Pup LabsReviews of puplabs.com

Pet Stores
1209 Orange St, Wilmington, Delaware

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3.9

Average

Based on 3,136 reviews

Pup Labs3.9

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Pup Labs

Pup Labs is a leading brand dedicated to improving dog health with high-quality, natural, and lab-tested supplements and treats, specially formulated to support joint health, digestion, dental hygiene, and stress relief. With veterinarian-approved ingredients, Pup Labs offers products that address common issues in dogs, ensuring they lead healthier and happier lives.Pup Labs products are crafted from human-grade, all-natural ingredients without any fillers, preservatives, or artificial additives. Each supplement is backed by science and rigorously tested to ensure quality and safety, offering a 180-day satisfaction guarantee.With a commitment to dog wellness, Pup Labs stands out as a trusted choice for dog owners seeking reliable, effective health solutions for their pets. For a full selection of products and to learn more about Pup Labs’ approach to pet health, visit puplabs.com.Popular Pup Labs Products:1. Freedom Joint Drops and Chews – Specially formulated to promote joint function and mobility in dogs, these supplements support an active lifestyle by easing joint discomfort. Perfect for dogs experiencing joint stiffness or aging-related mobility issues.2. K9 Belly Bliss – This digestive support formula addresses itchy skin, allergies, and digestive discomfort by improving gut health. With ingredients designed to repair the gut wall, it’s a go-to solution for dogs with chronic digestive issues.3. Fresh Breathies and ProDenta – For improved oral health, these dental health chews and powders reduce plaque, tartar, and bad breath, promoting fresh breath and healthy teeth in dogs of all ages.

Pup Labs (puplabs.com) has 3,136 customer reviews on Folks Told, with an average rating of 3.9 out of 5.

Also known as: puplabs.com
Website: puplabs.com
Category: Pet Stores
Location: Wilmington, Delaware
Listed on Folks Told: 2026

Pup Labs reviews

Showing 636 reviews with 1 star · Clear filters

scott C.
Mar 9, 2026
I have been using the Freedom Joint drops and they are worthless …
I have been using the Freedom Joint Drops for over 2 months now and my dog has gotten progressively worse. It is not a miracle drug and it does absolutely nothing but drain your bank account. It’s a scam, do NOT buy this product. It is a web scam and they just want you to sign up for the monthly membership so they can steal your money. RUN!
Reply from Pup LabsMar 10, 2026
Hi Scott, We’re truly sorry to hear about your experience and understand how frustrating this must be. This is not the experience we want for our customers or their pets. Due to the inconvenience, 50% of your last order has been refunded. If you have any questions or need further assistance, our Customer Care team is here to help at 855-207-7351. We appreciate you sharing your feedback. — Pup Labs Customer Care 🐾
John C.
Mar 9, 2026
I have tried to cancel this 3 times I…
I have tried to cancel this 3 times I feel like this is a scam and this is the last time I will tell you do not send any more of that stuff
Reply from Pup LabsMar 10, 2026
Hi John, We’re truly sorry for the frustration and stress this has caused. This is not the experience we want for our customers. Due to the inconvenience, your subscription has been canceled. If you have any questions or need further assistance, our Customer Care team is happy to help at 855-207-7351. — PupLabs Support Team🐾
Diane A.
Mar 9, 2026
no return policy
i tried to return a package and you would not send me a label. return cost more than the product. worst company EVER!
Reply from Pup LabsMar 10, 2026
Hi Diane, We’re sorry to hear about your experience and appreciate you sharing your concerns. That’s certainly not the experience we want for our customers. We would like the opportunity to review your order and assist with the return process. Please contact our Customer Care team at 855-207-7351 so we can help you directly. — Pup Labs Customer Care 🐾
Karen S.
Mar 9, 2026
I like your product but can’t afford…
I like your product but can’t afford it. I have cancelled several times yet you keep Sending it and billing me. If it happens again I will get my bank to have it returned to my account. Please cancel my order. You have received emails and calls yet don’t cancel it.
Reply from Pup LabsMar 10, 2026
Hi Karen, We’re sorry for the frustration and appreciate you bringing this to our attention. We understand how important it is to have your requests handled promptly. Please contact our Customer Care team at 855-207-7351 so we can locate your account and make sure any future shipments are canceled right away. — Pup Labs Customer Care 🐾
Cheryl L.
Mar 9, 2026
I was subscribed when I placed my first…
I was subscribed when I placed my first order. Didn’t realize it. I reached out to cancel via email. And I’m told I have to call and speak to someone???? No I don’t just cancel it.
Reply from Pup LabsMar 10, 2026
Hi Cheryl, We’re very sorry for the confusion and frustration this caused. This is not the experience we want for our customers. Please know that your subscription has been canceled. If you have any questions or need further assistance, our Customer Care team is happy to help at 855-207-7351. — PupLabs Support Team 🐾
Tony G.
Mar 9, 2026
You have cxld 3 orders i placed 3 times…
You have cxld 3 orders i placed 3 times !! ca;;ed CS and they have no ideea why got them to reente on the 6th then YOU CSLD AGAIN.NOW YOUR MAIL ADDRESS I HAVE USED OFTENN REJETS MYUU EMAIS ! CALLED AGAIN cs REP REEJNTERING KY ORDERS. i AID DUE TO CSLINGTHEM 2 TIE MY DOG HAS BEEN OUT OVER A WEEK YOU NNEED TO IVERNIGHT AND HE SAID THAT COULD NOT BE DOE!!! I ASKED TO SPEAK TO AMANAGER AND COULD NOT! ABSOLUTELY TERRIBLE SERVIE YOU CSLI ORDER TWIC , CANNOT AKE AN EXCEPTION AND RUSH ORDER ETC AND REJECTING EAILS AT REGULAR SUPPORT EMAIL ADDREES
Reply from Pup LabsMar 10, 2026
Hi Tony, We’re sorry to hear about the frustration you experienced with your order and appreciate you bringing this to our attention. That’s certainly not the experience we want for our customers. Please contact our Customer Care team at 855-207-7351 so we can review your account and help resolve this as quickly as possible. — Pup Labs Customer Care 🐾
K.L.
Mar 9, 2026
No Improvement and made dog sick
The teeth powder did nothing but make my dog sick. Not for us! Sorry.
Reply from Pup LabsMar 10, 2026
Hi Kathy, We’re truly sorry to hear that the product didn’t work for your dog and caused discomfort. This is not the experience we want for our customers. Due to the inconvenience, 50% of your last order has been refunded. If you have any questions or need further assistance, our Customer Care team is happy to help at 855-207-7351. — PupLabs Customer Care🐾
David L.
Mar 9, 2026
Horrible company
I ordered some treatment for my dog and soon as I sent the payment, it said I was signed up for a subscription. I immediately sent an email saying I did not want a subscription but I guess I was locked in. I sent three more emails saying I do not want to subscription and then they took the money out of my bank 30 days later I have sent a total of six emails and they do not respond but keep saying I’m a Neice subscription. This is nuts so I had to change my debit card so they stopped taking funds from my account every month. I would never buy anything from this company again.
Reply from Pup LabsMar 10, 2026
Hi David, We’re very sorry for the frustration and inconvenience this situation has caused. This is not the experience we want for our customers. Due to the inconvenience, your subscription has been canceled. Regarding the second order you mentioned, we’re unable to locate it at this time, so please contact our Customer Care team at 855-207-7351. They’ll be happy to review your account and assist you promptly. — PupLabs Support Team 🐾

Pup LabsReviews of puplabs.com

Rating breakdown

What customers rate

About Pup Labs

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Pup LabsReviews of puplabs.com

Rating breakdown

What customers rate

Pup Labs reviews

I have been using the Freedom Joint drops and they are worthless …

I have tried to cancel this 3 times I…

no return policy

I like your product but can’t afford…

I was subscribed when I placed my first…

You have cxld 3 orders i placed 3 times…

No Improvement and made dog sick

Horrible company

About Pup Labs

More in Pet Stores, Delaware

Repounce

Mawoo Pets

Paw Origins

Cattasaurus

Pup Labs reviews

I have been using the Freedom Joint drops and they are worthless …

I have tried to cancel this 3 times I…

no return policy

I like your product but can’t afford…

I was subscribed when I placed my first…

You have cxld 3 orders i placed 3 times…

No Improvement and made dog sick

Horrible company