ourselves on working hard to keep premiums as low as possible while still providing quality coverage! Keep in mind that your premium is based on your pet's breed and age as well as your geographic area. The number of claims you submit will not affect your premium. I hope that helps but let us know if you have more questions!
customer
Was delayed in joining, was prepared to join on 07/03/24
