Punk RideReviews of punkride.com

Reply from Punk RideNov 18, 2025

Hi Christopher, We’re very sorry for the delay and understand your frustration. Your order was dispatched from our warehouse, but it seems there has been a delay with the carrier. Please provide your order number by emailing us at [email protected] , and we will investigate immediately to give you a clear update on your delivery. We sincerely apologize for the inconvenience and appreciate your patience while we resolve this. Best regards, The Punk Ride Team

Reply from Punk RideNov 18, 2025

Hi Christian, We’re very sorry to hear about the issue with your scooter and completely understand your frustration. Please be assured that we take warranty claims seriously and want to resolve this for you as quickly as possible. To start the warranty process, please send your order number and any relevant details (photos or videos of the issue) to [email protected] . Once we have this information, we’ll review your case and guide you through the next steps to get your scooter repaired or replaced under warranty. We sincerely apologize for the inconvenience and appreciate your patience. Best regards, The Punk Ride Team

Reply from Punk RideOct 3, 2025

Hi Jessica, We’re very sorry to hear about your experience. As we checked, your order has already been refunded. Please reach out to us directly via email so we can assist you further, as writing reviews here won’t allow us to resolve things properly. Your order was indeed shipped out, but unfortunately, it did not arrive as quickly as you expected, and we completely understand your frustration. Please email us so we can ensure everything is fully resolved for you. Thank you, The Punk Ride Team

Reply from Punk RideSep 19, 2025

Hi Leo, We're really sorry to hear about your experience and appreciate you sharing your concerns. We always aim to provide clear information and fair service, so it's disappointing to know we fell short in your case. If you haven't already, please email us at [email protected] so we can look into this for you directly and work toward a resolution. We genuinely want to help and hope to have the chance to make things right. Best regards, The Punk Ride Team

Reply from Punk RideSep 3, 2025

Hi Michael, Thanks for your feedback, and we're really sorry to hear that you're disappointed with your scooter. We completely understand your frustration and regret that your experience hasn't met your expectations so far. That said, we do wish you had reached out to us first before leaving a review, as we’ve already sent over a solution that can resolve the issue you're facing. The iScooter iX8 comes with a speed limiter enabled by default, which is why you’re currently seeing a top speed of 25km/h, even in turbo and dual drive mode. The 60km/h figure refers to the scooter's full capability once that limiter is deactivated. This limiter is standard across many models due to local safety regulations. If you’d like to unlock the full speed, please try the following steps: Pinch and hold the brake lever While holding the brake lever, press the power button five times This should remove the limiter once the scooter is powered on If it doesn’t work on the first try, turn the scooter off and try again. You can also follow along with this short video guide (the method is the same across all iScooter models): Watch Video: https://onedrive.live.com/?qt=allmyphotos&photosData=%2Fshare%2F7179BFD163798DAB%21804%3Fithint%3Dvideo%26e%3DLwBRC4%26migratedtospo%3Dtrue&cid=7179BFD163798DAB&id=7179BFD163798DAB%21804&redeem=aHR0cHM6Ly8xZHJ2Lm1zL3YvcyFBcXVOZVdQUnYzbHhoaVNzQjRJcVRYeWVEQ1E2P2U9THdCUkM0&v=photos We’re here to help and really want to make things right. Please feel free to reach out if you need any further support unlocking the speed or have any other concerns. Best regards The Punk Ride Team

Reply from Punk RideJul 30, 2025

Hi Dave, We’re very sorry to hear about the issues you’ve experienced with your scooter and the frustration this has caused. Due to a high volume of inquiries, our response times have been longer than usual, but please rest assured that we are committed to resolving your case as quickly as possible. We appreciate your patience and will be reaching out to you directly to assist with your refund. Best regards, The Punk Ride Team