Excellent
Based on 3,829 reviews
Pumpkin Pet Insurance4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 71 reviews with 3 stars · Clear filters
customer
Checks never arrived. Had to call them many times to see where the checks are. Took over a month to receive my reimbursements .
Reply from Pumpkin Pet InsuranceAug 7, 2023
Thank you for your feedback! We do apologize if there was a delay in receiving your reimbursement. Keep in mind you can also set up direct deposit to receive reimbursements quickly and easily!
customer
Time will tell me just how good your company is
Reply from Pumpkin Pet InsuranceJul 19, 2023
We're glad to have you in the Pumpkin family, Daniel!
Sam R.
I wouldn't say I like waiting 15 days after the enrollment date for coverage to begin.
Reply from Pumpkin Pet InsuranceJun 22, 2023
Thanks for your feedback, Sam! We know it can be tough to wait the 14 day waiting period, but keep in mind most providers have a waiting period, some up to 6 months long! If you add the Preventive Essentials Plan, that add-on has no waiting period!
Robin Roberto H.
No correspondence when claim is received. Only cover two vaccines per year. Not able to send in claims by USPS
Reply from Pumpkin Pet InsuranceJun 22, 2023
Thanks for your feedback, Robin! You can choose to mail in a claim and claim form, however doing so via email or the customer portal would ensure quicker processing time for you! You should also receive an email when you file a claim, as well as periodically with updates.
DJ
After weeks of research and comparing companies, we decided to go with pumpkin because they claimed to pay out quickly and cover the most. However, we submitted our first claim for preventative services and were told it would be 3 to 4 weeks before it was even reviewed. I am hoping this won't be the norm but honestly this is disappointing. I am currently shopping around....AGAIN but this time I will be looking at the claims process as part of my evaluation.
Reply from Pumpkin Pet InsuranceJun 12, 2023
Thanks for your feedback, DJ! We are so glad to see your claims were completed quickly, and apologize for any confusion with our processing standards! If there is anything else we can assist with, do not hesitate to reach out to us at [email protected]!
customer
I could not give a review because it just started.
Reply from Pumpkin Pet InsuranceMay 17, 2023
We hope to chat once you've had a chance to use the coverage! Glad to have you in the Pack.
Mrs Vera M.
I tried to tell you that Fergus is actually smaller than I at first thought but I couldn't find anyplace say that. I also wanted to tell you that he had an eye removed but once again, nowhere to type that. When filling out about previous conditions I didnt understand the medical terminology for any of them. Maybe you could be a little more user friendly in your menu. Maybe someplace to tell you what we want you to know.
Reply from Pumpkin Pet InsuranceMay 3, 2023
Thank you so much for your feedback, Vera! We are always looking for ways to improve our user experience, so we truly appreciate your input. If you have additional questions about your plan for Fergus or making updates to your account, contact us at [email protected] and we'd love to help!
customer
to expensive
Reply from Pumpkin Pet InsuranceApr 24, 2023
Thanks your feedback! Keep in mind that Pet Insurance providers are not one in the same, and paying less per month often means paying more when your pet gets hurt or sick. Pumpkin offers extensive accident and illness coverage to ensure you and your pet are protected from the unexpected!
