PuppyPadReviews of puppypad.co

BEWARE OF THIS COMPANY!!!!!!!!!!!! I have tried over and over but neither of my 2 dogs will use the puppy pads. I have been trying to email the company to return them. I cannot find a legitimate email address. I have paid $149 only to be SCAMMED by this company. Please BEWARE before purchasing from them. How can you believe their “wonderful” reviews when they don’t even give you a way to contact them to return the pads if you find they don’t work for you? I had to write the date of my experience below. I do not remember the exact date. I was so frustrated trying to contact them that I stopped for a while. But every time I look at those pads sitting in my laundry room, I get more angry. I am trying one last time to get help.

These pads work initially but they continue to smell of urine after repeated washings. I have requested refunds numerous times with no response. So much for a useless promise of refund for any reason.

I bought this PuppyPad after seeing their Instagram ad promising amazing results and a “full refund” guarantee. Let me be very clear: my dog has not used this pad ONCE. He hasn't even stepped on it. He walks right past it and pees on the rug like it doesn’t even exist. I followed their instructions. I placed it in the same spot. I tried the scent transfer. Nothing. It’s as blank as the day it arrived. What’s even more frustrating is the customer service. Instead of honoring a full refund like their advertising suggests, they immediately pushed partial refunds - first 30% after my initial email, then 50% - all while insisting I keep the product. Why would I want to keep something that does not work at all? They also said I could return it for a refund, but only after shipping it back (at my expense). For such an expensive product that was heavily marketed as risk-free, this feels misleading, and an honorable company would send me a label rather than make me pay to get a refund for something that DOES NOT WORK! On top of that, shipping took around a month to arrive. I am beyond frustrated. I paid a high price for something that has provided zero value and caused more stress and cleaning in my home. A “life-changing” product shouldn’t require weeks of hoping your dog magically decides to acknowledge it. If you’re considering this because of the refund promise - be prepared for a massive headache with no refund. Extremely disappointed, and frustrated.

Basically they didn't work...When I contacted them for their No Questions Asked Return Policy, all I got were questions and more questions resulting into my total frustration with their pads. They do not work with all dogs cause my dog only used them to sleep on them then move to the floor to pee. They wanted to know if I have used them and when I told them I had as pads in their kennel they wanted pictures to proved their condition. THEY DO NOTHING BUT GIVE YOU DOUBLE TALK AND NO ACTION. DO NOT BELIEVE THEIR PROMISES

Terrible company to use. I order one pad, the screen showed one price but they took a different amount out of my bank. After querying the difference they told me it was “exchange rate” which wasn’t mentioned anyway. I was then out of pocket. As they had put my order on hold and not told me, I asked for a refund. The money they returned was a lower amount to the original screen price and the amount they took. The same response “exchanges rates”. I am now several pounds out of pocket with no item and the company doesn’t care. I have sent several emails and they haven’t been bothered to response. Terrible

Don't believe what's written, they are absolutely expensive rubbish.

This was a colossal waste of money, especially considering these puppy pads are on the expensive side. My dog totally ignored the pads, except to see if they were good to chew on. I put them down in her usual accident spots and she chose different spots to pee instead. I guess I’ll use them lay on the furniture or car seats to keep dog hair off those spots. Rather expensive for that to be the only purpose.

I kind of hate to do this because I had such high hopes that they would work for me. I have two dogs moth put multi poo and Maltese. My Maltese is five months old and she has only used it partially twice and mostly hit the floor instead of the pad. I don’t think she understands what she’s supposed to do. Yeah, it could be too soon. I’ve had them about a week and a half or maybe a week most of the time they’ll use the disposable or the floor mostly like I said it could be too soon. I’m not giving up. Hope I’m not sending them back. I’m I’m stuck with them, but I still have hopes that they’ll never use them. Maybe later I can update my review with positive input I hope so.Freda