Excellent
Based on 597 reviews
Quarq4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Quarq, we make bicycle power meters, tire pressure sensors, mountain bike suspension tuning devices and GPS tracking devices.Why? Because bikes are complicated and improving performance is hard and this can make you feel overwhelmed and unprepared. But with the right technology, you can simplify the experience so you can reach your full potential. We know how frustrating it is when technology distracts from your ride. Our innovative, easy to use products are why thousands of riders, including professional athletes in all disciplines, trust in us everyday.
Quarq (quarq.com) has 597 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 35 reviews with 1 star · Clear filters
Daniel H.
I tried to order a small product and it failed right when I confirmed my credit card info a couple of times.
Reply from QuarqOct 18, 2019
Hi Daniel, Our web store is unable to accept international credit cards. I am sorry for the inconvenience.
Thomas R.
A $5 part, and $8.50 in shipping. I considered ordering two - just in case - and the shipping went even higher. REGULAR shipping - ie ~one week or more for delivery. The part weighs an ounce or so. And should not have broken in the first place. And is a pain to fix. Not really Quarq's design (it was on a Powertap), but the shipping charges are ludicrous.
Rob
Ordered a part online, took over 10 days till I eventually had to pick the part up myself at a 3rd party UPS point. Quarq customer service wasn’t helpful and blamed issue on UPS. Company doesn’t care once the part is paid for and leaves warehouse.
Reply from QuarqAug 16, 2019
Hi Rob, I'm sorry you experienced frustration during your ordering process. Your tool left us on the same day of your order and the first delivery attempt from UPS was two days after your order was placed. When you spoke with our techs today, we let you know that a new order would be immediately sent to you with free overnight delivery to try and help prevent you from having to pick up your package at the UPS store. We care very much about your experience with us. Please keep the second tool we sent free of charge, just in case you ever find yourself in need of one again.
clark
Shipped the wrong item.
Reply from QuarqJul 29, 2019
Hi Clark, I am so sorry for our mistake! I have reached out to you via email to see what we can do to remedy this error.
Maurice F.
I did not actually buy from the site when I found a $15 shipping charge for something that weighs a few ounces. I will pass.
CPC
I have not yet received my order.
Alejandro V.
Increíble que no se puedan realizar compras con una tarjeta internacional.
Bobby
Significant Delays due to change in support from Saris to Quarq With the purchase of Powertap by Quarq, consumers are now facing a different set of support terms. Servicing timelines have gone from 3-5 business days to 7-10 business days (a change of 1% to 3% service outage of a product). Return shipping is expected to be covered by consumer now where it was previously covered by powertap/Saris. I am overly concerned that this change in terms has degraded the services/support/product I originally purchased. I am worried that there are other change in terms of support
Reply from QuarqJun 11, 2019
Hi Bobby, We certainly understand your concern. Rest assured though that the lead times are only this through our transition period. We are currently moving the equipment needed to provide service, repairs, and production of the PowerTap line to our Quarq facility. These lead times will not be permanent once things are up and fully running! We have always, and will continue to, cover shipping for all warranty purposes as well. I hope that this helps clear up a few concerns for you! Please reach out to Quarq Customer Service at [email protected] if you have any further questions! Cheers, Heath Quarq Tech Rep
