Reply from Punk RideApr 23, 2025
First and foremost, we want to sincerely apologize for the experience you’ve had.
Reading your message is deeply upsetting to us, because we never want any of our customers to feel let down, unsafe, or unheard.
We truly regret that the original motor had issues and that the replacement did not meet expectations.
We understand how alarming it must have been to receive a part that didn’t work as intended, your safety is, and always has been, our highest priority.
We completely acknowledge the frustration of having to seek local repair services, and we’re very sorry for the time, cost, and stress this caused you.
It was never our intention for you to be left with extra expenses, and we’re genuinely sorry that our solution, offering to repair the scooter in our UK facility wasn’t suitable given the situation.
We understand that international returns can be costly, and this is something we are actively working to improve for our customers in Ireland and other regions outside the UK.
We are grateful you took the time to share your story, and we want you to know that it matters to us. We are taking your feedback seriously and are looking into how we can handle cases like yours more fairly and efficiently moving forward.
With genuine apologies,
The Punk Ride Team
