Pup LabsReviews of puplabs.com

Reply from Pup LabsMay 13, 2026

Hello Erin, We’re truly sorry to hear about your experience and understand how strongly you feel about this situation. 🐾💛 We never want any pet parent to feel disappointed, unheard, or concerned about their fur baby's wellbeing. Their health and safety are extremely important to us, and we take all feedback seriously. We always encourage pet parents to consult with their veterinarian regarding any concerning symptoms or health changes, especially when underlying conditions may be involved. We sincerely regret that your experience did not meet your expectations and appreciate you taking the time to share your feedback. — Pup Labs Customer Care 🐾

Reply from Pup LabsMay 12, 2026

Hello Frances, Thank you so much for sharing! 🐾💛 We’re really glad to hear the Pup Labs protocol was explained clearly and thoroughly for you. Making sure pet parents feel informed, comfortable, and supported every step of the way is very important to us. We truly appreciate your trust and support, and we’re happy to be part of your pup’s wellness journey! 🐶💛 — Pup Labs Customer Care 🐾

Reply from Pup LabsMay 12, 2026

Hello Rachel, Thank you so incredibly much for sharing this amazing story with us. 🐾💛 Reading about your Shiba’s progress truly means the world to our team. Hearing that Shiba, is running like a puppy again, and has remained symptom-free for over a year is exactly the kind of outcome we hope for when families trust us with their pets’ care. It’s also so heartwarming to know your brother’s pup experienced relief as well — no more itchy skin or belly dragging is such wonderful news. Stories like yours remind us why we do what we do every single day. We’re especially touched by your kind words about the follow-up calls and support from our team. Knowing we’ve been able to play even a small part in giving you more happy, healthy time with your beloved pups is truly an honor. Thank you again for your trust, your support, and for sharing your experience with others. Wishing you and your whole furry family many more joyful years together! 🐶💛 — Pup Labs Customer Care 🐾

Reply from Pup LabsMay 12, 2026

Hello Wanda, Thank you so much for sharing this sweet update! 🐾💛 We’re so happy to hear your pup ate the ProDenta mixed in with her food, especially since you were worried she might not like it. That’s always such a relief for pet parents! It’s exciting that you’re just getting started, and we’re hopeful you’ll begin seeing positive results as you continue using it consistently. Thank you for trusting Pup Labs to be part of your dog’s wellness journey. 🐶💛 — Pup Labs Customer Care 🐾

Reply from Pup LabsMay 12, 2026

Hello David, Thank you so much for sharing this lovely update! 🐾💛 We’re really glad to hear your order arrived quickly and that you’re already noticing positive changes—especially less paw chewing so soon after starting. That’s such encouraging progress, and we’re happy the product seems to be working well for your pup. We truly appreciate your trust and support, and we’re hopeful you’ll continue to see even more improvement as you keep using it. 🐶💛 — Pup Labs Customer Care 🐾

Reply from Pup LabsMay 12, 2026

Hello Kimberly, Thank you so much for sharing this wonderful feedback! 🐾💛 We’re truly happy to hear our customer service team was so helpful and that the product is working exactly as you hoped. Knowing your pup found relief from the itching so quickly is incredibly encouraging and means so much to us. Thank you for trusting Pup Labs to care for your furry family member. We’re grateful to be part of your pup’s wellness journey and truly appreciate your kind words and support! 🐶💛 — Pup Labs Customer Care 🐾

Reply from Pup LabsMay 12, 2026

Hello Galdys, We’re really sorry for the frustration and confusion this has caused you, especially if your shipment was sent to the wrong address. 🐾💛 We understand how stressful that can be. We would also like to inform you that we’ve reached out via phone and email so we can review your order details and help resolve this as quickly as possible. To make sure we correct this properly, please contact our Customer Care team at 855-207-7351 with your name and order information so we can confirm the shipping address on file, investigate what happened, and ensure any future deliveries go to the correct location. We truly appreciate you bringing this to our attention and we’re here to help get this sorted out for you. 🐶💛 — Pup Labs Customer Care 🐾

Reply from Pup LabsMay 12, 2026

Hello Rebecca, Thank you so much for sharing this update! 🐾💛 We’re really happy to hear your dog is already limping less after using the Freedom Joint Drops for less than a week—that’s such encouraging progress! While it may not be 100% yet, it’s wonderful to know you’re already seeing signs of improvement. Thank you as well for trusting our recommendation. We truly appreciate your support and are hopeful your pup continues feeling better and stronger with continued use. 🐶💛 — Pup Labs Customer Care 🐾