Excellent
Based on 374 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RackNerd LLC introduces infrastructure stability and provides Dedicated Servers, Private Cloud solutions, DRaaS (Disaster-Recovery-as-a-Service), flexible Colocation, Virtual Private Servers and advanced DDoS Mitigation services — maintained by a team with decades of experience in managed services, datacenter operations, and Infrastructure-as-a-Service. With an intrinsic focus on client success and growth, RackNerd has grown steadily while continuing to provide high-quality hosting services at competitive rates. For more information please visit RackNerd at: https://www.racknerd.com/
RackNerd (racknerd.com) has 374 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 335 reviews with 5 stars · Clear filters
Carol W.
I'm Rack Nerd customer from past 2 months and used Low End Box Offer. This provider is super fast over any other windows VPS provider. They got latest hardware which comes for very low price. LEB deals are killer.
Reply from RackNerdMar 19, 2021
Thank you for the kind words, we sincerely appreciate your business. If you ever need anything, we're always here to help.
Hizkia M.
Stability of server as more than i expected. The reseller hosting server are good at stability and quality. im lucky for choosing them as my partner. about downtime i just found some downtime but not take a long time its maybe about 3 hours total downtime for 6 month use. Their support are fast even with the cheapest price you will get really super fast ticket support. I hope their live chat support are alive again. If you find a good provider with cheap price and good support attitude i will recomend racknerd for you. Hopeful we will get many discount price for dedicated server or vps server with high storage im really need now lol.
Reply from RackNerdMar 19, 2021
Thank you for choosing RackNerd!
Tolanar
I was skeptical about RackNerd, because I'm in the market since 2009 for sure (as a VPS customer). And I remember that always such fast grown and bright providers start to lose their light after a couple of months. Or they stop to do what they did and start to increase pricing or downgrade the performance of the servers they offer. Or oversell. I purchased a couple of VPSes from the RackNerds, did benchmarks, and even launched some of my hobby projects on RackNerds. I got 0 complaints, none of my customers report any problems with to latency-critical app. The servers blazing fast, effort, and support on the LET and anywhere else are expressive. I have seen only one provider who did the similar. It was BuyVM.net. But RackNerds very different from buyVM. They are selling exactly what they are selling. And the quality and performance on the network, CPU, disk system and latency were satisfied for me. I'm a little bit surprised. Usually, such services cost a little bit more money or have some hidden pitfalls. This is how real business is done, in my opinion: - fast - quality - transparent - open to customers in terms of communication. This is not a summerVPS hosting company. Behind that product, someone involved or into development, or into some overwhelming development where time is always against you, you must push harder and faster; otherwise, you will be out of the business boat. I hope that the RackNerds NOT degrade over time or close because of bankruptcy.
Reply from RackNerdJan 17, 2021
Hi Tolanar, Thank you for your detailed review! Feedback like this, especially since you've been in the market since 2009 as a VPS customer, means a lot. I'm happy to hear that our service is working out for you. As you suggested, we are not a summer hosting company, we are a real business, registered, with real office space, real staff, registered trademarks, operating across 17+ global datacenter locations. We have more details about us, including pictures of our office space and interviews with our staff, on our website's about page and blog for those curious. We are here for the long haul, and also give back to the community wherever we can. If you ever need assistance, we will be here to help. We sincerely value your business.
SavageDoge
Really nice service, and fast VPS for a nice price! Helped me correctly and it's worth the money!! The same VPS at for example Digitalocean costs around $20 a MONTH wheras this vps costs $32 a YEAR with better specs (1 core more, 6TB transfer, more storage and 1GB ram more), really nice!
Reply from RackNerdJan 16, 2021
Hi SavageDoge -- thank you for giving us a chance, we appreciate the opportunity! We look out for our customers and strive to provide a quality experience. Please don't hesitate to contact us by opening a support ticket or e-mailing [email protected] if there's anything we can help you with! We look forward to growing with you.
GLEN D.
Good service and good price
Reply from RackNerdJan 16, 2021
Hi Glen - thank you for choosing RackNerd and for sharing your experience with the community. We sincerely appreciate the opportunity, if there's anything we can do to help you out down the road, please don't hesitate to open a support ticket.
Adam
Quality, professional service for a good price. What else do you want?
Reply from RackNerdJan 16, 2021
Hi Adam, Thank you for taking the time to review our services, and for choosing RackNerd as your hosting partner. If there's anything you require assistance with, please don't hesitate to contact us.
UnixNerd
I have had a VPS with Racknerd for about a year now (found a good deal at Low End Box in the new year), and have been extremely satsified with the service. I have not noticed any downtime, and the connection speed is always excellent. I have only opened a support ticket once (because a mistake that I made) and even though I set the priority as "low", they responded within 5 minutes and the issue was resolved 5 minutes later. They seem to genuinely care about their customers and the quality of the service they provide. This is not a fly-by-night operation. Just upgraded to a beefier server, and hope to continue using their service for years to come.
Reply from RackNerdJan 16, 2021
Hi UnixNerd! Thank you for choosing RackNerd, and for your continued support. We certainly appreciate your recognition. Our team works very hard, around the clock to provide a quality service. We’re doing very well as a company, and this would not be possible without the support of customers like yourself. Thank you again, we appreciate you!
lorenzo
Racknerd is a great provider: good offers, solid and easy to use infrastructure and website, amazing support... Really impressed! Contact them via chat, if you are lucky to meet Luis Estrada he will help you to find the solution that fits for you!
Reply from RackNerdJan 16, 2021
Hi Lorenzo, I've passed along your kind words and recognition to Luis. I'm sure that will put a smile on his face. Thank you for taking the time to share about your experience, if there's anything we can ever do for you, feel free to contact us.
