RackNerdReviews of racknerd.com

I have been using Racknerd's VPS services in DC02 for over a year now. The connection is stable and this is a provider I would trust my important application with. At several occasion, I had some questions about my service and customer support has answered my question fast, no matter the time. Thank you to the Racknerd team for the stable service in the past year and I am looking forward to another year of reliable service.

I've been with them for about a week, I stumbled upon a 2020 black Friday deal. Unbelievable price for one year. I'm just wondering what the renewal price will be. As far as customer service goes, these guys have been fantastic. Both tickets were answered within Minutes. The issue was my fault and they still bent over backwards to help me. Not as many options for choices of OS to deploy, but for me, the top ones are there. Maybe someone from the company will give me insight into what my renewal rate will be when my current year is up. I can't find it on my account section. I highly recommend this platform for VPS.

Service is over the top! They are quick to solve my problems every single time. I have used plenty of hosting companies in the past 10 years, and none of them can come close to the service RackNerd provides. In my opinion there are only three things you need from a hosting provider, and those things are: - Service (Support) - Speed (Performance) - Reliability (Uptime) Checking those three things are more difficult than it may appear but RackNerd checks all of those boxes.

Just wanted to chime in here and say thank you to Anthony over at RackNerd for providing world-class support as always, and for taking care of my ticket today!! My ticket comprised of a complicated issue concerning a script of mine that was by no means RackNerd's fault nor something they had to help me out with, but Anthony went out of his way to help take care of the problem for me. I consulted with over three different "gurus" at other companies and none of them were able to figure out the problem. I'll probably update this review with more details about my experiences later when I have time. However, I will overall say the service is excellent!

I recently purchased a dedicated server here. I am very satisfied with them and I don't mind to take the effort to share a review. The server I configured was one that was on a special asia optimized network and their sales team customized a plan for me. So far I have only been with them for a month, but it has not missed any marks. I believe that an affordable server is easy to encounter, but racknerd stands out in the service from sales and support teams. I have configured my server in the way I want. The support staff are friendly and reply to requests fast. All in all they are easy to work with in any process and are very skilled.

If there was a hosting award or metal to give I would vote for it to go to racknerd! They have helped me out alot! I don't have much to say since everything works the way it should be working but I'll say I trust them enough with my main site which is my main source of income. That should say a lot :)

Phenomenal service and responsive support agents. A lot of hosting companys now suffer in the after sales service and RackNerd is different in that. They are responding to my tickets quickly and active in taking care of customers. I ordered a server here after growing tired of my previous hosting company who doesn't care much about their customers. Every ticket I have sent even for billing questions have been responded fast. I'm glad I chose to sign up with RackNerd because my VPS in San Jose DC and other VPS in New York has been running stable. Today I upgraded one of my VPS with an extra 1G RAM and they updated and replied to my ticket in a fast manner. I even got a special deal on the upgrade because my plan was a Black Friday promotion! The advantage is you can always upgrade the service later and start on a small plan.. Support and service is a A+ grade. I recommend to my friends. Thank you

After getting tired of a mediocre (mediocre might be an overstatement) experience with my previous web hosting provider, I searched for a new web hosting company and came to find out about Racknerd's shared hosting. I first asked them some generic questions mainly wanting to know if they would be able to handle the traffic my website receives. My questions were answered quickly even before I was a customer, and they took care of the migration from my previous host for me... all I had to do was provide login details and update my nameservers afterwards! It was a straightforward migration, and it was completed within a matter of a couple hours. Now that some time has passed since my site being migrated to Racknerd I can share my experience and give a better perspective as confidence has been gained. And in a world where it seems like everyone advertises 24 hour customer support, I can genuinely say that support with Racknerd is really available 24 hours a day and replies to my tickets within minutes, even when I submit tickets late at night, or realllyyy early in the morning. All of their staff have been courteous and responsive to my questions, and along the way the Racknerd team has added features to enhance their hosting service, such as adding offsite backups with Jetbackup software which was a nice addition. 4 months after I migrated to Racknerd my dad's hosting account with BigScoots was expiring after an annual subscription and before having him spend over $60 (I think it was even more, I don't remember the exact amount) I told him to give Racknerd a try where he can spend a lot less on hosting and get a lot more specifications for the price. They also took care of his migration seamlessly and he's been happy with the service. My dad particularly doesn't use the hosting aspect as much (his site is really just a placeholder for his personal branding) but rather email on his custom domain and because Racknerd's hosting service uses MailChannels (I think that's what its called) email delivery is perfect, as the hosting allows you to create email accounts, so it worked out having a service to handle both email and hosting for less than the cost of, say a Google Workplace subscription or a hosted Outlook subscription. From having actual first hand experience with Racknerd with both my site and my dad's, I can confidently say: Support: 10/10 Reliability and Uptime: 10/10 Value: 10/10 (this was a 9/10 if you asked me last year, but they have added a lot more features since then for free) Thank you to the Racknerd team for a great experience, gone are the nights when I would find myself waking up in the middle of the night, only to check my site and email to make sure it was still working.