Great
Based on 312 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Quality Glass Engraving provides custom engraved and personalized glass, crystal, leather, wood and metal products including engraved wine glasses, beer mugs, whiskey glasses and much more. All our products are manufactured by World Class suppliers like Riedel, Luigi Bormioli, Libbey, Arc, Badash, etc.
Quality Glass Engraving (qualityglassengraving.com) has 312 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 39 reviews with 1 star · Clear filters
Leslie R.
The glasses I ordered were custom made and they sent the wrong style glasses. Since it was custom ordered I can not return it. On top of that they do not answer their phone so I could not call to complain. The worse customer service.
C.R.
Had a really tough time dealing with this vendor. They didn't have the glasses in stock and had issues with Riedel that they were aware of but didn't tell me at the time of ordering. I couldn't really get a hold of anyone that could provide me with good answers. In the end we only got half of the glasses and they said they would refund the remainder, but they didn't do it until I circled back and requested the refund again.
MICHELLE
I ordered an item billed on the site as a "set" of 2 glasses. I was sent less than half the order. When I asked, they said "the website is wrong, you only get 1 and I will change it on the website." I then told them they can refund 1/2 my order or fill the remaining, as I based my order on their published quantity. We are currently in dispute. They have not responded to the Attorney General. If they make this good, I will remove my negative reviews. However, check the Better Business Bureau before giving them your money. Check other review sites as well - quality is OK, but service and professional integrity is deplorable.
Michelle M.
Unfortunately, my order did not turn out well (etching on pint glasses). We could barely see it. I called the company and left a message, no reply. I emailed, no reply. I called again and finally reached someone. I was told to send an email with a picture of the product and my order information. So I did. No reply! Even if the company did not want to provide a refund, I would have appreciated a response.
james R.
PATHETIC COMPANY
Russ C.
Not a good experience. The product quality was very poor. I've been trying to reach someone at the company for 2+ months without success. They apparently don't care about quality or customer service. I would not recommend this company to anyone.
Ryan R.
Bad customer service, and return policy on product that is touted as impossible to break.
Becky Warren T.
Paid to receive a proof to approve the artwork, but did not receive a proof. The mugs were engraved and sent to me, and there is a problem with the printing. I was told 'there is nothing we can do'; asked for a manager who basically said because of the holiday season, they were shipping them out with out sending proofs. And there is nothing they can do. So, we spent $142 on product that we cannot use. I left 4 voicemails and sent two emails before I spoke to anyone.
