Pup LabsReviews of puplabs.com

Reply from Pup LabsMar 6, 2025

Thank you for your feedback! We’re sorry for the inconvenience and understand how frustrating it can be to receive an auto-ship order when you no longer need it. We appreciate your suggestion for more lead time before auto-renewals, and we’ll share this with our team to improve the process. In the meantime, please reach out to our customer support team at 855-868-4130, and we’d be happy to assist with skipping, rescheduling, or canceling future shipments. We truly appreciate your support and understanding! 🐾🙏😊

Reply from Pup LabsMar 3, 2025

Thanks for your feedback! We're thrilled you love the product, but we definitely don’t want to overwhelm you with messages. You can update your email preferences or unsubscribe at any time—we want to make sure you only get the updates that matter to you. Let us know if we can help!

Reply from Pup LabsJan 21, 2025

Thank you for your feedback, and we’re sorry to hear that your pups aren’t taking to the treats or powder as expected. We understand how challenging it can be when your dogs are hesitant to try something new, and we’re here to help! Here are a few tips that might help: • For the Treats: Try breaking them into smaller pieces and mixing them with a favorite food or treat to make them more appealing. • For the Powder: Mix it thoroughly with a small amount of wet food, broth, or something your dog loves to ensure it’s fully blended and harder to separate from the dry food. If these strategies don’t work, or if you’d like additional options, please feel free to reach out to our customer service team. We want to ensure you and your pups have the best possible experience and are happy to help find a solution. 🐾😊✨

Reply from Pup LabsJan 16, 2025

We sincerely apologize for the delay in shipping and understand how frustrating it can be to wait longer than expected for your order. We strive to provide timely deliveries, and we regret that we didn’t meet your expectations this time. Your feedback is valuable, and we are actively working on improving our shipping processes to ensure a better experience for our customers. If you need assistance tracking your order or would like to discuss possible solutions, please don’t hesitate to reach out to our customer service team. We appreciate your patience and hope to have the opportunity to serve you better in the future. 🙏📦

Reply from Pup LabsJan 16, 2025

We sincerely apologize for the extended shipping time and understand how frustrating this delay must be, especially for a short-distance shipment within California. Unfortunately, the recent fire has caused unexpected delays in logistics, but please know we are actively working to get your product to you as quickly as possible. We truly appreciate your patience and are closely monitoring the situation to ensure your order arrives soon. If you need any further assistance or tracking updates, please don’t hesitate to reach out to our customer service team. Your support means a lot to us, and we’re committed to making this right. 🙏📦

Reply from Pup LabsJan 6, 2025

Thank you for sharing your feedback, and we sincerely apologize for the confusion and frustration you experienced during the ordering process. We understand how important it is to honor the pricing you expected, especially after participating in the video offer and subscribing. Please reach out to our customer service team at 855-868-4130 or via email so we can review your order and ensure the correct pricing is applied. Your satisfaction is our top priority, and we want to make this right for you. We’re confident in the quality of our product and hope it delivers the results you’re looking for. Thank you for your patience and for giving us the opportunity to resolve this. 🐾🙏✨

Reply from Pup LabsJan 3, 2025

Thank you for bringing this to our attention, and we sincerely apologize for any misunderstanding regarding your discount. We’d like to clarify that the 20% discount was applied to your order, reducing the price of the 3-bottle package from the regular $147 to $117.60, as it is on auto-ship. If you have any further questions or concerns, please don’t hesitate to reach out to us at 855-868-4130. We’re here to assist and ensure your experience is a positive one. Thank you for your patience, and we hope you enjoy the benefits of the product for your furry friend! 🐾😊✨

Reply from Pup LabsDec 10, 2024

We sincerely apologize for the continued delay with your package. We’ve looked into this for you, and your package is scheduled to arrive today by 9 PM. Additionally, someone from our team will be reaching out shortly to provide you with the tracking details so you can monitor its progress. Thank you for your patience, and we truly regret any inconvenience this has caused. If there’s anything more we can assist you with, please don’t hesitate to let us know. 🙏📦