PuppyPadReviews of puppypad.co

Small business knows how to get to the root of any issues you may incur! Subscribed to the regular delivery of the wash detergent sheets, yet my dog isn’t having to use the pads that often. I cancelled my subscription because I don’t need a stock pile of the sheets. Am very pleased to say that they, Puppypad , reached out to ask what they could do to keep me as a customer. Unfortunately, they could not accommodate my request to not ship as often (being a small company). So instead of paying out monthly for products I don’t need to use that often, I am willing to pay full price for the detergent sheets. The company has agreed to my arrangement and was genuinely concerned that perhaps there was something wrong with the Puppy pads, I had ordered. I reassured them that this is not the case. Love the pads! They do help! Just not needing all the detergent because they are doing the job they were created for. Small business, big hearted!

Fantastic response

Delivery took a minute but was worth it. Both dogs are using the pads. I’m pleased.

After I placed my order, I realized my mailing address was incorrect. I sent an email to puppypad with my correct address. I received several emails from Emma, keeping me informed, as she was able to update my address prior to shipping. Thank you so much for being so helpful and attentive to my problem. Great customer service!

The PuppyPad is great, although not every time efficient. However, I place the usual pee pad on top of it. Put the PuppyPad on a few corners.

Prompt action on my order and excellent explanation about the price with USD and NZD.

The Puppy Pads were despatched promptly and arrived quickly. When I had to contact Customer Support with an issue, I received a quick response from Emma, despite the time difference of different continents. Not only was she prompt, she was also friendly, helpful and offered useful tips to maximise the benefit of using the pads. She asked insightful questions about my dogs needs, health and habits that helped her to further offer support for my dog. I can't praise Emma enough for the support, sensitivity and care shown throughout our communications.

Emma, was very helpful with my request. She got on it right away. And she made me feel more than just a customer. She thought about my situation also not just the company's bottom line. Which I did appreciate.