puzzlesup.comReviews of puzzlesup.com

Reply from puzzlesup.comJan 26, 2025

Hi Sandi, Thank you for reaching out, and we’re really sorry to hear that you haven’t received all of your orders. We understand your concern and want to make sure we resolve this for you as quickly as possible. Please contact our customer service team at [email protected] with your order details, and we will investigate the issue right away to ensure you receive the puzzles you paid for, or we will discuss the next steps with you regarding a refund. Thank you for your patience, and we look forward to resolving this for you.

Reply from puzzlesup.comJan 26, 2025

Hi David, Thank you for sharing your feedback, and we’re truly sorry to hear that your package was never delivered. We understand how frustrating this must be, and we want to ensure that this issue is addressed as quickly as possible. Please reach out to our customer service team at [email protected] with your order details so we can investigate further and work towards resolving the situation. We appreciate your patience and are here to help.

Reply from puzzlesup.comJan 26, 2025

Hi Tlg, Thank you for sharing your experience, and we sincerely apologize for the inconvenience caused by the delivery issue. We understand how frustrating it can be to deal with such delays, and we’re sorry to hear that your package couldn’t be delivered as expected. We’d like to look into this matter further and ensure it’s resolved. Could you please contact our customer service team at [email protected] with your order details? We’ll do everything we can to assist with a refund and address any concerns you have regarding the postage issue. Thank you for your understanding, and we’re here to help.

Reply from puzzlesup.comJan 26, 2025

Hi Gayle, Thank you for sharing your feedback. We are truly sorry for the delay and the frustration this has caused. We completely understand your concerns regarding the shipping process and the international fee, and we want to assure you that we’re committed to resolving this. Regarding your refund, we’d like to work with you directly to ensure this matter is taken care of promptly. Could you kindly reach out to our customer service team at [email protected] with your order details so we can assist you in processing your refund and addressing any other concerns you may have? We appreciate your patience, and we’re here to help!

Reply from puzzlesup.comJan 25, 2025

Hi Sherry, We sincerely apologize for the frustrating experience you’ve encountered with your order. It is deeply concerning to hear about the postage issue, and we assure you that this is not the standard we aim to uphold. We take full responsibility for ensuring your package reaches you without complications. Please rest assured that we will investigate this matter with our shipping partners immediately and work to resolve this issue as quickly as possible. To expedite a solution, we kindly ask that you reach out to our customer service team at [email protected]. We are committed to reshipping your puzzles or providing a resolution that meets your satisfaction. We deeply regret the inconvenience caused and appreciate you bringing this to our attention. Your trust is important to us, and we are determined to make things right.

Reply from puzzlesup.comJan 23, 2025

Hi Chris, We deeply apologize for the frustration and inconvenience you've experienced. Waiting this long for your order is unacceptable, and we understand how disappointing this has been. While it seems there has been a breakdown in the shipping process, we are committed to resolving this for you. Please reach out to our customer service team at [email protected], and we’ll work diligently to track down your order or provide a suitable solution. Thank you for bringing this to our attention, and we appreciate your patience as we make this right.

Reply from puzzlesup.comJan 23, 2025

Hi Florence, We sincerely apologize for the inconvenience you’ve experienced. Not receiving your order is absolutely not the level of service we aim to provide. We’d love the opportunity to make this right for you—please reach out to our customer service team at [email protected] so we can investigate this issue and ensure your order is resolved promptly. Thank you for bringing this to our attention, and we truly appreciate your patience.

Reply from puzzlesup.comJan 21, 2025

Hi Winston, We’re genuinely sorry to hear about your frustrating experience, and we truly understand how disappointing it must be. Please accept our sincerest apologies for the delay and the confusion regarding your order. This is certainly not the level of service we strive to provide, and we deeply regret that you’ve had this experience. We’d love the opportunity to make things right. Please reach out to us directly at [email protected] with your order details so we can investigate the situation and resolve it as quickly as possible. We value your feedback and are committed to improving our processes. Thank you for bringing this to our attention, and we look forward to hearing from you soon.